Experience

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  Facil-IT

  • Williston Park, New York

  • Client Engagement Specialist

    • Jun 2019 - Present
    • Williston Park, New York

    • Chart a clear course of client engagement development by directing the management and support of a community of 30+ customers.• Facilitate all onboarding operations, initial guidance, and continued training for new customers in order to streamline processes. • Gather data and information regarding the client experience and implement community idea discussions amongst partners.• Oversee quality assurance and new development for software products, averaging 20 tickets every 4 weeks. • Establish and maintain lasting and positive relationships with clients, providing exceptional customer service to existing accounts to ensure client satisfaction.

• 

  Global Facility Management & Construction, Inc.

  • Account Manager

    • Aug 2015 - Sep 2018

    • Served as the supervisor and manager of Account Coordinators and Team Support Representatives, focusing on consistency and efficiency. • Received, navigated and resolved any and all emergencies and escalations while managing all aspects of projects from start to finish. • Supervised the management of repairs and construction for a vast portfolio of retail clients such as Tiffany & Co., Coach, Stuart Weitzman, and Vans.• Optimized and ensured the accuracy and completion of all cost proposals, estimates, and billing/pricing formats. • Produced new work orders for stores and scheduled new input service tickets while collaborating with the team to source the most efficient solution.• Bridged communications between clients and the team in order to attain full operational efficiency on projects.