Experience

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  KCG Holdings, Inc.

  • Jersey City, N.J.

  • Equity Options Trading Specialist

    • Mar 2010 - Mar 2016
    • Jersey City, N.J.

    •Created a “Not Held Order” process for customers to enter orders via phone, IM, e-mail or through their own OMS. Responsible for trading all “Not Held” order flow sent to the desk.•Represented KCG at the Options Industry Conference 2011-2015.•Conceived of, presented and was part of a team that brought the ISE’s equity legging business to KCG which generated over 300K in total P&L each of the past two years.•Generated approximately 50K per year commissions since 2014 trading for KCG clients who do not have order entry expertise. •Worked closely with Development on a daily basis to correct inefficiencies in the router uncovered through monitoring of the order flow.•Responsible for all trading, tracking and reporting of errors incurred by the desk as well as accommodations given to our customers.•Responsible for surveillance of all order flow during the course of the trading day for obvious error violations and disadvantaged prices at the exchanges.•Joined the sales team in periodic visits with KCG customers to provide updates regarding the options trading business.•First point of contact with customers to resolve any issues they experienced including technological, trading and clearing issues.•Managed all option rejects from the Exchanges as well as internally from the router in real time.•Created and Maintained customer contact database.•Responsible for all customer communication and order flow management during internal and external Exchange outages.•Managed daily best execution process for clients.

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  ISE Holdings

  • Financial Services
  • 200 - 300 Employee

  • Customer Service Manager

    • 2002 - 2010

    • Represented the Market Operations desk in face-to-face meetings with ISE customers.• Administered the global ISE Customer Visitation Program, responsibilities included: - Maintenance of a customer visitation calendar for all employees. -Creation of a quarterly status reports for Management. -Weekly e-mail updates for all ISE client facing employees detailing which customers are being seen and the subject matter of discussions.• Maintained all Customer Satisfaction payment requests for Management.• Conducted annual forum with market making community to discuss changes in the market place.• Team member in biennial customer service survey including composition of questions, analysis of results and the formation of action items based on customer feedback.• Analyzed phone records to ensure proper closure of issues across the market operations desk.• Authored a weekly customer service article in the company newsletter discussing best practices.• Created, with Microsoft, IM communication between the Market Operations desk and membership. • Team member in implementation of a new (CRM) solution for ISE.

  • Market Operations Specialist

    • 2002 - 2010

    • Responsible for disaster recovery site’s systematic readiness through weekly check-ups.• Team member in developing and maintaining trading system called PrecISE Trade.• Market Operations lead for spread functionality.• Market Operations Release Manager for three ISE system upgrades.• Attended Rutgers Mini MBA Program - 12 course modules over a 9-week period.• Part of the team responsible for day to day operation of the exchange, responsibilities included:o Resolution of trade busts, disputes and price improvement requests.o Clearing changes and Options Clearing Corporation (OCC) adjustmentso Quote and order management in emergencieso Implementation of the obvious error ruleo Decision making on trading halts and resumptionso Provision of external communication for ISE market events, problems or interruptionso Support of front end trading system, PrecISE Trade

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  Goldman Sachs/SLK-Hull Derivatives

  • Greater New York City Area

  • Equity Options Market Maker

    • 2000 - 2001
    • Greater New York City Area

    • Market Maker/Trader on The American Stock Exchange.• Assisted in the creation of an equity derivatives trading desk for SLK in Jersey City. • Tested risk management software for implementation on the trading desk. • Assisted in the management of approximately 100 equity option positions as a result of the acquisition of my previous firm; Renata Trading, LLC• Participated in weekly meetings to report the on-going status of the desk with Management.

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  Renata Trading LLC

  • American Stock Exchange

  • Partner

    • 1997 - 2000
    • American Stock Exchange

    • Traded positions in several symbols including Intel, E-Trade, Union Carbide and Chevron Oil.• Provided training and risk management for new traders and clerks.• Participated in weekly meetings focused on the direction of our equity options trading business• Consistently demonstrated the ability as a partner to maintain profitability in a high stress, fiercely competitive market place.

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  A.G.S. Specialist Trading Partners

  • American Stock Exchange

  • Options Clerk

    • 1995 - 1997
    • American Stock Exchange

    • Assisted in the maintenance of positions in several large equities.• Tracked daily trade activity to maximize customer satisfaction and customer order status.• Monitored competing exchange market information to ensure optimum price for customer orders.• Responsible for morning trade comparisons to ensure proper clearance of all trades.