Bio
Credentials
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ITIL® Foundation Certificate in IT Service Management
PeopleCertFeb, 2020- Jun, 2026
Experience
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Netherlands
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Software Development
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700 & Above Employee
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Director, Onboarding & Support, LATAM
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Apr 2022 - Present
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Onboarding Team Lead - Americas
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Oct 2019 - Present
Responsible for overseeing all the project executions in a given region and serving as a point of escalation when needed on critical issues
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Senior Application Consultant
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Feb 2018 - Oct 2019
• Worked as part of a team to implement & support the Mambu platform with digital lenders, startups, microfinance organizations and new business units of traditional banks• Performed Business requirements discovery and analysis (product settings, workflows, accounting rules, etc) and translate these into configuration and setup of the Mambu system• Provided training to our customers on the Mambu platform and new feature releases• Provided ongoing support and Q&A to existing customers and their users
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Santander Private Banking International
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Brickell, FL
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Financial Reporting and Control
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Jan 2015 - Feb 2018
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Brickell, FL
Led the bank financial team in the preparation, validation, and analysis of the Financial Statements. • Develop analysis of bank’s general ledger including off balance sheet position and service product platforms.• Monitor daily bank activities and analysis of bank accruals.• Responsible of launc...
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United States
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Banking
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1 - 100 Employee
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AVP - Operations Officer
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Mar 2014 - May 2016
Provide analytical support to the bank in the cross operations between the loans, deposits and accounting departments. • Assist bank’s controller in the preparation of bank’s Call Reports.• Develop reports of findings and deliver these in the form of a briefing to senior management. Prepare board reports, capital, production, concentration, and risk exposure reports.• Assist bank’s controller and CFO to determine & recommend changes in current bank practices & policies.• Review and evaluate risk of the collateral loan portfolio and report results to The Federal Home Loan Bank in order to maintain the bank borrowing power. Lowering the exception rate from 19% to 1%.• Develop and implement strategies and procedures to improve internal controls and bank operations efficiency resulting in an improvement in the Bank Examinations and Audit results. • Summarize trends and relationships through reports, graphs, schedules, and memoranda.• Strategically plan for and oversee staff including mentoring, training, monitoring, and evaluating 16 employees and provide support to the bank’s front line, CSRs, loan officers and managers from different departments to maintain a comprehensive understanding of guidelines and polices. • Collaborate with the compliance department in projects to improve internal controls, implement new regulations, and conduct risk assessments by minimizing the operations impact.
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Loan Accounting Operations Manager
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Mar 2012 - Mar 2014
Lead all the operational team to collaborate and execute the full bank conversion after acquisitions. Led and support accounting operation functions related to project implementation, data validation, acquisition set up and settlement, system enhancements and process improvement.• Evaluated and track prior servicer exposure and collaborate with business units and Client Management on settlement and identification of risk.• Supported system enhancements, integration and conversions, ensuring system integration with ledger supports accounting requirements.• Assisted others within Accounting Operations team with research and resolve various issues related to servicing activity, including coordination with other business units within the organization and ensuring accuracy of balances while adhering to bank policies and regulatory compliance. • Assisted in establishing new processes and procedures required due to new programs or enhancements to source systems, making certain controls are in place, testing complete and SOX compliance. • Evaluated system application data feeds to improve the work flow process to mitigate risk. • Developed comprehensive documentation, identified deficiencies in internal controls and devised corrective measures to regulate future operations.• Implemented and administer process for periodic review of existing process and procedures with documentation of change control. • Presented problem resolution, offer strategic recommendations, improve business processes and create project plans and status reports that accomplish business objectives and its deadlines. • Managed staff including mentoring, hiring, training, development, monitoring, and evaluating employees.
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Credit Analyst / Underwriter
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Mar 2010 - Mar 2012
Responsible for completing loan review and related risk management activities to ensure the bank is complying with safe and sound underwriting standards, policies and procedures, and regulatory requirements. • Reviewed credit relationships to validate accuracy of risk rating, borrowers’ ability to repay, adequacy of documentation, stress testing analysis and collateral valuation and perfection for commercial and consumer loans.• Prepared reports summarizing findings and recommendations for presentation to Credit Administration and senior management.• Assisted in identifying risk associated with a loan portfolio of 250MM.• Performed special reviews as requested by management; assisted with due diligence activities and special projects.• Performed cash flow analysis, credit loan presentations, and due diligence of loan acquired in the secondary market. Prepared collateral internal evaluation.• Designed and developed spread-sheets to gather, classify and report the performance of the loan portfolio
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Loan Operation Specialist
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Oct 2009 - Mar 2010
Responsible for monitor and process all transactions on all commercial and consumer loans daily and maintained quality analysis and review of mortgage loan files.• Performed loan processor duties for mortgage loan files.• Provided support to branch personnel with daily operational issues on all loans. Coordinate information among various operational areas and customers.• Prepared and monitored all necessary reports for department. • Booked commercial and consumer loans to the bank’s core system in a timely and accurate manner and provided ongoing maintenance to loan files.• Improved the system set up in the loan and class level to increase efficiency of the work flow.• Trouble-solved operational issues with the core system during the conversion process.
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Prada Capital Investments
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Miami/Fort Lauderdale Area
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Financial Analyst
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Jun 2006 - Oct 2009
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Miami/Fort Lauderdale Area
Responsible to support operations and assist senior management decision making by identifying opportunities to improve operating results through financial analysis and business modeling.• Determined trends by analyzing ratios to monitor markets and performance.• Analyzed and manipulated large amo...
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Education
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2015 - 2017Florida International University - College of Business Administration
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2009 - 2012Florida International University
Suggested Services
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Industry Focus. “Financial Services”
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