Experience

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  Strive Higher

  • People Development Lead

    • Sep 2023 - Present

    Ensuring the operational success of the Strive Higher Academy and developing the academy offer. Working closely with product owners to develop learning products, designing the content, facilitating programmes. Overseeing the end to end quality control approach from needs analysis through to evaluation of impact.

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  UCL

  • United Kingdom
  • Research Services
  • 700 & Above Employee

  • Management Development Lead

    • Nov 2022 - Sep 2023

    Enhacing UCL's management capability by leading the ongoing development, roll out, promotion, evaluation, reporting and embedding of UCL’s flagship blended People Management Essentials Programme. Introduced and oversaw exceptional end to end quality control processes and recruited and developed a pool of internal facilitators. Programme feedback has been excellent.- 95% of learners recommend the blended programme. - One thousand managers enrolled in the programme within 5 months.- Improved management behaviours across a range of areas, unlcuding driving performance, talent development, early resolutation of issues. managing inclusively and monitoring wellbeing. - Provided a blueprint for the digitalisation of leadership development programmes.Co-chair of the OD Innovative Leads

  • Project Lead

    • May 2022 - Nov 2022

    May 2022-Nov 2022Project managing the successful development and launch of a pilot org-wide blended management development programme to build the capability of UCL’s management population of over 3,000 people managers across faculty, professional services and research. Significant senior stakeholder engagement, considerable collaboration across teams and development of a comprehensive promotional plan across a complex organization to deliver this Organisational Development strategic priority.

  • Talent Development Manager at the Office of the Vice-President (Advancement)

    • Apr 2021 - May 2022

    Supporting UCL’s philanthropic income and engagement targets by developing and delivering sector-leading innovative learning and development activity in partnership with Advancement senior stakeholders. Including talent and management development and performance management programmes to support colleagues to fulfil their full potential. Developed leadership capability through the launch and facilitation of action learning sets, the co-design and co-facilitation of management development workshops and coaching Scoped and introduced approach to embedding and evaluating learning initiatives for improved Partnering with Team Heads, developed and facilitated bespoke team effectiveness initiatives to drive high performance and engagement Maintenance and review of award-winning induction

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  Battersea Dogs & Cats Home

  • London

  • Learning and Development Advisor

    • May 2017 - Mar 2021
    • London

    Working with stakeholders as a credible partner that understands the business challenges faced and scopes, develops and implements appropriate learning interventions and solutions. Partnering with senior leadership, scoped, developed and implemented an organisation-wide digital Diversity and Inclusion initiative.Working with senior stakeholders and external experts, developed, implemented and embedded an organisation-wide project management framework, leading to improved cross-organisational project management across three sites.Led the development and delivery of the first sector-wide fundraising mentoring scheme which increased engagement, developed bigger picture thinking and grew the future talent pool. This led to being a finalist for CIPD’s People Management ‘Best Coaching and Mentoring Initiative 2018’. Converted training offer, including management development programme, to high-quality online format to respond to Covid 19.Led the scoping and development of a multi-site, multi-faceted ‘Get Connected!’ campaign resulting in increased engagement and cross-departmental collaboration.Introduced a performance consulting process and evaluation framework for more focussed interventions and better reporting on impact.

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  Caffѐ Nero

  • London

  • Training and Development Manager

    • Oct 2016 - May 2017
    • London

    Partnered with senior managers to design and deliver development solutions that enhanced leadership and management capability and performance. Supporting the Department Head in building a talent pipeline within the area manager population and at Head Office and promoting a climate of learning and continuous improvement.Initiated Learning Needs Analysis identifying development gaps at team and individual level to develop a Learning & Development Plan for Head Office.Co-design and co-facilitation of multi-faceted leadership programme for selected area managers.Provided leadership coaching and 360-degree feedback to middle and senior managers.

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  atrain Desenvolvimento Organizacional Ltda.

  • São Paulo Area, Brazil

  • Senior Consultant

    • May 2015 - Aug 2016
    • São Paulo Area, Brazil

    Design and facilitation of team alignment and effectiveness intiatives with leadership teams. Using a range of team dignostic tools to surface and resolve issues. Co-facilitator and co-assessor at Atrain's assessment and development centres.

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  Making Better Teams

  • Bogotá D.C. Area, Colombia

  • Director

    • Jun 2013 - Aug 2016
    • Bogotá D.C. Area, Colombia

    Helped local and international companies to improve their performance and employee engagement by developing their teams and leaders. Consulting with clients to design and deliver high quality and engaging facilitation and coaching solutions. Making Better Teams clients came to me for team building programmes and team and leadership coaching in order to improve:- team alignment - team culture- communication and collaboration within and across teams- cross functional teamwork- team processes such as group problem solving and decision making at meetings- conflict management within the teamThe improved team collaboration, improved alignment and information sharing, helping clients to achieve ambitious targets.Companies approached me to develop their managers through leadership coaching and training. To ensure that what we focussed on was 100% relevant and had lasting impact I tailored programmes to meet each company's specific needs at the time and used a range of team diagnostics to pinpoint alignment and and dynamics issues.My clients valued my skill, professionalism and the positive and lasting impact that my training and coaching had.Over 4 years I built relationships with senior managers at large and small organisations looking to develop exceptional cross-cultural managers and teams in Europe, Latin America and the Middle East. I worked with a variety of sectors such as the public and health sector, education management, professional services and leisure.

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  Juliet Lambe Training Solutions

  • Bogotá, Capital District, Colombia

  • Training Consultant

    • Apr 2007 - May 2013
    • Bogotá, Capital District, Colombia

    Working with local and international organisations in Europe, South America and the Middle East to identify learning needs and to design and deliver high quality training solutions leading to measurable performance improvements. Such as:Just in time training, performance coaching and teambuilding for international customer service team in Venezuela which let to improved performance, engagement and customer satisfaction.Learning Needs Analysis for Latin America identifying commercial, functional and people management skills gaps and recommending development options.Design of tailored experiential teambuilding and accompanying Train the Trainer course for Middle East's first indoor rock climbing centre.Design and Delivery of Customer Service Excellence programme for entire centre in Libya, leading to improved customer service satisfaction results.Delivery of Management Development courses across Latin America.Coaching clients, using a variety of tools including MBTI.

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  British Council

  • United Kingdom
  • Non-profit Organizations
  • 700 & Above Employee

  • Interim Customer Service Manager and Consultant

    • Dec 2011 - Apr 2012

    As Interim Customer Service Manager and consultant I led an important change project aimed at reviewing and improving the customer journey, developing the team, strengthening morale and recruiting new staff. Using a coaching management style, introduced a consultative, proactive and positive culture and motivated the team of 9, first to gain 3 points of Excellence on the Teaching Quality Standards audit and then to go on to gain top Mystery Shopping scores in the MENA region. Led launch of Call and introduction of transparent customer feedback system to improve service quality. Managed the introduction of Self Study centre as part of the refurbishment project and oversaw Services for International Education Management.Reviewed the Customer Service recruitment process, job descriptions and pay scales to enhance selection and engagement.Reduced registration waiting times per customer by 5 mins by encouraging collaborative working.

  • Lead Course Designer and Facilitator

    • Nov 2009 - Nov 2011

    Design and facilitation of Professional Development Centre people management, professional skills and service delivery workshops for companies and individuals.

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  Foreign and Commonwealth Office

  • Prague, Czechia

  • Regional Learning and Development Manager for Southern and Eastern Europe

    • Jan 2004 - Apr 2006
    • Prague, Czechia

    Appointed as part of a global initiative to lead change, develop management capability and develop a culture of continual improvement worldwide which led to the Foreign Office gaining Investors in People accreditation. Set up and resourced the Regioal Training Centre for Eastern and Southern Europe. Led and developed the team of two and established the RTC Prague as a leading training hub.Led change and raised managment standards across the region by developing local and UK-appointed managers of cross-cultural teasmf through the facilitation of an aligned and comprehensive management development portfolio. (The portfolio included workshops on management and leadership, coaching skills for managers, team dynamics, personal effectiveness, service delivery and presentation skills.)Advised senior management across 32 embassies on people managment best practice, continuous improvement and the Investors in People standard.Developed and facilitated bespoke development initiatives for Istanbul and Moscow embassies.As an internal IiP Reviewer provided ambassadors across the region with people managment recommendations. Launched IiP Regional Conference to develop a network of IiP champions to lead change.

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  British Council

  • Barcelona Area, Spain

  • English Teacher & Trainer

    • Sep 1999 - Jun 2002
    • Barcelona Area, Spain

    Designing specialised courses and teaching for special purposes. Delivering teacher training sessions and preparing students for Cambridge FCE and CAE exams, as well as IELTs preparation for entrance to British Universities.Teaching a wide range of levels for corporate, general and young learner customers.

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  British Council

  • Egypt

  • English Teacher

    • Sep 1996 - May 1998
    • Egypt

    Designing specialised courses and teaching for special purposes. Delivering teacher training sessions and preparing students for Cambridge FCE and CAE exams, as well as IELTs preparation for entrance to British Universities.Teaching a wide range of levels for corporate, general and young learner customers.

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  International House Cairo

  • Egypt

  • English Teacher

    • Jun 1995 - Dec 1995
    • Egypt

    Teaching a wide range of levels for corporate, general and young learner customers. Delivering teacher training sessions and preparing students for Cambridge FCE and CAE exams, as well as IELTs preparation for entrance to British Universities.

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  inlingua Berufsfachschule f. Fremdsprachenberufe

  • Augsburg Area, Germany

  • English Teacher

    • Sep 1992 - Aug 1994
    • Augsburg Area, Germany

    Teacher of English. Preparing future foreign language secretaries for qualifying exams. Business English to executives and staff at Hoechst and Siemens.