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Justin Heidelberger profile image

Justin Heidelberger

Authorized Technician at Grapevine MSP Technology Services
Intro Book
IT professional with experience in network administration, system administration, and cloud computing.
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Location
Bakersfield, California, United States, US
Skills
  • Networking
  • Network Security
  • Network Administration
  • System Administration
  • Windows Server
  • Show all
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Bio

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Justin Heidelberger is a seasoned IT professional with experience in network administration, system administration, and cloud computing. He has managed IT infrastructure for numerous clients, including those in agricultural, health, and retail sectors. With expertise in networking, network security, and virtualization, Heidelberger has provided technical support and advice to clients and sales teams. He has worked in various roles, including Authorized Technician at Grapevine MSP Technology Services and Priority Support Senior Technician at CharTec LLC. Heidelberger also served in the US Army, where he installed and maintained a Voice Over IP telephone network. He holds a Bachelor's degree in Computer and Information Systems Digital Forensics from DeVry University-California.

Experience

  • Grapevine MSP Technology Services
    • Bakersfield, California, United States
    • Authorized Technician
      • Jul 2020 - Present
      • Bakersfield, California, United States

      - Manage IT infrastructure for clients, 100+, in varying fields including: Agricultural, Health, Retail, Etc..- Help maintain a growing knowledgebase for clients of common issues or problems and how to resolve them.- Working with clients both remotely and onsite to help resolve user level and network level tickets.- Install and configure server and networking hardware.- Help determine validity of possible Malicious attacks on Network and User Resources.- Advise clients and sales force on needed devices or upgrades to existing equipment.

  • CharTec LLC
    • Priority Support Senior Technician
      • Sep 2012 - Jun 2020

      Manage and Monitor tickets submitted by Partners. Handle tickets that are within the highest escalation status. If a server goes down, be responsible for virtualizing the server in a timely manner. If the partner requests a file to be restored assist them in this process by recovering from a previous backup chain.

  • US Army
    • Joint Network Node Operator
      • Sep 2004 - Sep 2008

      Installed, and maintained a Voice Over IP telephone network, performed customer service for registered users, also performed regular duties for a soldier.

Education

  • 2011 - 2013
    DeVry University-California
    Bachelor's degree, Computer and Information Systems Digital Forensics

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Network Security”

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