Experience

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  Trilegal

  • New Delhi Area, India

  • Senior Manager - Infrastructure and Administration

    • Dec 2017 - Present
    • New Delhi Area, India

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  Hathway Cable & Datacom Ltd

  • New Delhi Area, India

  • Senior Manager- North Head, Administration and Infrastructure

    • Apr 2017 - Oct 2017
    • New Delhi Area, India

    • Vendor Development: Understanding requirements; negotiating price, quality, and delivery; invoices approval from the Management.• Vendor Sourcing: Making sure to keep sourcing out different cost effective vendors for different services required by Office and in turn maintaining BCP.• Guest House Management: Monitoring Guest House upkeep, cleanliness, hygiene, and maintenance.• Front Office Management: Handling the Front office Area for Guest Relationship.• Vehicle Management: Supervising and monitoring the Drivers for the attendance and vehicle maintenance, insurance and technical up keep for smooth functions of the vehicle. Ensuring proper maintenance of Company vehicles, their insurance, PUC and any other related assignments. • Security: Supervising monitoring the safety aspects of the facility manage attendance and replacement of the supervisors in case of absenteeism.• Stationery: Team lead to ensure storage, supply and base stock for the stationery.• Canteen Area: Maintain the area, upkeep, menu suggestions. Ensure hygiene is maintained.• AMC, Contracts & Agreements: Evaluating & Renewal of AMCs after obtaining competitive quotations, ensuring proper and periodical maintenance of the Company's Electric and Electronics equipment including Generator , Fire Extinguishers etc. Negotiation during renewal of AMCs. • North Head Office: Handle administration issues of the Branch, coordination with the management availing approval for sorting their issues.• Billings & Payouts: Making sure of timely vendor payments.• Event Management: Managing in-house or outside events under the budget specified by the company.• Equipment Handling- Making sure that all important equipment like AC, UPS, Gensets, Inverters and all the batteries are in good health condition and timely preventive maintenance and service of all happens.• Project Management-

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  HT Media Ltd

  • India

  • Senior Manager- Administration & HR

    • Mar 2015 - Mar 2017
    • India

    Job Responsibilities:• Vendor Management:- Obtaining quotation from vendors, comparing the quotations commercially, preparing CSQs to be put forward to the Management. Maintaining details of the vendors, preparing LOIs, letter of acceptance for AMCs and agreements for the services. Facilitate processing of Approvals & Bill payments.• Office Automation:- Facilitates every aspects of office automation activities such as stationery, printing, housekeeping materials, pantry materials etc.• Agreements & AMCs:- Initiate processes for agreements and AMCs after finalization of vendors and keeping a track on the renewals.• Supervision and Control:- Supervise the manpower for Housekeeping, Security, Pantry and other support staffs and ensure 100% delivery from each of them. • Admin requirements:- Ensure proper delivery on any requirement raised by the employees, management and clients.• Managing Transport:- Catering to the cab requirements by the employees and tracking the movement of the cabs. Managing routes and coordinating with the transport vendor.• Event Management: - Managing in-house or outside events under the budget specified by the company. • PO Creation: - Creating Vendor’s code and PO on SAP module and keeping a track on the approvals.• Grievance Handling:- Internal investigator for alleged employee misconduct. I have handled all kinds of employee queries and complaints. After accepting the grievance, I am responsible to resolve it with approval of top management• Financial Management- Handling petty cash for all day-to-day office expenses and responsible to settle office imprest on a monthly basis. • Personnel & HR- Assisting HR & provides support, like, maintenance of attendance record via bio metric attendance system, attendance register, HRMS, salary account issues, joining formalities, On-boarding and employee exit process. Taking care of recruitment empanelment.

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  Fernas Construction Company Inc.

  • Gurgaon, India

  • Manager- Human Resources & Administration

    • Sep 2012 - Jan 2015
    • Gurgaon, India

    Job responsibilities include:• Managing a team of executives supporting me with PMS(Performance Management System), Induction and On-Boarding activities, Offer/Appointments/Confirmation Letters/Exit Procedures and Designing Training activities and modules, Company Policies, Recruitment and Sourcing• Manage all key HR processes (performance management, talent management, campus programs, employee engagement)• Ensuring continuous improvement in process capabilities• Responsible for business HR support• Making HR Policies• Branding Activities for HR team• Handling all HR queries• Maintaining Data of HO and Project Site• Training and CSR Activities• Managing Corporate Events/Team Outings/Offsites• Meeting team-based performance targets based on timeliness, quality and completeness of deliverables• Managing Travel Desk team and Concierge for ticket bookings and transportation requirements for employees and the clients• Managing Client visits end to end and taking care of all the logistics requirements on site and off site.• Managing and Sourcing Vendors for HR, Transport, Housekeeping and Travel Agents and taking care of the vendor contracts.• Managing additional responsibility of Housekeeping in the organization and ensuring timely training activities of the housekeeping staff and facilities staff.

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  WNS Global Services

  • Pune

  • Asst Mgr,Client Experience,Administration/Facilities, Shared Services

    • Mar 2009 - Aug 2012
    • Pune

    My Job role and responsibility mainly consists of the following:To manage the client visits of Existing and Prospective accounts of the company globally.• Coordination with different departments to take care of the entire client logistics.• To maintain a No Error scope during client visits.• To maintain high standards of services to the clients which includes Hotel stays, F&B arrangements and Ground Transportation etc.• Handling Client visits in Pune, Nashik, Manila and Sri Lanka.• Maintaining high standards of Client experience.• To maintain high production standards of creatives used during client visits which are helpful towards imparting lasting experience and memories to the clients.• To introduce new creative ideas to make the client experience long lasting.• Rapport building with various Departments Heads to ensure close, effective and smooth coordination during the client visits.• To maintain client visits calendar monthly and yearly and keeping a track of regular visitors and their different preferences.• To regularly interact with the Sales leads of the client accounts to understand the creative experience to be imparted.• To manage different vendors for corporate gifts and getting them registered with the company.• To get new F&B vendors and ensure cost effectiveness and get them registered with the company. • Preparing Client Experience SOPs modules.• Maintaining Stock reports of the stationeries used during each client visit.• To prepare itineraries of High End clients and managing end to end logistics of their visit being the SPOC (Single Point Of Contact) for them.• To maintain same standards of Client Experience all across locations in case of a multi location client visits.

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  Ginger Hotels - A TATA Enterprise

  • Mumbai Area, India

  • Manager-Sales & Marketing Ginger Hotels

    • Oct 2007 - Feb 2009
    • Mumbai Area, India

    My Job role and responsibility here mainly consisted of the following:•Making Sales calls and presenting Ginger Hotels as a product to HR and Admin authorities of New Companies/Corporate in order to get it floated in the companies Travel and Hotel Policies.•To increase the room occupancy percentage of Ginger hotels Pan India.• Setting up Sales and Marketing teams in the new properties.• Imparting training on Sales and Marketing skills to the new sales team members in the new hotel properties.• Maintaining good rapport with the existing accounts.• Timely renewal of new corporate rate contracts.• Responsible to add new corporate accounts and to seek business opportunities with relevant contracts.• Brand development through Marketing and Promotional activities to increase revenue and occupancy.• Timely training of the new hotel trends to my team of sales executives.• Managing travel agents to target group check-ins and Free individual travelers for different properties.• Coming with ideas of Website advertising and Website co branding (e.g.-Ginger Rail Yatri Niwas at New Delhi)• Maintaining revenue reports of Group & Individual travelers on monthly basis and half yearly Client Reports. • Maintaining revenue generation reports for Corporate accounts quarterly.• Quarterly maintaining revenue generation report generated by travel agents.

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  Airhostess Academy Pvt Ltd

  • Mumbai Area, India

  • Business Development Manager

    • Oct 2006 - Sep 2007
    • Mumbai Area, India

    Job Responsibilities- Business Development Manager• Was responsible to take care of collection of data, Promotion and Branding exercise and Branch presentations/• Responsible for arranging meeting with college Principals in order to plan out data collection activities.• Maintaining the database from cold calling and converting them into admissions.• Maintaining Daily Summary Reports of the branch.

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  Aamby Valley City, Sahara India Flagship Project

  • Lonavla, Pune, India

  • Senior Guest Relations Officer

    • Sep 2003 - Sep 2006
    • Lonavla, Pune, India

    Apart from being an integral part of pilot batch of Aamby Valley who were responsible to create and maintain the Hotel and Reservation systems and run the rooms inventory as Hotel Operations to generate revenue, my tenure with Aamby Valley also largely consisted of the following:• Establish and maintain close working relationships with all departments of the organization to ensure enhanced co-operation, productivity, morale and guest services.• Formulate personalized itinerary and responsibility checklist for the visit of prospective customers, VIPs, Celebrities and Business Delegates. • Part of a team Managing 253 premium accommodations which include Royal Villas, Aussie Timber Chalets and Spanish Luxury Cottages.• Ensure the guest concerns and preferences are addressed by updating guest history profiles.• Identify strengths and areas of improvement through customer feedback.• Ensure the guest complaints are handled in the most efficient manner.• Organize Seminars / Conferences / Events in liaison with the Marketing, Guest Relation Department, House Keeping, F&B department and Revenue Management Cell.• Chalet Handovers. • Events & Promotion.• Successfully managed and coordinated Events like Mrs. World beauty paegnt,Laureus World Sports academy Forum,Ceremony of World Cup flats for Indian Cricket Team,Chateau Indage Wine festival, IPGA Golf Tournament etc.• Coordinating the preparation for guest arrival.• Service guest arrivals and departures as per the standard operating procedures of the department. • Build rapport with guests and communicate the features, advantages and benefits of the property to them.• Conduct / Arrange site visits for prospective buyers of real estate and organizing sales presentations.• Reservations for various facilities and leisure activities. • Address the guest queries and communicate the features, advantages and benefits of the property to them.• Successfully managed Front Office & Hospitality Operations.