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Kaled Mustafa is a seasoned IT professional with experience in computer hardware and software troubleshooting, customer service, and problem-solving. He has worked in various roles, including call taker, NCIC operator, special services associate, warehouse worker, and computer hardware technician. Kaled holds a certification in CompTIA A+ and has studied aerospace engineering and creative writing. Kaled has demonstrated his ability to work in fast-paced environments, handle multiple tasks, and provide excellent customer service.

Credentials

  • CompTIA A+
    CompTIA
    Aug, 2021
    - May, 2026

Experience

  • Jefferson Parish Sheriff's Office
    • Gretna, Louisiana, United States
    • 911 Operator/NCIC Operator
      • Oct 2015 - Present
      • Gretna, Louisiana, United States

      As a call taker, answer 200+ calls a day, ensuring accurate information for proper police, medical, or fire response. Deal with public, answering questions, directing non-emergency calls to proper agencies.As an NCIC operator, check records, interagency communication, enter reports, enter data on stolen vehicles/guns/articles/missing persons, ensure proper records are kept and updated.

  • The Hopme Depot
    • 5151 Citrus Blvd. Harahan, LA
    • Special Services Associate
      • Jun 2015 - Sep 2015
      • 5151 Citrus Blvd. Harahan, LA

      Special Services associates are responsible for ensuring that customer transactions are processed quickly and accurately. Special Services associates will interact with customers and associates in the store to ensure that excellent customer service is achieved. They will work at the Special Service desk answering customer questions (via telephone or in person), setting expectations, facilitating will call pick –ups and resolving any issues that arise.

  • A/C Supply
    • Greater New Orleans Area
    • Warehouse Worker
      • Feb 2014 - Apr 2014
      • Greater New Orleans Area

      Order picking, stocking, assisted at Will Call desk with checking out and loading customers.

  • Johnstone Supply of New Orleans
    • Greater New Orleans Area
    • Warehouse Worker
      • Mar 2012 - Jan 2014
      • Greater New Orleans Area

      Order picking, stocking, sitting in for Sherriff, recieving UPS shipments, shipping UPS orders, putting away cancelled orders.

Education

  • 2006 - 2012
    Mississippi State University
    No degree acquired, Aerospace, Aeronautical and Astronautical/Space Engineering and English

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Information Technology and Services”

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