Experience

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  Allianz Nigeria Insurance Ltd

  • Nigeria
  • Insurance
  • 300 - 400 Employee

  • Regional Head of Retail

    • Jul 2023 - Present

    Expanded responsibility for the bancassurance sales managers in addition to the field agents for sales territories in Lagos Island, South-south and South-east Nigeria. ▪ Optimized the retail sales force structure by implementing a common territory sales manager model for both in-bank (bancassurance) and field sales agents, achieving a 50% reduction in operating costs. ▪ Spearheaded the sales launch of new investment-linked products, generating 60% of the company's total revenue for this category. ▪ Delivered a 15% YoY gross revenue increase in 2023 despite challenging economic conditions including cash crunch, hyperinflation, and currency devaluation.▪ Mentored and developed 70% of the top sales performers for 2023.

  • Group Head - Agency Distribution

    • Nov 2022 - Jun 2023

    Responsible for all field sales agents in the retail arm of the business. ▪ Championed the strategic planning and execution of agency distribution activities, delivering a 20% increase in team sales and revenue. ▪ Expanded the client base by 15% YoY and boosted sales revenue by 20%. ▪ Forged strong relationships with key partners and stakeholders, unlocking new revenue streams through successful collaborations. ▪ Optimized internal processes and implemented performance metrics, driving a remarkable 30% improvement in operational efficiency and significant cost savings. ▪ Led cross-functional teams to develop and launch new products and marketing campaigns, achieving a 10% market share gain within the agency distribution channel.

  • Head of Marketing & Transformation

    • May 2022 - Nov 2022

    In tbis role, I led the team responsible for Stakeholder engagement, Marketing, Communications, ESG, Business Intelligence & Transformation topics

  • Business Transformation Lead

    • Oct 2020 - May 2022

    Responsible for designing and leading a program of transformation and change management, working closely with the Executive team to successfully deliver the strategic benefits, across the business. End-to-end responsible for the definition and roll-out of a transformation roadmap for the Nigeria operating entity that aligns with the Allianz Group purpose & strategy. This role reports directly to the CEO.• Hold all the business functions (Customer, Technical, Finance, People & Technology) to account for delivery of agreed initiatives/outputs, imposing consequences on those who fail to deliver as required,• Oversee the preparation, review, and reporting of project progress against: (i) agreed milestones; and (ii) achievement of benefits against strategy-driven targets; provides timely reporting to the CEO• Review strategic direction at regular intervals and proposes course-correcting actions where appropriate.• Oversee the development, management and adherence to a robust Stakeholder Engagement plan that will build better relationships, ultimately resulting in improved business planning and performance• Through the development of effective communication plans that addresses all key stakeholders (staff, customers, brokers, regulator(s), board), facilitates the implementation of a leadership transition to achieve future state stability, whilst minimizing risk to current operations and commercial objectives• Promote new thinking, creative solutions, and ways of working to address issues and mitigate risks; ensures that planning and execution is embodied by a sense of urgency and accountability, and that these and other characteristics become cultural habits as opposed to rules.

  • Sales Manager, New & Emerging Markets (Mid-corp)

    • Jan 2020 - Sep 2020

    Pioneer member of SME Group created in January 2020 following an organizational restructuring in line with the strategic vision to develop the mid-corp insurance market in Nigeria and rebalance the business portfolio. • Responsible for business development and sales coverage of Lagos Island, Victoria Island, Ikoyi, Lekki SME markets• Coordinate weekly on-time reporting on behalf of the division, manage virtual divisional performance review sessions as well as meetings for multiple teams in the division• Cultivating positive interactions and relationships with team leaders and managers, and executives to evaluate sales strategy and results • Arranging business meetings and one-on-one conversations with prospective clients, attending networking events

  • Team Lead, Adverts, Corporate Communications, Publications & PR

    • Jan 2019 - Jan 2020

    Responsible for change management communications in the post-M&A transitioning and launch of #1 global insurance brand, Allianz, in Nigeria. Syndicated media briefs to journalists as communication kits to all stakeholders on Day Zero and Day One. Managed a comprehensive ATL campaign (OOH, TV, Radio, Print to for the Allianz brand launch and coordinated with media company for the production of master brand TVC. Editor internal newsletter Inside Life.• Manage the content curation and creation for internal newsletter Inside Life, reviewed final drafts for publication and dissemination to all staff following CMO approval• Placement of all company adverts in Print Media, OOH, TV, Radio• Responsible for obtainment of all regulatory approvals for company adverts• Lead on media buying for approved outdoor sites to place company adverts, working with Procurement division• Coordinate with Finance, Legal, Compliance, external consultants and suppliers, other dependencies towards revision of draft versions and timely publication of Annual Report as well quarterly, half-year and annual company financials in national dailies in line with regulatory requirements• Execution of a proactive PR strategy through relationship management with key media contacts, spearheaded the containment of adverse information about the company• Handling of company PR material; publication of PR articles in print media• Development of communication strategy and execution of all internal communications campaigns

  • Marketing Communications Specialist

    • Nov 2017 - Dec 2018

    Editor for Hello Allianz, a change management internal newsletter following the acquisition of Ensure Insurance by the Allianz Group. Part of the team responsible for the planning and implementation of a one-day annual marathon sports event (Ensure Olympics) to engage 21 corporate partners (brokerage firms) that resulted in a 30% increase in broker participation over previous year.• Market planning: Managed the budget calculations and allocation for the company’s 2019 Integrated Marketing Plan• Activations: Participated in strategic planning of street activations in Lagos, HORECA sales activation to sell insurance in high-end restaurants and bars across Abuja and Port Harcourt. 1,300% increase in sales within the first three months of implementation• Marketing communications: Managed internal communications campaign to generate buzz for first ever sales activation in shopping mall; 30% of staff voluntarily participated in the exercise. Create content for ongoing engagement with external customers; average open rate of 43%• Vendor management: Engaged vendors, worked with Legal to draft SLAs. Ensured that brand standards are adhered to in the design and production of marketing collaterals• Sales: Developed sales capacity – participated in company life insurance sales for non-sales staff, 125% completion in 2017

  • Digital Marketing Assistant

    • Sep 2016 - Oct 2017

    Worked with the unit head to launch the company social media accounts with 100% growth of fan base MoM in the first year of launch. Managed the design and conceptualization of company mascot that was used in communication and advert materials across channels.• Managed content creation for social media platforms and website• Championed consumer education by adapting insurance articles for local market in the blog section of company website• Coordinated with customer service to ensure prompt resolution of customer requests, complaints and inquiries via social media channels• Provided digital marketing support for product marketing by maintaining an up-to-date knowledge of company products and services and creating relevant content• Coordinated with unit head on the development and execution of social media campaigns, hypes and giveaways• Co-managed the marketing agency on the company retainer that was responsible for the development of the ATL campaign plan to launch the brand (formerly Ensure Insurance plc)

  • Customer Service Officer (Personal Claims Manager)

    • Dec 2015 - Aug 2016

    Received customer citations for on-time resolution of complaints; COO commendation for delivery of a positive, empathetic and professional attitude toward customers• Managed and fast-tracked a 24-hour claims settlement process upon receipt of new insurance claims notifications, analyzing a claim made by, and guiding policyholders on how to proceed with the claim• Processed customer orders, forms, applications, through inter-departmental collaboration and coordination with external stakeholders• Maintained accurate records of customer interactions, transactions, comments and complaints using CRM software• Provided ongoing feedback on the efficiency of the customer service process.• Consistently fulfilled legal requirements, industry regulations and customer quality standards set by the company• Maintained relationships with loss adjusters; contacting trades people from a network of approved professionals and arranging for them to make repairs on the policyholder's property

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  Teknophile Wireless

  • Enugu, Nigeria

  • Sales Executive

    • Sep 2014 - Nov 2015
    • Enugu, Nigeria

    Conducted analyses of business and user needs to develop sales proposals for IT hardware devices for and was a part of the team responsible for establishing a network of sales partners across 2 tertiary institutions in South-South Nigeria.• Established and maintained effective working relationships with a dozen sales associates and partners using promotional and discount offers• Developed quality consumer insights, such as behavioral segmentation, through research and data synthesis

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  Bida Technical College

  • Niger State, Nigeria

  • English Language Teacher

    • Jun 2013 - Jun 2014
    • Niger State, Nigeria

    National Youth Service Corps (NYSC)Responsibilities included:Preparation of lesson notes in line with syllabus from the Education ministryConducting and grading continuous assessmentConducting and grading term examinationsClass activity to enhance language learning skills of the studentsAssistant sports coordinator for annual inter-house sports competition