Experience

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  New York Life Insurance Company

  • Grand Rapids, Michigan, United States

  • Agent

    • Oct 2021 - Present
    • Grand Rapids, Michigan, United States

    Agent licensed to sell insurance throughNew York Life Insurance Company

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  Self-employed

  • South East Michigan

  • Educator

    • Sep 2010 - Nov 2021
    • South East Michigan

    ● Always made time to lift the lowest students up, whatever their situation.● Liaised with parents to streamline student’s education.● Designed personalized curriculum using Google's suite of tools.● Built strong relationships with students to inspire passion for learning.

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  Superior Text LLC

  • Ypsilanti, Michigan, United States

  • Rebind Manager

    • Jan 2018 - Jul 2020
    • Ypsilanti, Michigan, United States

    ● Streamlined the communication with the production team to cut lead times and get the product to the customer faster without dropping quality. Named best department for communication, both with customers and within the department.● Employed active listening and observation to place employees in their best roles, set attainable goals to develop competency and skill in team.● Recruited and hired qualified candidates to fill open positions.● Organized and purchased quality materials at discounted prices.● Built new customer relations and developed customer relations to bring in returning customers.

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  Meijer

  • Ann Arbor, Michigan, United States

  • Customer Service Representative

    • Jul 2017 - Jan 2018
    • Ann Arbor, Michigan, United States

    ● De-escalated problematic customer concerns, maintaining calm, friendly demeanor.● Educated customers on special pricing opportunities and company offerings.● Cultivated impactful relationships with customers and created returning customers.● Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

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  University of Michigan

  • Ann Arbor, Michigan, United States

  • Groundskeeper

    • Jan 2017 - Jul 2017
    • Ann Arbor, Michigan, United States

    ● Removed debris and trash from surrounding areas and disposed of recyclable materials properly.● Cleared pathways of overgrowth, debris and snow to reduce hazards.● Kept outdoor spaces looking clean and inviting with regular removal of leaves, sticks and other debris.● Effective at clearing poison ivy, trimming, and pruning plants to promote growth.

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  Unshakable Kingdom Painting and Home Repair

  • Ypsilanti, Michigan, United States

  • Painter

    • Jan 2014 - Aug 2016
    • Ypsilanti, Michigan, United States

    ● Arrived punctually and opened operations for the day, working solo or on a team to complete projects.● Assisted upper management with daily operations to meet standards of service and quality.● Resolved customer complaints and reported issues to senior management.● Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.● Cleaned and smoothed all surfaces prior to painting.

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  Circle K

  • Ypsilanti, Michigan, United States

  • Customer Service Representative

    • Feb 2011 - Jan 2014
    • Ypsilanti, Michigan, United States

    ● By excellent customer service, became late shift supervisor.● Trained new hires.● Exceeded company productivity standards on a consistent basis.● Observed patron conduct and quickly granted assistance when necessary.● Assisted customers with completing fueling and managing pump issues.