See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Bio

Generated by
Topline AI
Kai Craig is a seasoned professional with 5+ years of experience in customer-facing roles, including Shift Lead at Ceremony Coffee Roasters and Barista at Starbucks. He has a strong background in conflict resolution, customer service, and team management, with a Bachelor of Arts degree in Political Science, Media and Communications Studies from the University of Maryland Baltimore County.

Experience

  • Ceremony Coffee Roasters
    • Baltimore, Maryland
    • Shift Lead
      • Jul 2018 - Present
      • Baltimore, Maryland

      - Empowered my team to consistently create enticing moments for every customer- Assumed responsibility for unusual situations while maintaining operations- Strove to both share and demonstrate third-wave coffee knowledge each day- Collaborated with my team to quickly complete urgent tasks- Built ...

  • Maryland Art Place Inc
    • Baltimore, Maryland Area
    • Fall Intern
      • Sep 2019 - Dec 2019
      • Baltimore, Maryland Area

      - Contacted multiple local organizations to promote upcoming events- Managed a multitude of financial data for MAP, including donations and pledges- Edited and published content for MAP's website- Maintained MAP's social media accounts (i.e. Instagram, Facebook); engaged with followers

  • Starbucks
    • Baltimore, Maryland, United States
    • Barista
      • Apr 2013 - May 2017
      • Baltimore, Maryland, United States

      - Accounted for each customers' needs to promote additional items and boost average ticket sales- Assumed multiple roles in each shift, ranging from making drinks to training new baristas- Approached unhappy customers with empathy and a desire to improve their situation- Collaborated with tea...

    • Research Assistant
      • Jan 2016 - May 2016
      • Baltimore, MD
  • Maryland Film Festival
    • 107 E. Read St. Baltimore, MD
    • Intern
      • Feb 2012 - Oct 2012
      • 107 E. Read St. Baltimore, MD

      Sold memberships Convinced customers to renew membershipsPerformed data entryHanded out/designed fliersHelped organize eventsMailed letters

Education

  • 2014 - 2019
    University of Maryland Baltimore County

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles