Experience

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  Cm3 - Contractor Management

  • Southbank, Victoria, Australia

  • Digital Support Coordinator

    • Aug 2021 - Present
    • Southbank, Victoria, Australia

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  Cengage Learning Australia

  • South Melbourne VIC Australia

  • Customer Support Officer – Digital

    • Sep 2011 - Jul 2021
    • South Melbourne VIC Australia

    - Phone and Email support for various Cengage Websites and Software - Product issue escalation and follow-up - Assisting with tech support training - Operational procedures including keying product orders and returns - Customer Order enquiry follow-up, liaising with Courier Transport Provider

• 

  Solve Communications

  • South melbourne

  • Telstra Mobile Support Consultant

    • May 2011 - Jul 2011
    • South melbourne

    · Phone and Email support and requests for Solve’s Telstra Mobile clients using Telstra Mobile Network Connect system · Liaising with Telstra offshore mobile service centre with client requests i.e. new data plans, unblock international calls mobile number sim card changes etc · Collection and processing of email orders through ARC logistical software. · Unboxing & online activation of new iPhones in preparation for packing

• 

  Pronto Software

  • Burwood East

  • Support Consultant

    • Oct 2010 - Jan 2011
    • Burwood East

    · Phone and email support for Avenue web e-commerce software· Monitor and maintain client website and server integrity according to SLA through Avenue and Pronto systems· Liaise, report and escalate client errors or enhancements with the development and design teams. · Assist installations manager with new client setups including loading client sites and domain names on company server and discussing and remedying any client problems or concerns.

• 

  Mercer

  • Melbourne CBD

  • B2B Support Administrator

    • Apr 2010 - Oct 2010
    • Melbourne CBD

    · Web operation & email support adhering to the SLA for B2B products such as MercerSpectrum Online clearing house software. · Phone support to clients regarding use of MercerSpectrum software.· General Web Content editing of Member and Employer information and daily fund return/error emails· Accessing additional company banking/job-tracking applications as part of daily tasks and/or required for current support issue

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  Just Pools ‘n’ Spas Pty Ltd – Online Pool Equipment Store\Warehouse

  • Bulleen

  • Website Online Support officer

    • Sep 2009 - Apr 2010
    • Bulleen

    · Web content editing for multiple online stores· Writing online product descriptions & purchase options· Search Engine Optimization for products & categories ie keywords· Receiving calls & assisting customers with phone & order enquiries· Updating of stock inventory & information· Product price research

• 

  REAL ESTATE MEDIA GROUP

  • South Melbourne, Victoria, Australia

  • Configuration and Technical Support Officer

    • Apr 2008 - Mar 2009
    • South Melbourne, Victoria, Australia

    - Web system support and program configuration - Reporting to the Product Manager and working closely with production, help-desk, client service, and - application development teams. - Server observation & maintenance - Internal database management & configuration Task system monitoring & support