Experience

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  Amazon

  • Baltimore, Maryland Area

  • Independent Contractor

    • Jun 2019 - Present
    • Baltimore, Maryland Area

    At my current position with Amazon I work with the support team to provide exceptional customer service and address customer concerns, adhere to company operating policies and procedures,and input delivery data,maintain a driving log, prepare vehicle performance forms and complete daily paperwork,analyze delivery addresses,determine appropriate routes that pertain to the delivery schedule, and deliver products within deadlines

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  Emergent BioSolutions

  • Baltimore, MD

  • Inspection and Packaging Assistant

    • Nov 2018 - Present
    • Baltimore, MD

    During my employment at Emergent BioSolutions I bulk packaged and prepared products for shipping, inspected labels on products prior to packaging, operated on an assembly line inserting vials in cartons, processed and applied shipping labels, and sterilized and cleaned the packaging area

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  Bentley World Packaging Ltd

  • Baltimore, Maryland Area

  • Administrative Assistant

    • Jun 2017 - Nov 2017
    • Baltimore, Maryland Area

    Performed administrative services such as filing, photocopying, collating and faxing Managed  supply count using Great Plains computer system and made purchase orders as neededOperated phone lines including  scheduling deliveries  Prepared billing invoices requesting payment for services rendered or goods Logged inventory by processing warehouse receipts using I-Tracker Computer SystemCalculated monthly credit card expense reports using Spreadsheets

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  PDP Group, Inc.

  • Hunt Valley, MD

  • Title Service Representative

    • Jul 2016 - Feb 2017
    • Hunt Valley, MD

    Accessed  cases from Salesforce Database to determine requestInput client information into the database using A.S.400 computer system and C.A.R.S computer systemPrepared and sent correspondence to customers via fax and mail Validated and processed titles Filed and stored client documentsObtained vehicle titles in a timely fashion

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  CCS

  • Hunt Valley, MD

  • Data Entry Clerk

    • Aug 2015 - Nov 2015
    • Hunt Valley, MD

    Transcribed alphanumeric data from source documents into the computer systemAccurately entered alphanumeric data from a variety of sources into a database using 10-key data entry functionCompleted entry of applications for child care into the databaseEnsured accuracy and completeness by inputting  the most updated client information Identified required client data and verified the required documents with the customers through correspondence if more information is neededProcessed  applications to be reviewed for  child care service

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  R&L Carriers

  • Curtis Bay, MD

  • Data Entry Clerk

    • Jun 2015 - Aug 2015
    • Curtis Bay, MD

    Updated, maintained, and retrieved data information for the company and entered it into Legacy Computer SystemTransferred information from paper into computer files primarily through document scanningProcessed Bill of Sale invoices and recorded the dataFiled documents according to alpha and numerical orderVerified shipping information with customersAssisted in completing orders for delivery and pickup

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  EZ Pass MD

  • Baltimore, Maryland

  • Customer Service Representative

    • Jul 2013 - Nov 2014
    • Baltimore, Maryland

    Operated multi line console in high volume call center providing resolution to customers through inquiry and active listening Clarified EZ Pass policies and procedures, including violation processing and processing payment informationExecuted daily reconciliation into Vector Computer system and processed account paymentsTracked and entered violation processing data and statistics and produced the information to the production supervisor or work lead as neededCompleted routine account management and assisted customers with opening accounts

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  Bath & Body Works

  • Greater Philadelphia Area

  • Sales Representative

    • Apr 2013 - Jul 2013
    • Greater Philadelphia Area

    Welcomed customers while making them aware of current sales and promotions, converted marketing into customer relationship through attentive communication, Upheld brand image through proper product presentation, displayed general product knowledge, restocked shelves, fulfilled daily operations of the cash register, and maintained a clean working environment

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  Private Residence

  • Greater Philadelphia Area

  • Home Health Aide

    • Jan 2006 - Apr 2013
    • Greater Philadelphia Area

    Implemented a daily patient care plan, documented patient progress, advised client on proper nutrtion, adhered to asepsis standards and procedures