Experience

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  Market Research Society (MRS)

  • Marketing Communications Coordinator

    • Mar 2024 - Present

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  Freelance

  • Marketing Specialist (Freelancer)

    • Jan 2024 - Jun 2024

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  Royal College of Occupational Therapists

  • Commercial Coordinator & Marketing Events Officer

    • Sep 2023 - Nov 2023

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  FIX Trading Community

  • Marketing Specialist

    • Mar 2022 - Aug 2023

    -Updating and clearing customer data and generating insights-Lead and conducted an in-depth analysis of business performance versus business goals-Used Salesforce and Database experience, e.g. Mailchimp; Survey Monkey- Created and delivered campaigns through traditional and digital channels – multi-channel activation-Main point of contact for website bugs and issues -Review of websites UX Journey to simplify user journey and boost traction-Managed multi-channel campaigns including digital graphics-Created campaigns and content graphics; (supporting the full campaign lifecycle)-Management of FIX website & FIX Social media: (implemented strategic solutions to increase our following and improve engagement). -Understanding of SEO and SEO strategies-Video creative; social media posts for FIX Events-Provide training and support as required for other new staff CRM and company systems)-Understanding of the workings of the financial markets-Cultivating positive new relationships with new firms and members to enhance our community (including attending events)-Assisting Regional Directors with Zoom calls, Support for all the regional and global committees and working groups- Management of membership initiatives in the UK and Globally;· Assisting Sales Manager with operation leads and updates-Involved in onboarding and training of new staff including managers

• 

  NHS England

  • Assistant Service Delivery Manager

    • Dec 2021 - May 2022

    -Proficient in Microsoft Office, Excel, Word & PowerPoint -Time management, prioritisation, and organisational skills, Coordinating multiple work-streams -Analytical skills with strong attention to detail-Knowledge and experience in management, leadership-Public speaking e.g. delivering presentations-Directed and maintained critical milestones during project lifecycle -Operational experience in the health sector and track record of building and maintaining effective working relationships & working in high pressure environment-Directed and maintained critical milestones during project lifecycle-Managed and liaised with all external stakeholders-Conducted regular meeting with all stakeholder to ensure progress -Provided clear, concise and relevant activity reports to all stakeholders-Understood staff’ needs, evaluating risk, developing an appropriate solution -Involved in the training and development of staff using new IT systems

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  WorldRemit

  • United Kingdom
  • Financial Services
  • 700 & Above Employee

  • Transaction Monitoring Specialist & Product Designer Intern

    • Oct 2017 - Jul 2021

    -CRM skills-Manage queries on transactions via phone and email, if necessary-Diplomatic and professional handling of confidential matters-Involved and Assisted in Marketing Campaigns -Involved in UI Projects and helped draft user Journey Mapping -AML, PEP's-Organisational abilities, able to prioritise important tasks in order to meet deadlines-Developed knowledge in the areas of payment protocols and compliance, Review worldwide -financial transactions, identify suspicious patterns and trends-Security screening and verification of customer identity using various techniques-Report unusual or questionable transactions to the relevant department

  • Product Designer Intern (UX & UI)

    • Oct 2017 - Jan 2021

    -Opportunity began with shadowing Head of Product Design July 2020 - Feb 2021. He then left but continues to mentor me. -Gained skills in working in an agile product development environment. Learning about the process by which products are created - from research to development. And deconstructing, evaluating and designing user interfaces for web and app products

• 

  Roxanne's Couture

  • Phoenix, Arizona

  • Admin Assistant & Supervisor

    • Aug 2016 - Sep 2016
    • Phoenix, Arizona

    -Leaverage my interpersonal skills to help people and quickly resolve issues-Understood and achieved customer expectations within tight timescales-Dealing with customer queries and complaints-Preparing promotional materials and displays-Liaising with head office.

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  Monsoon Accessorize

  • Guildford, United Kingdom

  • Supervisor

    • Jul 2015 - Jul 2015
    • Guildford, United Kingdom

    (Summer Sales)-Resourcefulness-Ensuring compliance with health and safety legislation-Overseeing pricing and stock control-Managing budgets

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  FatFace

  • Guildford, United Kingdom

  • Retail Sales Executive

    • Jun 2015 - Jul 2015
    • Guildford, United Kingdom

    (Summer Sales)-Dealing with customer queries and complaints-Managing budgets-Preparing promotional materials and displays-Liaising with head office.

• 

  Cooperative Food Sales Inc

  • bookham

  • Supervisor

    • Jan 2014 - Dec 2014
    • bookham

    -On-boarding and training new employees-Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs-Creating customer loyalty programs to increase revenue and improve client retention