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Bio

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Justin Napolitano is a seasoned professional with extensive experience in customer service, management, sales, and event planning. With a strong educational background in business administration, he has honed his skills in project coordination, account management, and team leadership. He has worked in various industries, including technology, healthcare, and non-profit, and has a proven track record of delivering results-driven solutions.

Credentials

  • Cisco Black Belt Business Architect 2021 - Stage 1 Certification
    Cisco
    Apr, 2021
    - Jun, 2026
  • Black Belt Cisco Customer Experience - Renewals Manager - Stage 1 FY20
    Cisco
    Jul, 2020
    - Jun, 2026
  • Black Belt EN Meraki Sales - Stage 1 FY20 Certification
    Cisco
    Jul, 2020
    - Jun, 2026
  • Black Belt Partner Academy Cisco Customer Experience - Customer Success Manager - Stage 2 FY20
    Cisco
    Jul, 2020
    - Jun, 2026
  • Black Belt Partner Academy Cisco Customer Experience - Customer Success Manager - Stage 1 FY20
    Cisco
    May, 2020
    - Jun, 2026
  • Cohesity Sales Professional Learning Path Certification
    Cohesity
    Feb, 2020
    - Jun, 2026
  • Cohesity SE Professional Learning Path Certification
    Cohesity
    Feb, 2020
    - Jun, 2026
  • AWS Business Professional Certification
    Amazon Web Services (AWS)
    Dec, 2019
    - Jun, 2026
  • Cisco Black Belt Business Architect - Stage 1 Certification
    Cisco
    Dec, 2019
    - Jun, 2026
  • Meraki FIT - Level 1
    Cisco Meraki
  • Meraki FIT - Level 2
    Cisco Meraki

Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Solution Enablement Associate
      • Feb 2022 - Present

      Aqueduct Technologies was founded with the mission of enabling customers to leverage technology solutions for a competitive advantage and business transformation. Our solutions portfolio includes: networking, advanced security, data center, collaboration, and carrier services. We carefully select the best of breed technology from leading manufacturers and cloud providers to provide the most comprehensive solutions that work seamlessly together.

    • Solutions Developer
      • May 2021 - Feb 2022

      Aqueduct Technologies was founded with the mission of enabling customers to leverage technology solutions for a competitive advantage and business transformation. Our solutions portfolio includes: networking, advanced security, data center, collaboration, and carrier services. We carefully select the best of breed technology from leading manufacturers and cloud providers to provide the most comprehensive solutions that work seamlessly together.

    • Associate Solutions Developer
      • Sep 2019 - May 2021

      Aqueduct Technologies was founded with the mission of enabling customers to leverage technology solutions for a competitive advantage and business transformation. Our solutions portfolio includes: networking, advanced security, data center, collaboration, and carrier services. We carefully select the best of breed technology from leading manufacturers and cloud providers to provide the most comprehensive solutions that work seamlessly together.

    • Event Manager
      • Jul 2006 - Present
      • Groveland MA

      Natural Yankee Classic - Newburyport, MAGreen Mountain Thaw - Brattleboro, VTLong Island Classic - Port Washington, NY• Promote and manage three annual natural drug-free bodybuilding shows. • Manage recruitment of volunteers, competitor application process and marketing. • Create and manage print...

    • Project Manager
      • Mar 2019 - Sep 2019

      Day to day duties include but not limited to: Project Management/Coordination:- Defining the scope of the projects in collaboration with senior management and engineering teams- Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project- ...

  • Onepath LLC
    • North Andover, Massachusetts
    • Client Engagement Manager
      • Oct 2017 - Apr 2018
      • North Andover, Massachusetts

      Overview:The Client Engagement team is responsible and accountable for the relationship between Onepath and the customer.The Client Engagement Manager is a key contributor who is responsible for maintaining an effective business relationship with an assigned group of clients. The Client Engagemen...

  • iTeam
    • Westford, MA
    • Project Coordinator
      • Aug 2015 - May 2017
      • Westford, MA

      Responsible for post-sales project coordination and management for iTeam’s unique Service-as-a-Product IT installation services. Work closely with customers and engineering to review and create scope of work to fulfill requested work. Coordinate the scheduling of technicians to complete internet ...

    • Owner
      • Apr 2004 - Jan 2017
      • Hampton NH

      A results driven facilitator of positive collaboration between cross-functional departments and organizations. Strong customer service, communication and coordination skills.Responsibilities• Customer Service • Relationship Management • Staff Management • Event Management• Conflict Resolutio...

    • Daily Operations Coordinator
      • Jan 2003 - Feb 2010
      • Everett MA

      First point of customer contact in coordination of schedule logistics, job quotes and invoicing, obtaining necessary required permits and other administrative duties assigned.Responsibilities• Customer Service • Job Estimating & Invoicing • Office Management • Schedule Coordination • Dis...

    • Laborer
      • May 2002 - Jan 2003
      • Everett MA

      • General heavy labor work such as carrying forms, grading, shoveling, setting concrete, assisting carpenters, site cleanup.

    • Education Support Person
      • Oct 2001 - May 2002
      • West Newbury MA

      • Worked one on one with special needs students on vocational skills such as vocabulary, sorting, and numbers.• Substitute for absent teachers by proctoring exams and assigning work.• Assist teachers in managing day-to-day classroom activities including participating in class discussions and prov...

    • Laborer
      • Sep 2000 - May 2001
      • Framingham MA

      • General heavy labor work such as carrying forms, grading, shoveling, setting concrete, assisting carpenters, site cleanup.

    • Shipper/Receiver - PC Technician
      • Jan 1998 - Sep 2000
      • Ipswich MA

      • Managed shipping and receiving of equipment• On-Site PC and software installation and basic network management for insurance companies and other professional offices

Education

  • 2013 - 2015
    Southern NH University
  • 1996 - 2000
    Northern Essex Community College

Suggested Services

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Industry Focus. “Business Services”

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