Experience

• 

  Sandy's Creations

  • Lusaka, Lusaka Province, Zambia

  • Debt Collector

    • Aug 2022 - Present
    • Lusaka, Lusaka Province, Zambia

• 

  Ministry of Finance

  • Choma, Southern, Zambia

  • Key Account Assistant

    • Mar 2020 - Aug 2022
    • Choma, Southern, Zambia

    Handling petty cashUpdating of daily cashbookHandle all banking transactionsEnsuring all transactions are in line with government guidelinesRecord keepingIssuance of chequesCollaborating with the procurement and stores department

• 

  SOUTHERN CROSS MOTORS

  • Customer Service Cashier

    • Mar 2015 - Dec 2019

    handling sales associate leads.

• 

  ECOBANK

  • CSO

    • May 2014 - Mar 2015

    • Deliver services including account opening, cheque book, cards, enquiries, cheques and drafts etc. to customers in a courteous manner and within SLA.• Provide appropriate banking and product advice, guidance and referrals to customers.• Support all product campaigns and achieve sign-on targets.• Build effective relationships in branch to ensure effective delivery of customer service.• Support branch and sales officers in achieving its sales and customer retention goals.• Own customer queries/complaints and complaints and where these are not resolved refer timeously to supervisor.• Ensure cheque books and confirmations are booked properly and promptly on the system• Advice customers as soon as cheque books, cards etc are ready for collection.• Deal efficiently with customer requests for products, statements/balances, change of address, account reactivation and any other requests for information on accounts.• Assist customers to use electronic products.• Ensure compliance with all Group and regulatory policies and laws.• Ensure accuracy of all account opening documents and effectively follow KYC procedures.• Carry out monthly proofing.• Ensure safeguard of bank documents and security items.

• 

  eco bank

  • compliance administrative assistant

    • Jan 2014 - May 2014

    To ensure that existing accounts are compliant with regulatory Know Your Customer (KYC) requirements.

• 

  SPAR ZAMBIA

  • CASHIER

    • Feb 2013 - Aug 2013

    handling monetary issues, dealing with customer service at a larger scale.