Experience

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  Zambia Industrial Commercial Bank

  • Lusaka, Lusaka Province, Zambia

  • PREMIER RELATIONSHIP OFFICER (HNWI Portfolio)

    • Aug 2023 - Present
    • Lusaka, Lusaka Province, Zambia

    • Private Banker assigned to manage the High Net-Worth Individuals Portfolio (HNWI). Achieve revenue targets by growing the portfolio of existing clients (optimizing revenue opportunities) and by acquiring new clients and increase potential of existing portfolio.• Analyse client’s current product offerings and solutions with the aim of ensuring that the Bank's Wealth is the client’s primary banking institution. In addition, identifying transactional and lending requirements.• To understand and market all Transactional Banking products within the Bank's Wealth offering. • Successfully implement, track and report on Client Campaigns and initiatives.• Track, control and influence sales activities with the specific aim of achieving previously determined sales targets.• Maximize cross sell opportunities through the identification of specialist advisory requirements. E.g. Wealth Management, Portfolio Management.• Manage the growth of active customer Account Base to increase Client base and revenue.• Deliver exceptional service that exceeds client expectations through proactive, innovative and appropriate solutions• Manage and grow portfolio through proactive client contact. Ensure client retention and satisfaction levels.• Comply with governance in terms of legislative and audit requirements.• Manage own development to increase own competencies

• 

  Lithaloscents

  • Lusaka, Zambia

  • Founder and CEO

    • Nov 2020 - Present
    • Lusaka, Zambia

    *Practice selling by upselling and cross-selling to different customers with different buyer personas. *Maintaine and organize a professional cosmetic environment, including stocking, pricing.*Exceed daily sales targets of consistently overachieving sales goals.*Fragranced specialist for world luxury brands.*Providing targeted, exclusive and experiential service to diverse upscale clientele while upholding the image and reputation of different high end perfume brands.*Performing strongly in sales, customer service.*Advance expertise in the field by staying up-to-date on cosmetics and fragrances developments and information.*Develop and enhance sales through the growth and implementation of a preferred customer list.

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  UBA Zambia

  • lusaka, zambia

  • Relationship officer

    • Jul 2018 - Oct 2020
    • lusaka, zambia

    • Generate potential leads and opportunities for the Bank to acquire quality Credit• Ensuring proper documentation during the credit/account application process• Full KYC compliance and customer evaluation• Sourcing and monitoring of customers' tenured investment / facilities• Respond promptly and satisfactorily to customers' daily request and complaints.• Preparing weekly and monthly statistics/performance reports for management • Regular monitoring of customers' accounts • To cross sell and market, the Bank’s products and services to assigned segments.• Reconciling transactions on bank accounts when necessary• Monitor customer activities in relation to market conditions, account conduct, etc. in order to protect the Bank’s interest• Initiate and carry out recovery action on non-performing credits facilities• Maintain comprehensive database of the customer’s operational records including the existing and prospective customer data• Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD)guidelines, STM procedures and other bank policies• Maintain customer relations and customer facing policies• Generate leads and contribute to the growth of the Bank’s alternative Distribution Channels such as Internet Banking, VISA Debit Cards, SMS Banking, Mobile banking and Point of Sale (POS).

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  OTK manufacturing company

  • lusaka, Zambia

  • Marketing and Sales Coordinator

    • Mar 2018 - Jul 2018
    • lusaka, Zambia

    • Supervise and manage a sales staff of 8 Sales executives, communicate job expectations and provide direction, support and motivation to the sales team to meet set targets and KPI lines• Provide daily/weekly/monthly reports to the sales and marketing manager.• Manage all the company’s listed Zambian and Zimbabwean carpenters.• Store and sort all financial and non-financial data in an electronic form and present reports of this information to provide to senior management. • Maintain contact with the allocated target market provided by the company via phone, emails etc.• Complete employee performance reports monthly for all employees under direct reporting line and submit to the HR Dept.• Perform a ‘hub relationship’ for the company, whereby all information from sub-departments reports.

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  Texila American University

  • lusaka

  • Enrollment Advisor

    • Feb 2017 - Feb 2018
    • lusaka

    • Successfully create business from new/existing customer accounts – achieving “top sales lady position” and subsequent promotion to HUBSPOT coordinator.• Supervise and manage a sales staff of 13 enrollment advisors, communicate job expectations and provide direction, support and motivation to the sales team to meet set targets and KPI lines• Enforce policies and procedures and ensure the sales team achieve set customer service levels - resulting in an annual increase of customer satisfaction by 5% per year.• Responsible for resolving problems, identifying and analysing trends, monitoring competitor sales and responding to customer needs.• Foster strong relationships with customers and strategic associates to elevate brand awareness through print, online and outdoor marketing initiatives.• Coordinating with the digital marketing team for required lead generation.• Addressing & escalating student grievances with enrollment advisors for any issues post admission.• Providing daily/weekly/monthly reports to the sales and marketing manager.• Addressing grievances of team members & escalating - as required.• Providing coordination with the admission team for completing admission procedures on time.• Conducting research and development for improving promotional strategies.

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  The University Of Zambia (UNZA)

  • lusaka

  • bachelor of arts degree

    • Jun 2012 - Sep 2016
    • lusaka

    Bachelor of arts degree in development studies with a minor in public administration.

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  eldinero media

  • lusaka

  • Marketing Account Executive

    • Jan 2016 - Jun 2016
    • lusaka

    1) identify and contact clients that would be interested to advertise with the magazine. 2) Open accounts for the clients that agree to be part of the MALI family.3) Persuade clients to stay on board even for the next issue.4) Analyse trends of consumption of the readers of the magazine.5) evaluate the impact the adverts have on the clients turnover.6) Product Marketing 7) Client Coordination 8) Market strategist

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  policy analysis and evaluation bureau

  • lusaka

  • Research Intern

    • Jul 2015 - Dec 2015
    • lusaka

    Tasked with various duties some which include: report writing, report editing, data collection, data analysis, coming up with strategies on how best to improve our services towards our clients.