Experience

• 

  Skyline Taxis

  • United Kingdom
  • Truck Transportation
  • 1 - 100 Employee

  • Operations Manager

    • Jun 2019 - Present

  • Operations at

    • Feb 2016 - Jun 2019

• 

  SPEEDLINE TAXI LTD

  • Milton Keynes, United Kingdom

  • Supervisor

    • Feb 2016 - Jun 2019
    • Milton Keynes, United Kingdom

    As a customer service manager, it is my duty to ensure that our customers receive the best possible service from the telephonist and the drivers. Answer customer and driver queries regarding services, accounts and complaints via email, telephone and / or face-to-face. Ensure that our account customers are receiving the services as promised and assist with any queries regarding complains, invoicing and payments. Investigate complaints and feedback from customers to ensure that they are addressed and rectified accordingly and ensure that the customer is satisfied. Record complaints and feedbacks on an electronic database so that it is available for future reference. Liaise wih the local councils (Milton Keynes, Aylesbury, South Northamptonshire Council etc.) to ensure that the drivers are following the council guidelines and regulations.As part of operations, I recruit new drviers and provide the relevant training to them. Visit public spaces and businesses to offer our services e.g. dedicated taxi phones to hotels so that customers recieve streamlined service. Investigate issues with our mobile application and liaise with the app developers to help the app users with any technical problems. Maintain the paperwork for the drivers in compliance with their respective councils to ensure that regulations and guidlines are followed. As an accounts assistant, I assist the accounts manager with invoicing our account customers on a monthly basis for the taxis they have used. General filing of the paid / unpaid invoices. Assist account holders with any queries regarding the invoices and / or the serivices. Chase payments for unpaid outstaning invoices.

• 

  Subway

  • Milton Keynes

  • Sandwich Artist

    • Mar 2014 - Feb 2016
    • Milton Keynes

    Serving customers by preparing the sandwiches according to customer instructions. Operating the till. Stocking up condiments and products. Prepping the ingredients for the products. General cleaning duties. Cashing up the till and reconciling the card payments at the end of the day. Opening and closing the shop.

• 

  Snozone Ltd

  • Milton Keynes, United Kingdom

  • Barrista

    • Nov 2014 - Feb 2015
    • Milton Keynes, United Kingdom

• 

  Pret A Manger

  • Milton keynes

  • Team Member

    • Oct 2013 - Feb 2014
    • Milton keynes

    Operating the tills as part of a team, stocking up product shelves, placing products according to regulations and general cleaning of the store and equipment.

• 

  Sports Direct

  • Milton Keynes, United Kingdom

  • Retail Assistant

    • Sep 2012 - Dec 2012
    • Milton Keynes, United Kingdom

    Operating the tills during busy periods. Helping with customer queries about products. Stocking up the shelves and re-organizing shelves to allow the display of newly arrived products and general cleaing duties.