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Julie Rosenbaum is a seasoned IT professional with extensive experience in technical support, software development, and project management. She holds a Master's degree in Information Technology from Bellevue University and a Bachelor's degree in Business Administration from Briar Cliff University. With over 17 years of experience, Julie has worked for various companies, including Linoma Software, Fortra, and ConAgra Foods, where she has provided technical support, managed open cases, and tested new software versions. Her expertise includes IBM iSeries, SQL, and ERP systems. Julie is fluent in multiple languages, including English, and has strong skills in software development, testing, and technical support. She is currently based in Lincoln, Nebraska, and is available for professional opportunities.

Credentials

  • Amazon Web Services: Disaster Recovery
    LinkedIn
    May, 2019
    - Apr, 2026

Experience

    • United States
    • Software Development
    • 700 & Above Employee
    • Support Team Lead
      • Jan 2023 - Present

    • Senior Support Analyst
      • Oct 2017 - Present

    • Senior Product Specialist
      • May 2016 - Present

      Provide phone, email and Online support for Linoma Software customers (GoAnywhere, Surveyor/400, RPG Toolbox & Crypto Complete). Second level support for Crypto Complete. Manage open support cases. Test new versions of products when needed. Update internal knowledge database. Generate license keys when primary is unavailable.

    • Product Specialist
      • Apr 2007 - May 2016

      Provide technical support to our customers for the software products that Linoma offers (Surveyor/400, Crypto Complete & GoAnywhere). Also provide assistance to developers in reviewing technical documents & beta testing software.

    • Lotus Notes Specialist
      • Dec 1999 - Mar 2007

    • tech support
      • Jan 1990 - Dec 1999

    • PC Support Specialist
      • 1987 - 1990
      • Lincoln, Nebraska Area

  • IBP INC
    • Dakota City, NE
    • PC Support Specialist
      • 1984 - 1987
      • Dakota City, NE

Education

  • 1980 - 1984
    Briar Cliff University
    BA, Business Administration, MIS minor
  • 1980 - 1984
    Briar Cliff University
    Bachelor of Arts (B.A.), Business Administration / MIS
  • 2019 -
    Bellevue University
    Master's degree, Information Technology

Suggested Services

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Industry Focus. “Computer Software”

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