Experience

• 

  Delta Air Lines

  • San Francisco International Airport

  • Airline Agent

    • 2009 - Aug 2020
    • San Francisco International Airport

    Responsible for enhancing all aspects of each customer's travel experience by assisting customers getting from the front door to the terminal gate to onboard the aircraft, and ready for an on-time departure.

• 

  Various Non-Profit Organizations

  • Events Manager

    • 1995 - 2017

    Partial list: Event Manager, 2008-2011, Asian Women’s Shelter, San Francisco. Created concept and coordinated all aspects of producing an annual dance benefit for the non-profit organization.Event Co-Chair and Steering Committee, 2003-2006, Asian Women’s Shelter, SF. Coordinated and oversaw com...

• 

  Alaska Airlines

  • San Francisco International Airport

  • Airline Customer Service Agent

    • 2006 - 2009
    • San Francisco International Airport

    Assist airline customers with travel needs such as ticketing, checking-in passengers and baggage, answering inquiries, boarding, deplaning and dispatching flights in a fast-paced environment.

• 

  Asian Women's Shelter

  • San Francisco Bay Area

  • Board of Directors

    • 2002 - 2005
    • San Francisco Bay Area

    Served as Board of Directors member and as President of the Board. Supported the agency by participating in strategic planning for and fiscal oversight of the agency. Advancing the mission to eliminate domestic violence by promoting the social, economic and political self-determination of women.

• 

  Asian Neighborhood Design

  • San Francisco Bay Area

  • Executive Assistant and Project Advocate

    • 1995 - 2002
    • San Francisco Bay Area

    Assisted the Executive Director in maintaining the smooth and efficient flow of operations for a community development corporation with three sites and over 100 employees. Provided overall administrative support to the ED, CFO and Director of Program Services, including liaison for executive sta...

• 

  Nihonmachi Little Friends

  • San Francisco Bay Area

  • Board of Directors

    • 1993 - 1998
    • San Francisco Bay Area

    Board of Directors member for a community-based, Japanese, bilingual and multicultural childcare organization committed to providing quality and affordable childcare services. Programs foster children's self-esteem, cooperation and confidence. Developed diversity in funding sources.

• 

  Papyrus

  • Union St. and Chestnut St., San Francisco

  • Retail Business Owner

    • 1990 - 1995
    • Union St. and Chestnut St., San Francisco

    Owned, managed and operated two upscale retail stationery franchise stores. Daily operations included product buying, personnel hiring and training, customer service, store merchandising and displays, marketing and advertising, budgeting and financials.

• 

  Hewlett-Packard

  • Palo Alto, Mountain View

  • Programmer Analyst, Learning Products Development Engineer

    • 1979 - 1990
    • Palo Alto, Mountain View

    Developed and maintained internal HP software systems for records management, stock options, legal files and litigation tracking. Supervised programming and systems administration of software applications. Designed, developed and produced computer training products for HP's mini-computer sy...