Experience

• 

  germain APM

  • Toronto, Canada Area

  • Advanced Customer Support & DevOps Engineer

    • Jan 2020 - Feb 2023
    • Toronto, Canada Area

    Deployed, configured, and troubleshot the germainAPM Enterprise productManaged and troubleshot customers environments and Germain Cloud (AWS)Developed scripts and tools for team and customers in many languages for: - Data collection and transformation - Data migration - Log parsing for troubleshooting - Build automation - Automated Alert reaction - Report Generation - Task simplification - VM DeploymentCreated tools for managing customer environmentsReverse engineered obfuscated Java and Javascript codeDebugged colleagues code issues

• 

  Thales

  • France
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Continuous Integration and Tools Development Engineer

    • Jul 2016 - Jan 2020

    Managed engineering tools For Thales 1200+ users (DOORS, Jira, BitBucket, Artifactory)Managed host OSs and VMs for engineering toolsPlanned, scheduled, and performed upgrades to critical engineering toolsDeveloped JIRA: Workflows, screens, fields, groovy scriptsPlanned changes to and developed QoL toolsDeveloped scripts to optimise E2 processes and tasksWorked with management to aid in harmonious changes to the tool ecosystemTrained engineers on E2 ToolsProduced and maintained training documentationDeveloped new tools to optimise and modernise users' tasksActed as liaison with IS/IT to procure resources and resolve issues and conflicts quicklyTrained several large engineering teams in AgileCreated DSM (Digital Simulation Machine) Builder that saved testing teams thousands of manhours per month: - Uses custom XML config to generate all steps - Setup of Multiple hosts: - OS install (Windows and/or Linux) - OS config (hostname, multiple IPs & subnets, routing) - Software Install (Testing Software Suites + Prerequisites and Virtualbox) - Create Child VMs in Virtualbox - Setup of Child VMs on Hosts: - Create one or more VMs from one or more images - OS config - hostname, multiple IPs & subnets, routing - Orchestrate test systems co-ordination and sequencing for tests (very sensitive) - Collect and package logs and screenshots for analysis by testing teams in required formatDesigned and developed a remote execution tool where psexec cannot work within IS/IT teams restrictionsDesigned network structure of Jenkins and it’s slaves within IS/IT teams restrictionsCreated data parsers and formatters to make various test results fit SonarCube requirementsDeveloped advanced windows batch scripts used in code processing and automation

  • Project Supervisor

    • Mar 2016 - Dec 2016

    Managing the schedules and activities of 7 other technicians.Training the technicians on: The Thales specific environment they work in, the software they provide, the hardware they are replacing, the hardware they are providing, correct cloning of systems under multiple circumstances, troubleshooting issues that arise from cloning, how to troubleshoot difficult installations, building new Windows installations to Thales specifications, and general customer service skills.Also to directly correct mistakes of technicians or directly handle excessively difficult issues that arose during migration.

• 

  Self-employed

  • GTA

  • Programmer and IT Consultant

    • Jul 2014 - Jul 2016
    • GTA

    Designed, prototyped, developed, and deployed websitesPerformed SEO for websitesReverse engineered and updated websites and applicationsAnalysed ongoinn IT issues for clients and resolved them

• 

  blackjet inc

  • Toronto, Canada Area

  • Web Programmer

    • Sep 2013 - Dec 2013
    • Toronto, Canada Area

    Rapidly developed websites from designers specifications.Created JavaScript and Flash based animations for websites.Created secure client-server website components.Reverse engineered new clients existing websites to allow updates.Assisted in planning and execution of promotional events for clients.Created or alter vector images for web use.Updated website layout, imagery, and information.

• 

  Pathway Communications

  • Tier 2 Technical Support

    • 2009 - 2011

    Provided ISP SupportPerformed POTS Line TestingConfigured DSLAMsTroubleshot VLAN and other networking issuesTroubleshot Fiberoptic equipment remotelyManaged ISP customer accounts (technical side)