Experience

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  IU Credit Union

  • Bloomington, Indiana, United States

  • Mortgage Origination Manager

    • Feb 2024 - Present
    • Bloomington, Indiana, United States

    NMLS: 2586359I lead a team of Mortgage Loan Originators to provide exceptional service while ensuring compliance with policies and regulatory requirements. I actively manage mortgage origination activities, coach Mortgage Loan Originators to exceed member needs, and foster a service culture focused on prompt, accurate, and effective responses to member requests. Additionally, I maintain positive relationships with realtors, builders, and other referral sources and stay updated on secondary market and PMI requirements. I also conduct individual coaching sessions and regular staff meetings to ensure an outstanding member experience.Looking forward to contributing to the success of IU Credit Union and its members! #MortgageOrigination #TeamLeadership #MemberExperience

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  Bloomington Country Club

  • Bloomington, Indiana, United States

  • Event Manager

    • Mar 2023 - Feb 2024
    • Bloomington, Indiana, United States

    I specialize in orchestrating seamless upscale events, consistently setting hosting records, and paying meticulous attention to detail. My strengths lie in top-level communication, ensuring each event exceeds expectations through effective collaboration with cross-functional teams while maintaining the club's esteemed standards of excellence.• Establish a track record of excellence by setting records for the number of events hosted at the Bloomington Country Club.• Orchestrated the highest club-sponsored Easter and Mother’s Day events, creating an enchanting atmosphere, coordinating activities, and ensuring a seamless experience for all attendees.• Led the planning and execution of the highest club-sponsored Mother's Day event, catering to our esteemed members' and their families' unique preferences and desires.• Collaborate with cross-functional teams, including culinary staff, decorators, and entertainment providers, to curate extraordinary events that exceed expectations and delight guests.• Demonstrate exceptional organizational and time management skills, successfully coordinating multiple events simultaneously while maintaining attention to detail and upholding the club's standards of excellence.

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  Fifth Third Bank

  • Automotive Dealer Development Representative

    • Nov 2020 - Jan 2023

    Provided remote and in-person customer service and training to dealership personnel to ensure over 200 dealership accounts and Fifth Third Bank maximized profit.• Managed the growth and generation of volume within assigned territory, leading to a 20% increase in Fifth Third's penetration in one year.• Minimized risk by exchanging ideas and opinions, elevating concerns, following policies and procedures defined by Fifth Third, and regulatory compliance.• Developed dealership personnel relationships through the consultative sales process, deal structuring, training, credit involvement, assisting in paperwork, and work contracts.• Collaborated closely with Credit Underwriters to capture contracts, trained dealers on maximizing profit, and increased market share as a team.

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  Ryan Homes

  • Home Sales And Marketing Representative

    • Jul 2020 - Nov 2020

    Initiated prospecting, conducted competitive analysis and marketing campaigns to attract new customers. • Proactively created an initial rapport with customers and anticipated needs by using the consultative sales process.• Advised clients on market conditions, prices, mortgages, credit requirements, and related matters.• Negotiated and presented purchase agreements and coordinated with the Ryan Homes Mortgage team to help customers select a financing program that fits their needs.

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  Polly Insurance (formerly DealerPolicy)

  • Regional Development Consultant

    • Jul 2019 - Feb 2020

    Identified business opportunities by developing prospects through cold calls and referral sources to maximize market penetration.• Researched and analyzed the prospect's current position in the industry to offer product options to increase profit margin.• Initiated product utilization by cultivating relationships with high-level decision-makers.• Maintained client relationships by providing support, information, and continuous coaching to ensure long-term growth.

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  Santander Consumer USA

  • Area Sales Manager / Dealer Relationship Manager

    • Aug 2015 - Jul 2019

    Managed and grew 90+ dealership accounts via physical visits, phone calls, text messages, and emails to secure a long-term relationship. • Established and fostered relationships with dealership personnel to support Santander's corporate objectives by exceeding individual growth targets resulting in multiple awards.• Utilized and demonstrated proficiency in synchronizing multiple software platforms, including Salesforce.com CRM, to expedite high-volume transactions.• Coordinated and supported Funding and Credit Departments with the loan life cycle to achieve the team-best turnaround time.

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  Enterprise Rent-A-Car

  • United States
  • Travel Arrangements
  • 700 & Above Employee

  • Assistant Car Sales Manager

    • Sep 2014 - Jul 2015

    Increased vehicle deliveries, profitability, exceeded customer service scores above the corporate average and sustained a low-cost structure.• Acquired financing for customers, negotiated rates and fees with banks to maximize customer benefits and profitability for the dealership.• Provided sales training to employees via group and one-on-one settings, leading to record business growth.• Lead daily staff meetings to collaboratively share best practices to meet and exceed lofty individual and team goals.

  • Account Executive - Car Sales

    • Sep 2013 - Sep 2014

    • Generate new business by making sales calls to referral sources; (Daily Rental Branches, Credit Unions, etc.), and expand the Car Sales market share• Articulate the mission of the organization; set long and short term goals; define specific objectives that will help achieve organizational goals• Manage referrals, conduct customer follow-up, build long-term relationship with customers• Interpret customer information from fact finding to accurately gauge needs • Coordinate complex decision-making processes and overcome objections to close

  • Assistant Manager - Top 12 Branch

    • May 2013 - Sep 2013

    • Manage branch employees while driving sales and providing the highest level of customer service• Responsibilities include: Rental counter management, customer flow, vehicle logistics, accurate and immediate telephone customer service and training by example• Develope and maintain branch operational plan• Manage overall branch operations in the absence of and/or request of the Branch Manager

  • Assistant Manager

    • Feb 2013 - May 2013

    • Manage branch employees while driving sales and providing the highest level of customer service• Responsibilities include: Rental counter management, customer flow, vehicle logistics, accurate and immediate telephone customer service and training by example• Develop and maintain the branch operational plan• Manage overall branch operations in the absence of and/or request of the Branch Manager

  • Management Trainee

    • Feb 2012 - Feb 2013

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  Indiana University Bloomington

  • Ticket Sales Consultant - IU Athletics

    • Aug 2008 - Feb 2012

    • Participated and oversaw cold calls and follow-up calls to prospective and current season ticket holders to maximize revenue • Trained over 80 new employees on Archtics Ticket System and demonstrated how to provide excellent customer service • Worked all home football and basketball games, performed various ticket sales and service duties, and multiple high-level tasks assigned by Manager to ensure business operations were executed efficiently.

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  Indiana University Men's Baseball Team

  • Baseball Sabermetric Volunteer

    • Jan 2011 - Jan 2012

    • Create a Sabermetric Template to include opposing player profiles • Weekly meetings with Head Coach before upcoming series

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  Indiana University Men's Basketball Office

  • Assistant to Head Administrative Assistant to Head Coach

    • Nov 2008 - Aug 2009

    Provided administrative assistance in phone call overflow, email, and in-person meetings. Coordinated with Assistant Athletic Director to ensure all travel needs were met and exceeded all expectations, including hotel, air, and food accommodations. Produced high-end recruitment marketing material leading to increased relationships with top-end talent. Executed all additional requests from Head Coach in the absence of the Head Administrative Assistant, including home mail drops, in-person tours, and other duties.

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  Pacers Sports & Entertainment

  • Group Sales Intern

    • Aug 2007 - Dec 2007