Experience

• 

  Wawa

  • Training General Manager

• 

  Wawa, Inc.

  • United States
  • Retail
  • 700 & Above Employee

  • Training General Manager

    • Feb 2022 - Present

  • General Manager

    • Nov 2014 - Feb 2022

    Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Continually monitored restaurant and took appropriate action to ensure food quality and service standards wereconsistently met.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guestinteractions.Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis.

• 

  McDonald's Corporation

  • New Jersey

  • General Manager

    • Jun 2000 - Jul 2013
    • New Jersey

    Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards wereconsistently met.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guestinteractions.Developed and maintained exceptional customer service standards.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Optimized profits by controlling food, beverage and labor costs on a daily basis.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Ensured proper cleanliness was maintained in all areas of restaurant.Carefully prepared weekly payroll to keep up with projected revenue for the week.Managed accounts payable, accounts receivable and payroll.Increased PAC by 4 percent over a one year period.Built sales forecasts and schedules to reflected desired productivity targets.Consistently obtained highest rating from the company business consultant.Communicated well and used strong interpersonal skills to establish positive relationships with guests andemployees.Counseled and disciplined staff when necessary.