See How Many Clients You're Missing Each Month
Simply enter your business email & Topline AI Agent will show you.
Juwon Mogbojuri (Mba,Bsc,Nimn,Nim)
- Claim this Profile
Bio
Credentials
-
How to Build Rapport and Develop Relationship Virtually
NLP LimitedJan, 2020- Apr, 2026 -
Customer Engagement and Relationship Management.
International School of Management (ISM), LagosJan, 2019- Apr, 2026 -
Customer Relationship Management, Growth and Retention Strategy
Baize Network LimitedJan, 2018- Apr, 2026 -
Sprint to Exceptional Performance
Tom Associates TrainingJan, 2017- Apr, 2026 -
Focus (Marketing)
i-BuildersJan, 2016- Apr, 2026 -
Aggressive Market Penetration (Driving for Optimal Performance)
Tom Associates TrainingJan, 2015- Apr, 2026 -
Strategic Selling Skills
Talent and DexterityJan, 2014- Apr, 2026 -
Time Management and Personal Effectiveness
LeadPro Consulting GroupJan, 2014- Apr, 2026 -
Chartered Member
Nigerian Institute of Mangement (NIM)Jan, 2009- Apr, 2026 -
Chartered Marketer
National Institute Of Marketing Of NigeriaJan, 2008- Apr, 2026
Experience
-
PAL Pensions
-
Lagos, Nigeria
-
Team Lead Business Development and Relationship Manager
-
Jun 2022 - Present
-
Lagos, Nigeria
-
-
-
-
Nigeria
-
Financial Services
-
700 & Above Employee
-
Team Lead, Customer Relationship Manager
-
Apr 2014 - May 2022
Leadway Pensure PFA Limited is a Pension Fund Administrator licensed by the National Pension Commission to provide a wide range of retirement support services. • Facilitate a wide range of functions, such as actuarial valuation database maintenance and pension benefit administration for defined benefit and defined contribution plans.• Prospecting and conversion of new accounts.• Maintain a high level of professionalism and competence in every client interaction.• Onboarding of transfer window customers with HNI (High Net worth Individuals).• Handle account and TCF reconciliation.• Monitor the Customer Onboarding Team and process.• Manage and supervise the Customer Experience team to ensure strict compliance with company and regulatory policies.• Business development. Scouting for legacy and gratuity funds to manage.• Implement administrative programs that reduce redundancy, streamline processes and improve daily operations.• Root out inefficiencies, correct procedures, and detrimental practices to turn around failing customer base at all locations.• Follow up with other units to get clients' issues resolved promptly.• Ensure new clients are registered on Leadway Pensure’s database.Selected Contributions:• Strategy on scouting and onboarding of transfer window customers.• Target right on HNI transfer window prospect.• Retention and acquisition strategy on transfer window market.• Transfer window referral strategy.• Strategy on AUM growth• Strategy on contributions growth.• Strategy on AVC subscription.
-
-
Customer Service Executive
-
May 2012 - Mar 2014
• Provided satisfactory information to team members and clients, assuring and re-assuring clients of the safety of their funds. • Assisted clients in accessing their benefits and followed through with clients' benefits applications. • Kept clients abreast of new/ modified laws, regulations, policies, and processes. • Delighted clients with exceptional services garnered through quality and adequate knowledge and understanding of products and services. • Provided initiatives for the growth and improvement of existing frameworks and processes. • Resolved clients' inquiries, requests, complaints and provided satisfactory information/solutions. • Provided will and financial advisory services to customers.Selected Contributions:• Treated over 100 customer service requests weekly.• Consistently exceeded personal key performance indicators and individual targets by at least 35%.• Recognized as one of the top three representatives performing excellently.• Promoted to the role of Customer Relationship Manager.
-
Lad-may Energy Limited
-
Lagos, Nigeria
-
Customer Relationship Officer
-
Sep 2008 - Apr 2012
-
Lagos, Nigeria
• Established and maintained relationships with individual and business customers and assisted with problems they encountered.• Managed activities regarding sales, customer acquisition, customer relationship management, & maximizing revenue.• Prepared over 200 sales invoices and issued them to customers.• Collected necessary documents and provided a thorough explanation of the terms, conditions, and service agreements to the customers.• Liaised with other departments to ensure that services were rendered satisfactorily and promptly to meet customers' expectations.Selected Contributions:• Trained 10 new employees on procedures and policies to improve team performance each quarter.• Developed a strong understanding of the company's products and services, this resulted in improved service quality and increased sales by an average of 30% each quarter.
-
-
Education
-
2021 - 2022National Open University of Nigeria
Master of Business Administration - MBA, Marketing -
2007 - 2008
Hands-on Institute of Information Technology
Postgraduate Degree, Information Technology -
2002 - 2007
Lagos State University
Bachelor's degree, Marketing
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Financial Services”
Need a custom project? We'll create a solution designed specifically for your project.
References
Community
