Bio
Experience
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CEO & Healthcare Administrator
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2017 - Present
- Helming supervision of the family medicine division, proficiently managing schedules for 50+ nurses/patients via electronic systems.- Initiating and developing professional training programs for 30+ staff, ensuring state regulatory compliance and employee development- Running administrative tasks, including coordinating appointments, initiating telephonic consultations, and verifying patient eligibility.- Devising a robust scheduling system for 50+ personnel, achieving 24-hour appointment availability and 100% customer satisfaction.- Implementing the Your Choice Caregivers' comprehensive training agenda, ensuring updation of certifications in CPR, First Aid, and BLS for 50+ staff.- Supervising procurement and allocation of medical supplies and equipment, ensuring optimal preparedness.- Overseeing daily office operations, including patient visit scheduling and inter-professional collaboration for patient care planning.- Providing mentorship to novice employees, familiarizing them with agency-specific software, policies, and procedural guidelines.
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General Manager
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2012 - 2017
- Oversaw dispatchers and administrators, fostering impactful business relationships with clients' logistics personnel.- Addressed client delivery needs, keeping stakeholders informed via diligent due-date management and consistent communication.- Strategically arranged backhaul shipments, effectively utilizing a range of business systems.- Optimized backhaul loads, consistently meeting targeted revenue-per-mile goals.- Ensured schedules aligned with client demands, surpassing on-time delivery targets consistently.- Safeguarded proprietary materials, ensuring strict control and confidentiality.- Responded swiftly to customer delivery and service queries, upholding service excellence.- Demonstrated remarkable customer service skills, fostering a professional, customer-centric impression of the company.
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Education
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Troy University
Associate's degree, Business Administration and Management, General
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Industry Focus. “Healthcare Services”
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