Experience

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  CareScout

  • United States
  • Hospitals and Health Care
  • 100 - 200 Employee

  • Lead Care Coordination Specialist

    • Jul 2018 - Present

    CareScout is a growing, dynamic market leader providing Clinical Assessments and Care Support Solutions that help companies and families keep their promisesLead team of 20-25 associates through day to day operations around long term care insurance claims/care coordinationManage all Quality Assurance Elements/Calibrations with our Quality teamResponsible for training/overview of process changes/updates to ensure associates are aware/adhering to changing responsibilitiesManage Processes/Relationships with Project Management team to ensure client satisfactionManage numerous continuous process improvement projects-designed to predict/preventCreate/Present Monthly Results for Team Quality to entire Carescout Leadership team.

  • Senior Client Support Specialist

    • Apr 2016 - Jul 2018

    Increased Role/Opportunities within the compactAssist in Interview/Training process for new hiresCase Management across different platformsProvider Management for many different clientsMore extensive Credentialing work across business partnersParticipant in Numerous LEAN events

  • Client Support Specialist

    • Jan 2014 - Apr 2016

    Manage Accounts through different insurance platforms in Long Term Care IndustryExtensive Inbound/Outbound phone experienceAssist clients with setting up care needs with a variety of optionsEffectively process and assist in claims support across business partnersMaintain Strong Business Relationships with insurance partners

• 

  Jordan's Furniture

  • United States
  • Furniture
  • 700 & Above Employee

  • Guest Services Team Lead

    • Aug 2011 - Jan 2014

    I was formerly employed by Jordan's Furniture in order to efficently and diligently reach out to their customers wants and desires. I lead a team of 30 members, ensured that business goals were being set, and that the customer service sector of Jordan's Furniture is flourishing. Other tasks that I worked on include nightly financial statements, maximizing profit margins, and brainstorming new marketing ideas for our department.Effective skills learned: Titan Operating System, Jadeon Processing Systems, PO Utility. Extensive experience in Microsoft Office Suite of products.

  • Guest Service Representative

    • Aug 2006 - Aug 2011

    Experiences include: Guest Services, public relations, management training, assisting in training of new hires, Titan Operating System, Jadeon Processing Systems,

• 

  Skewer's Restaurant and Grill

  • Customer Service

    • May 2005 - Aug 2006

    Experiences include: Customer Service, Working under deadlines, Public Relations

• 

  Skewer's Restaurant

  • Guest Services/Cashier

    • Mar 2005 - Aug 2006

    At Skewers, I was head of store front during working hours, assisting with any customer needs as well as placing and taking in orders from in store, as well as over the phone. My Duties included cashout, selling, and executing of sales goals created by owner every month