Experience

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  CNN Freight Services

  • United Arab Emirates
  • Transportation, Logistics, Supply Chain and Storage
  • 1 - 100 Employee

  • Key Account Handler

    • Jul 2022 - Present

  • Operations Coordinator

    • Nov 2021 - Present

• 

  FIS

  • Bengaluru, Karnataka, India

  • Application Monitoring Engineer (Infra Monitoring)

    • Jan 2020 - Jun 2021
    • Bengaluru, Karnataka, India

    Roles and Responsibilities:• Handling the tickets based on windows performance.• Raising tickets in SNOW, resolving and closing tickets within SLA.• Monitoring Application, Servers using monitoring tools like Kibana and SolarWinds.• Monitoring system Performance, Managing Swap space, Disk Utilization and CPU.• Managing the Tickets by using of ServiceNow Tool through ITIL process.• Giving technical support by phone, email, and Remote support to internal users and external users.• Categorizing and prioritizing the alerts generated by the monitoring tool.• Providing technical assistance and queries and issues related to computer systems, hardware and software.• Providing required information to client on their request.• Regular follow ups on pending issues.

• 

  ABC For Technology Training

  • Bengaluru, Karnataka, India

  • Testing Technologies

    • Nov 2018 - Apr 2019
    • Bengaluru, Karnataka, India

    * Successfully completed the "UNIFIED COURSE" involving Development and Testing Technologies.* Attended a workshop on Software Automation Testing.