Experience

• 

  Smith & Eddy Insurance

  • Western Michigan

  • Insurance Agent

    • Jul 2018 - Present
    • Western Michigan

    Auto/Home/Umbrella/Life/Business/Farm

• 

  State Farm

  • Scottville, MI

  • Team Member

    • Jan 2014 - Jul 2018
    • Scottville, MI

    Currently in the process of molding into my new career.

• 

  S.A.F.E. Management of Florida, LLC

  • Jacksonville, Florida Area

  • Event Manager

    • Mar 2013 - Jan 2014
    • Jacksonville, Florida Area

    Helped establish the newly acquired security contract at EverBank Field, home of the Jacksonville Jaguars. Was hired on as the Event Manager and worked the 2013/2014 Jaguars football season.Managed other events ranging from the University of Florida Gators Football games to Carrie Underwood and other great concerts. Was mainly responsible for hiring, training and managing the security and guest services staff for event days and handling all of the pre and post event tasks. One of the greatest experiences I could have asked for!

• 

  S.A.F.E. Management Super Bowl XLVI Office

  • Greater New Orleans Area

  • Event Manager

    • Oct 2012 - Mar 2013
    • Greater New Orleans Area

    Was part of a hard working team who interviewed, hired and trained all security and guest services for Super Bowl XLVI in New Orleans. Created, executed and closed an office from the ground up. I think that sums it up.

• 

  Lake Michigan Carferry

  • Ludington, MI

  • Cruise Director

    • Jul 2012 - Oct 2012
    • Ludington, MI

    • Manage up to 25 employees per crossing• Responsible for guest safety• Responsible that all guest related operations are running smoothly• Allowing for smooth day to day operations by being in charge of orders

• 

  S.A.F.E. Management at Ford Field

  • Ford Field, Detroit

  • Operations Assistant

    • Dec 2011 - Jul 2012
    • Ford Field, Detroit

    • Have a wide range of event experience by running operations for concerts, Detroit Lions Football Games, Monster Jam, Professional Bull Riders, College Bowl Game, Muscular Dystrophy Association Stride and Ride, conferences and dinner parties.• Maximizing employee efficiency by creating game day literature and conducting briefings for Supervisors and Managers. • Effectively assign 720 staff members to specific positions on event days by creating Position Assignment Passes and Crew Calls. • Maximizing lost prevention and expense management by conducting an in-depth inventory of all equipment.• Ability to adjust and adopt planning and staffing needs for a wide variety of events ranging from 250 guests to 65,000 guests.• Efficiently complete bi-weekly payroll reconciliation of invoices reaching over $200,000 to ensure profit maximization. • Assist in successfully facilitating event operations at Ford Field as they relate to: security, crowd management and guest services.• Systematize 1,000 active employees in terms of human resources, scheduling, operations and effective communication through computer software such as Microsoft Access and Microsoft Excel. • Increase the guest experience by providing employees with knowledge and the tools necessary to assist all guests.• Liaison between S.A.F.E. Management and Levy Restaurants during smaller events as it relates to problem solving.• Advise with staffing for full-stadium events as well as smaller events such as conferences, dinner parties, etc.• Assist in responding to a Request for Proposal to run security and guest services for a $455 million dollar stadium.

• 

  S.A.F.E. Management Super Bowl Team

  • Indianapolis, Indiana Area

  • Administration

    • Jan 2012 - Feb 2012
    • Indianapolis, Indiana Area

    • Managed a 275 employee bus trip to and from Super Bowl XLVI to help meet staffing needs.• Created an organizational system that was strategically planned and effectively executed for the 275 employee bus trip.• Accurately prepared and formatted invoices that reached over $1.0 million resulting in maximizing profit and minimizing loss.• Ensuring all 2,500+ employees are properly equipped to serve 80,000 guests in terms of ingress, inspection and visual appearance. • Administer the security guard process and regulations in conjunction with the local government and regulations.

• 

  Lake Michigan Car

  • Night Team Leader

    • May 2009 - Oct 2009

    • Customer service skills mastered • Manages customer service associates • Responsible for counting the cash register • Regular Customer service duties