Experience

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  &pizza

  • Baltimore, Maryland, United States

  • General Manager

    • Apr 2022 - Present
    • Baltimore, Maryland, United States

    • Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members• Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions• Recruits, interviews...

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  Hilton

  • Linthicum Heights, Maryland, United States

  • Night Auditor

    • Jun 2023 - Present
    • Linthicum Heights, Maryland, United States

    ● Process all guest check-ins by confirming reservations, assigning rooms, issuing andactivating room keys● Process all payment types such as room charges, cash, checks, debit, or credit.● Process all check-outs including resolving any late and disputed charges.● Answer, record, and process all g...

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  CVS Health

  • Washington D.C. Metro Area

  • General Manager / Manager Trainer

    • Nov 2017 - Apr 2022
    • Washington D.C. Metro Area

    ● Complete store operational requirements by scheduling and planning daily task to employees● Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoringand appraising job results● Prepare annual budget; schedule expenditures; analyze variances; init...

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  Vans a Division of VF Outdoor

  • Central Valley N.Y.

  • General Manager

    • Sep 2016 - Oct 2017
    • Central Valley N.Y.

    ● Provides coaching to the store team in the core areas of customer engagement and sales results.Ensures store team receives relevant, timely feedback, coaching, and redirection that enables theirsuccess.● Ensures store team receives relevant, timely information, coaching, and feedback that enabl...

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  Office Depot

  • Newburgh N.Y.

  • General Manager / Market Leader

    • Jun 2014 - Sep 2016
    • Newburgh N.Y.

    ● Provide high profile leadership and direction by maintaining positive customer service and employeerelations.● Accountable for all aspects of store operations.● Oversee performance and resources to ensure sales achievement, customer service, appropriate staffing andexpenditures● Maximizes quali...

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  Finish

  • New York City Metropolitan Area

  • General Manager/ Manager Trainer

    • Jul 2009 - Jun 2014
    • New York City Metropolitan Area

    ● Prepare action plans and schedules to identify specific targets and to project the number of sales to be made.● Prepared a variety of status reports, including activity, closings, follow-up, and adherence to goals.● Ensured that each customer receives outstanding service by providing a friendly...

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  Staples

  • New York, N.Y.

  • General Manager

    • Apr 2002 - Feb 2009
    • New York, N.Y.

    ● Completes store operational requirements by scheduling and assigning employees; following up on workresults.● Maintains store staff by recruiting, selecting, orienting, and training employees.● Maintains store staff job results by coaching, counseling, and disciplining employees; planning, moni...