Experience

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  Bank Mega

  • Indonesia
  • Banking
  • 700 & Above Employee

  • EChannel Services Head

    • Sep 2020 - Present

    * Ensure and monitoring the process of new installation, maintenance, relocation/repositioning and Closure of ATMs and EDC merchants in accordance with existing SOPs and do not exceed the predetermined SLA.* Ensure and monitor the condition of the ATM infrastructure, repair and replace ATM branding for ATM stickers, ATM signage, neon boxes and promotional materials according to the agreed design.* Ensure and monitor the collaboration process with third parties to support the performance of ATMs and EDC merchant such as cooperation agreements, third party performance assessments and payment of third party usage fees can be carried out in accordance with the SOPs* Ensure coordination with Acquiring Business, ITSO & ITEC, Debit Prepaid, ATM Business, Usage, Marketing Communication and other divisions related to the use of ATMs, EDCs, e-Commerce and QR/QRIS merchants related to work plans related to procurement projects or the introduction of new related products with operational performance and product sustainability* Ensure analysis, supervision and control of ATMs and EDCs terminal rental fees as well as other e-Channel Services including outsourcing merchants and their supporters and that the cost approval process is carried out in accordance with applicable SOPs and SLAs.* Analyze and control the installed in-active ATMs, EDCs and e-Channel Merchants, and carry out a comprehensive evaluation of future ATM and EDC needs.* Ensuring and monitoring projects outside of the business as usual process associated with the processes in the e-Channel Services Departement can be carried out according to the needs and carried out according to the predetermined timeline.* Provide daily, weekly and monthly analysis reports needed and requested by management regarding the installation, withdrawal and maintenance of ATMs & EDC merchants which will be a measure of the sustainability and strength of the e-Channel Services Departement

  • Merchant Services Head

    • Nov 2012 - Sep 2020

    * Work closely with all merchant and partner teams to ensure that bank related requirements are understood, addressed, and documented across Compliance, Controllership, Finance, Legal, Technologies, Data Protection, Privacy, Operations, Vendor Management, Risk Management, and Marketing.* Coordinate and prepare materials for periodic business updates with Merchant Operation leaders and follow up on actionable items.* Ensure timely delivery of ongoing regulatory reporting, as well as ad-hoc bank requests.* Gain a deep understanding of the Merchant Operation end-to-end operational process; define, implement, and oversee appropriate process controls; assure adherence with regulatory requirements.* Develop process improvement recommendations for efficient working, improve efficiencies, and reduce operational risk.* Conduct Service Level Aggrement (SLA) using the company’s standard methodologies; mitigate identified gaps. Facilitate and coordinate all logistics for all internal and external audits and regulatory reviews.* Assist leader in identifying and assessing new opportunities to grow the business and strategies to improve operation and sales effectiveness* Prepare presentation materials and execute change management strategies.Project Performed:- Roll Out 8500+ EDC Bank Mega for Accepted MasterCard- Project Implementation for e-Commerce- Project Implementation for Mini ATM- Project Implementation Mega Accent For Banking Core Migration - Project Installation NAC & MegaNAC For All Branches- Project Roll Out and Replace 3000+ EDC at Carrefour Indonesia

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  Nera Telecommunications Ltd

  • Jakarta, Indonesia

  • Senior Network Engineer

    • Mar 2011 - Nov 2012
    • Jakarta, Indonesia

    * Pre-sales technical support to throughout the sales cycle to achieve business objectives.* Generate detail technical network/system proposals base on technology product offering.* Solution presentation, proof of concept and solution evaluation.* Supervise engineers for smooth implementation of proposed solutions* Maintain rapport with customers and competence in managing vendors.* Providing Project Management Services inclusive of planning and implementation.* Provide technical trainings to sales and customers.* Provide support to project rollout at the regional offices.Presales Project with Comba Telecom (BTS Hotel), IQstream Sycamore (Radio Optimization), Sandvine (Bandwith Management), WildPackets (Bandwith Optimization), Fluke Networks (IT Networking Solution), Nimbra Networks (Broadcast), Radware (Load Balancer), Splunk (Web Intelligence) and SourceFire (IPS Security).Project Performed :- AGIT - Project Upgrade Foundry FastIron SX1- Telkom - Project Upgrade MRV LD 800- Indosat - Project Upgrade MRV LD 800 & DACS (Digital Access Cross-Connect System)- Ericsson - Project Exp & Upgrade Extreme Switch X450 & X650 for Telkomsel, Indosat & XL- Telin - Project Exp & Upgrade Juniper EX3200, T1600 & T4000- UMN - Project Upgrade Juniper SRX240, SRX650 & IDP 250- ICON+ - Project Exp & Upgrade ECI for XMCP Card- Danamon - Project Exp Radware 5524 XL (Load Balancer)- First Media - Project Exp Nimbra 320 (Broadcast)

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  Ericsson Indonesia

  • Jakarta, Indonesia

  • Experience Solution Integrator

    • Jun 2007 - Mar 2011
    • Jakarta, Indonesia

    The Solution Integrator secures planning, design, installation, configuration, testing and integration all projects. Project which had handled ie VAS and Multimedia, SASN, SAPC, GGSN, Broadband Network Access, Prepaid Data System, Data Charging Solution, Data Warehouse System and Ericsson Multi Mediation, all project delivered to the customer, ensuring that testing and integration are performed as planned and verifying that the solution is working as Ericsson and Customer have agreed.Project Performed :- Telkomsel PS Charging Expansion 2010- Telkomsel PS Charging Expansion 2009 - Telkomsel SASN and SAPC Activation - Indosat Single IN Expansion 2008 Phase 3- Indosat Single IN Expansion 2008 Phase 2- Telkomsel EMM F/E Q2 Expansion 2008- Indosat SACC 3.0 and EMM 5.0 Upgrade- Indosat Single IN Expansion 2008 Phase 1 - Internet Payment Exchange (IPX)

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  PT Bahana Sysfo Utama

  • Greater Jakarta Area, Indonesia

  • Technical Support Head

    • Jun 2004 - Jun 2007
    • Greater Jakarta Area, Indonesia

    Resources Manager and Supervision Regional Branches for Development, Configuration and Integration Payment System Device as like EDC (Electronic Data Capture) and NAC (Network Access Controller) for Payment System Online Bank Mandiri.Project Performed :- Gateway EDC Project- Power Buy EDC Project- Mini ATM Project- EBIZ Project- Unified Bill Payment Project - EMV Project

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  Bank Lippo Tbk, PT

  • Greater Jakarta Area, Indonesia

  • Senior Supervisor

    • May 1995 - Jun 2004
    • Greater Jakarta Area, Indonesia

    Supervision and Coordinating Region Branches for Development, Configuration and Integration Payment System Device as like EDC (Electronic Data Capture) and NAC (Network Access Controller) for Payment System Online LippoBank.Project Performed :- Gateway & Sharing Project (Amex & Diners) - Cash Back Project - Garuda Payment Ticket Project