Bio
Credentials
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Amazon Web Services: Disaster Recovery
LinkedInMay, 2019- Apr, 2026
Experience
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United States
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Software Development
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700 & Above Employee
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Support Team Lead
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Jan 2023 - Present
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Senior Support Analyst
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Oct 2017 - Present
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Senior Product Specialist
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May 2016 - Present
Provide phone, email and Online support for Linoma Software customers (GoAnywhere, Surveyor/400, RPG Toolbox & Crypto Complete). Second level support for Crypto Complete. Manage open support cases. Test new versions of products when needed. Update internal knowledge database. Generate license keys when primary is unavailable.
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Product Specialist
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Apr 2007 - May 2016
Provide technical support to our customers for the software products that Linoma offers (Surveyor/400, Crypto Complete & GoAnywhere). Also provide assistance to developers in reviewing technical documents & beta testing software.
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Lotus Notes Specialist
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Dec 1999 - Mar 2007
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tech support
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Jan 1990 - Dec 1999
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City of Lincoln – Lincoln, Nebraska
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Lincoln, Nebraska Area
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PC Support Specialist
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1987 - 1990
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Lincoln, Nebraska Area
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IBP INC
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Dakota City, NE
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PC Support Specialist
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1984 - 1987
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Dakota City, NE
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Education
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1980 - 1984Briar Cliff University
BA, Business Administration, MIS minor -
1980 - 1984Briar Cliff University
Bachelor of Arts (B.A.), Business Administration / MIS -
2019 -Bellevue University
Master's degree, Information Technology
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