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Jyoti Singh is a seasoned professional with extensive experience in software quality assurance, testing, and project management. She has held senior leadership positions at prominent companies, including SAP and Orbitz Worldwide, where she has successfully transitioned teams into agile aligned environments and implemented process improvements. Jyoti holds a Master's degree in Computer Science from Delhi University and has proficiency in multiple programming languages, including Ruby, Selenium, and JIRA.

Credentials

  • Product Management First Steps
    LinkedIn
    Jul, 2022
    - Apr, 2026
  • Generative AI at SAP
    SAP
    May, 2024
    - Apr, 2026
  • PMI Agile Certified Practitioner (PMI-ACP)®
    Project Management Institute
    Jun, 2020
    - Apr, 2026
  • Certified Scrum master
    Scrum Alliance
    Feb, 2019
    - Apr, 2026

Experience

  • SAP
    • Greater Chicago Area
    • PMI Certified Agilist/Project Lead, SAP Fieldglass
      • Sep 2016 - Present
      • Greater Chicago Area

      Started as Senior Agile ALM Lead for Application Lifecycle Management team working towards transitioning company into agile aligned environment. Being an Jira administrator/SME workflow developer for Atlassian suite of tools, created and customized processes for project planning, design, dev and QA teams inside Jira/Confluence.• Currently Facilitate multiple process Improvement initiatives. Assess and prioritize improvement needs based on leadership, business, and team needs.• Participate in developing Change Management artifacts, and supporting teams through changes. • Coordinate and lead Full cycle project/program management from conception and design through implementation, measurement, and continuous improvement.ServiceNow integration, Atlassian Tools expert

  • Orbitz Worldwide
    • Greater Chicago Area
    • Senior Quality Engineer - Hotel Technology Group
      • Jan 2014 - Jul 2016
      • Greater Chicago Area

      Working in an agile and fast paced travel industry, Leading the effort of testing and automating modules, search wizard for Hotel Destinations pages (SEO and SEM across 30 different POS)Driving Cucumber automation for adopting Business Driven Development Cucumber test framework, writing Ruby scripts, triggering zenkin jobs to run automated regression test suites on regular basis for various Point of sales.Being the single point of contact across other technology teams for update and sync up on features. Interacting with Business Stakeholders and translating the business requirements into tests.Created and maintaining Quality KPI goals for the team and creating processes. Running and Participating in QE Cop’s. To Improve Continuos delivery, initiated Root Cause Analysis for any issue found. Led the testing and automating effort for newly responsive SEO and SEM modules for Landing and Hotel property pages. Led Exploratory testing Test recipes for MVT's and AB tests to improve conversion for Landing pages.Skills: Agile, Scrum Master, JIRA, REST, Cucumber, Selenium, Ruby, IntelliJ IDEA, BrowserStack

    • Sr. Quality Assurance
      • May 2008 - Sep 2013

    • Senior Quality Assurance Analyst
      • Dec 2006 - May 2008

      December 2006 – Present (1 year 2 months) Senior QA Analyst for the quality assurance team that is responsible for all quality assurance and testing activities for Syclo’s Agentry platform and mobile application suite. Responsible for analyzing requirements, designing and executing Test plans and test cases.Executing Tests and defect tracking.

    • Senior QA Engineer
      • Dec 2005 - May 2006

      Worked on Career Site that develops web based app to provides media companies with locally branded employment sites within a national network of sites. Responsible for writing and executing test plan, testing schedule of different modules to meet business requirements. Design and execute functional and black box test plan for Export and Import Config for reports. Responsible for Performance/load testing for Export System.

Education

  • Delhi University
    MS, Computer Science

Suggested Services

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Industry Focus. “Computer Software”

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