Experience

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  Williams Commerce

  • Noida, Uttar Pradesh, India

  • Project Manager

    • Dec 2021 - Present
    • Noida, Uttar Pradesh, India

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  Max Systems Pvt Limited

  • Delhi, India

  • Project Manager

    • Aug 2019 - Nov 2021
    • Delhi, India

    With 10 years of experience as an information technology professional in project management. I am seeking a position, where my in-depth knowledge of technological implementations and project management and contribute to the strategic goals of an organization.

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  Convergys

  • Gurgaon, India

  • Sr. Quality Specialist

    • Mar 2012 - Sep 2017
    • Gurgaon, India

    I was responsible for applying the principles and practices of quality assurance throughout the process development. Though often referred to as "quality assurance". • Perform various studies on how to improve customer service in all across AT&T centers. • Analyzing and Publishing daily reports on quality deviations as a single source for Management Informative System for Quality team.

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  Sitel

  • Gurgaon, India

  • Support Specialist

    • Oct 2010 - Mar 2012
    • Gurgaon, India

    Key responsibilty area was to support the buisness client with the requisite information, documenting any major concerns client was facing and forwarding it to the concerned department. Helping and guiding in the transitioning of the new faces in the process.

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  vCustomer

  • Faridabad Area, India

  • Customer Service Specialist

    • Dec 2007 - Mar 2010
    • Faridabad Area, India

    Worked in the customer service of a US settled retail store "TARGET". Major KRA was to handle customer escallations through telephone and emails. Also provided support to the new training batches in their nesting period. Making MIS report of customer complaints and presenting in monthly Quality Review