Experience

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  Collette

  • Tour Manager

    • Mar 2018 - Present

    Responsible for organizing, planning and conducting long distance travels for large groups. Manage tour finances and schedules. Create and maintain successful relationships with service providers, customers and stakeholders.

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  NAIT (Northern Alberta Institute of Technology)

  • Edmonton, Alberta, Canada

  • Instructor

    • Sep 2020 - May 2021
    • Edmonton, Alberta, Canada

    Remote learning co-instructor for Hospitality Management diploma program; utilized on-line testing platform (mobius) for student assessment.

• 

  Seattle Men's Chorus & Seattle Women's Chorus

  • Seattle, Washington, United States

  • Event Assistant (volunteer)

    • 2014 - 2018
    • Seattle, Washington, United States

    Assisted with planning and executing fundraising events for 50-500 guests; Performed financial controls for raffle sales; Set-up event displays; Assisted during event in the coordination of speakers and performers. This was a volunteer position.

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  Food Lifeline

  • Event Assistant (volunteer)

    • 2012 - 2015

    Worked with event team to plan multiple annual fundraising events. Organized facilities, decor, catering, entertainment, etc. Attended and hosted events to ensure guests have an exceptional experience; participated in auction item procurement and delivery.

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  Starbucks

  • Seattle

  • Consultant - MBA coursework

    • Dec 2013 - Mar 2014
    • Seattle

    Developed strategies to measure effectiveness and impact of customer service elements for the drive-thru business. Analyzed customer feedback to create recommendations for improving partner and customer satisfaction.

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  Lakeland College CANADA

  • Sherwood Park, Alberta

  • Trainer/Facilitator

    • Jul 1999 - Jul 2009
    • Sherwood Park, Alberta

    Developed and delivered training programs to individuals pursuing careers in hospitality, event planning, tour guiding, and hotel management. The main focus of learning was on Customer Service Excellence and the need to explore innovative service techniques.Coursework included: Hotel Information Systems, Hotel Skills, Revenue Management, Risk and Legal Issues.

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  Mayfield Inn & Suites; Sheraton Grande Hotel

  • Edmonton, Alberta, Canada

  • Revenue Manager

    • May 1997 - 1999
    • Edmonton, Alberta, Canada

    Established best rates for groups and individuals based on maximization of revenue. Created upgrade sales motivation tool. Managed Front Office team to provide exceptional service and resolve guest complaintsInstalled and rolled-out upgraded Hotel Information System for Front Office (Fidelio)

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  Holland America Line

  • on board

  • Guest Relations Manager

    • 1995 - 1997
    • on board

    Provided exceptional guest service; solved any problem presented by guests; trained in emergency resolution.

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  Rimrock Resort Hotel

  • Banff, Alberta

  • Front Office Supervisor/ Concierge

    • 1995 - 1997
    • Banff, Alberta

    Part of the opening team of this 4-star resort property. Assisted in development of Front Desk systems and provided exceptional customer service while promoting the facility and surroundings.

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  Royal Caribbean International

  • on board

  • Purser

    • 1991 - 1993
    • on board

    Balanced revenue outlets and guest folios; offered exceptional front desk service to guests.