Experience

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  JJRConsulting LLC

  • Project Manager

    • Mar 2022 - Present

    • Work closely with client to develop the vision and strategy for Knowledge Center encompassing training, communication, relationship management and operational support functions. • Procure, configure and implement Learning Management System. • Oversee development and execution of training and communications strategies and plans. • Develop and implement support model, resourcing plan and workflows for Knowledge Center.

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  Center for Consumer Advocacy (CCA)

  • Plano, Texas, United States

  • Project Specialist

    • Dec 2019 - Apr 2020
    • Plano, Texas, United States

    * Develop work process flows with the objectives of optimizing resources and streamlining tracking. Collaborate and review with project stakeholders to gain buy in and approval. * Assemble project plan and tracking for high volume deliverable project using SmartSheets. * Identify, research and develop business plans for emerging financial services opportunities. Develop high level implementation plans.

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  Aperio Insights

  • Dallas/Fort Worth Area

  • Contract Senior Consultant

    • Nov 2012 - Mar 2013
    • Dallas/Fort Worth Area

    * Project managed research engagements involving customer segmentation, new product validation, design strategy and competitive assessments.

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  McNeil Consumer Healthcare

  • Fort Washington, PA

  • Information Management Manager

    • Aug 2005 - Dec 2007
    • Fort Washington, PA

    * IM Team Leader for ongoing support and management of $16MM services portfolio including brand.com web sites, Human Resources, non-SAP Supply Chain and Information Management systems.* Established IM service dashboard to ensure transparency to Total Cost of Ownership, Service Level Agreement performance, Service Request metrics and Software Licensing status. Resulted in better performance, cost savings of $2MM, and improved communication with customers.* Pfizer Integration Project Lead for McNeil’s non-SAP supply chain systems. $500M project delivered with quality on time and on budget. Project team received J&J’s Standard of Leadership Gold Award.* Established cross-J&J relationships to leverage website and HR systems strategies, process improvements, enhancements, and platforms resulting in savings of $50M.* Moved team (2 direct reports and 7 contractors) from application specific to functional roles to increase opportunities, strengthen customer alignment and ease transition to enterprise software.

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  Johnson & Johnson

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Business Relationship Manager

    • Jul 2003 - Aug 2005

    * Key contact for all North American Pharmaceutical Sector networking and computing infrastructure needs. Oversaw project portfolio, 2 data centers and support for 6,000 desktops. Collaborate with J&J outsourcing partners and Affiliate to understand requirements and ensure a high level of customer satisfaction.* Positioned Networking and Computing Services as a valued business partner. Developed and presented monthly service level metrics reports highlighting performance, detailing project status, addressing issues, and announcing upcoming changes. * Engaged in the development and reconciliation of the Operating Company’s NCS budget. Accountable for $20MM budget. Forecasted usage and project activity impacts on budget and recommend creative solutions for reducing spending. Reduced 2005 budget by $3MM through consolidation and process improvements.* Partnered with NCS and IBM to develop and deploy a streamlined, consistent process for computer security ticket handling across J&J North America. The new process eliminated non-value added steps and reduced resolution time by an average of 2 to 8 hours.* 2 employees and 5 contractors

  • Account Manager

    • Oct 2000 - Jul 2003

    * Partnered with Pharmaceutical clients in defining business requirements and recommending NCS infrastructure solutions. Interfaced with Information Management and Affiliate associates, NCS personnel, and outside vendors on activities related to product awareness, change management, design, implementation, and deployment. * Provided coordination and management of projects to develop and deliver Information Management products, services, and solutions to J&J Affiliate Companies.

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  Verizon

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Senior Marketing Manager

    • Feb 1999 - May 2000

    * Developed bundled service offerings to grow revenue per customer, expand unit penetration, and increase customer satisfaction. Average revenue per customer increased by 10% after market launch.* Developed and implemented national new product launch. Worked closely with national agency to develop product logos, TV ads, radio ads, print ads, direct mail pieces, cinema slides, Internet site, on-line advertising, and sales collateral. Product usage increased up to 60% in key markets, and sustaining promotion plan was developed based upon evaluation of test results.

  • Product Manager

    • Apr 1997 - Feb 1999

    * Team lead on national launch of National 411 directory assistance service. Lead cross-functional team through ideation, product development, implementation and delivery. Presented to Product Approval Committees to obtain support and funding for all product stages.* New product revenue projections exceeded by 10%, and project delivered on time and on budget.* Developed, coordinated, and managed budget activities for $150MM annual product group.

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  Krones AG

  • Greater Denver Area

  • Marketing Analyst

    • May 1996 - Apr 1997
    • Greater Denver Area

    * Formulated product development and strategy recommendations based upon primary and secondary market research results.* Designed and implemented end-user interviews to test new product concepts, distribution, positioning, and pricing.* Analyzed competitor information and offerings to develop competitor profiles and SWOT analyses.

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  ADC

  • Greater Minneapolis-St. Paul Area

  • Marketing Specialist

    • Jan 1995 - Dec 1995
    • Greater Minneapolis-St. Paul Area

    * Developed and executed marketing plan for mature and declining data networking product group.* Implemented pricing policies utilizing penetration and harvesting strategies. * Collaborated with Marketing Communications to develop direct mail pieces, product catalogs, sales collateral and tradeshow displays.