Experience

• 

  Digitonics labs (Pvt.) ltd

  • Karachi

  • Senior Assistant Vice President

    • Nov 2019 - Present
    • Karachi

• 

  Legendesk (Pvt.) Ltd.

  • karachi

  • Senior Manager

    • Jun 2019 - Nov 2019
    • karachi

• 

  Axact

  • Manager

    • 2016 - Nov 2019

  • Assistant Manager

    • Mar 2013 - Nov 2019

    Customer Service | Account Management | Sales | Brand Management• Dynamic customer service professional proficient in handling clients courteously via telephone, email, live chat and face to face• Excel in understanding customer needs, communicate product benefits and creating solutions that offers significance to the customer• Build and maintain persistent customer affiliations to boost sales and generate recurrence business• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds• Work closely with the sales and marketing staff to establish marketing strategies that support the sales objectives of the company • Manage and enhance a company's brand or reputation in the public's eye by supervising the design related work.• Strong knowledge of E-commerce, WordPress, HTML and digital design work.• Identifies business opportunities by identifying prospects and evaluating their position in the design industry; researching and analyzing sales options. Individual project ownership through full life-cycle (planning, scoping, budgeting, execution, final delivery & presentation to the client)• Provides project consultancy and give clients solutions for mobile customized solutions for their business needs.• Assist Support Manager/reporting authority regards to the sales forecasting and nurturing leads and project proposals.• Negotiate with clients and correspond with clients through Skype.live chat and emails for their business venture. Manage project quality, schedule, and budget, Help improve internal tools and processes.• Coordinate and guide team wherever needed. Sells products by establishing contact and developing relationships with prospects; recommending solutions for Logo, websites, iOS and Android smart phones etc.

• 

  ABTACH LTD

  • Karachi Pakistan

  • Manger

    • Aug 2015 - Nov 2019
    • Karachi Pakistan

• 

  M.I.Tech Solutions Inc.

  • Karachi, Pakistan

  • Operations Manager

    • 2010 - Mar 2013
    • Karachi, Pakistan

    Meeting Sales Goals and targets;Negotiation and meeting Customers needs;Sales Planning, Relationship building in international market, Developing budgets, Proficiency on Microsoft Programs, Coaching, Mentoring of team members.Manage New processes in its all phases i.e. concept development, customer survey, initial development, test marketing, product improvement & customization, full scale launching and post feedback. Responsible to create new Resellers or a White label solution and to run the Franchise program for new prospects.Leading a Sales and a customer service department for a Sales service unit.Maximizing and generating revenue from key accounts through strategic management: This requires that you take a consultative, creative and solution driven focus.To deliver all accurate forecasts and reports as required by management.Handling a entire team of customer services representatives and responsible for sales/support – department.Interaction majorly with Canadian, North American, UK, Australian and clients from Middle East region.Attended weekly management meetings arranged to discuss several targets based issues and others as well.Avoiding the sales cancellation and making successful efforts in order to lower the percentage of cancellations and refunds.Pricing: Understand service pricing and provide input on rates and pricing trends.Report on sales activities within the territory and progress to targets.Account management: Function as point of contact and facilitator for business matters. Establish and maintain strong, credible business relationships.Account development: Develop comprehensive knowledge of accounts and maintain profiles.Hiring and training of Sales, Account Managers, Project managers. Establishing coordination across the projects to ensure adequate resource availability and delivery commitments

• 

  Trg

  • customer support executive

    • Jun 2008 - Oct 2008