Experience

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  Concierge TMS

  • Plymouth, Massachusetts, United States

  • TMS Technician

    • Oct 2021 - Present
    • Plymouth, Massachusetts, United States

    https://concierge-tms.com/https://linktr.ee/conciergetms?fbclid=PAAaaOBkVMTSGMUCrmxDk-8_ziMuGjPZ_57TVcA_e5n6eK0q8KIXeIBm6am-ITranscranial magnetic stimulation (TMS) is a non-invasive psychiatric treatment that does not require drugs and has little to no side effects. Since being approved by the FDA to treat major depressive disorder in 2008, TMS has quickly risen as an alternative treatment option for patients with treatment-resistant depression.

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  Procurri

  • Pembroke, Massachusetts, United States

  • Escalation Duty Manager

    • Jun 2020 - Oct 2021
    • Pembroke, Massachusetts, United States

    Facilitate effective communication and drive successful completion of support tickets with customer satisfaction issues. Field customer satisfaction escalations, understanding customer concerns and communicating effectively with internal and external clients while taking an active lead in deescalating. Collaborate with Engineering and Support team and coordinate with internal teams and vendors FedEx, UPS, and Flash who contribute to an improved customer experience. Serve as primary point of contact for the L1/L2 team for questions around process and procedures associated with case work. Coach and guide team members as required

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  PROCURRI (Boston)

  • Fall River, MA

  • 1st Shift Team Lead - Network Operations Center

    • Sep 2018 - Jun 2020
    • Fall River, MA

    - Responsible for managing day to day activities, scheduling, and managing of all case activity for the shift- Work directly with Queue Manager to ensure incoming Support Alerts are being managed and properly addressed- Provide guidance to Technical Support Team Members regarding details, special instructions and customer requirements within Sales Force CRM- Define and clearly state expectations and objectives with the team members . Ensure that all members understand the missions ahead- Cultivate a unique identity for the team, build a unified department- Evaluate results and provide feedback in a timely fashion- Provide scheduling opportunities for team members to attend regularly scheduled training sessions- Liaise with Service Delivery Team to help disseminate information regarding delivery infrastructure (FSL's, Sparing, Remote Hands, Backline Vendors, etc.)- Feedback issues with CRM platform and delivery infrastructure through appropriate channels to help drive improved performance in Case Management- Act as first escalation point of contact within Rockland Congruity Support infrastructure for technical and delivery related customer concerns- Attend required training sessions as assigned

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  Bissell BigGreen Commercial

  • 100 Armstrong Road - Plymouth, MA

  • Manage Support Staff - EDI Specialist

    • Jul 2015 - Sep 2018
    • 100 Armstrong Road - Plymouth, MA

    - Manage five support staff- Prioritize work flow and ensure all orders are processed accurately and in a timely manner - Liaison and point of contact for warehouse personnel and sales staff- Troubleshoot and resolve inventory, customer service and shipping issues- Responsible for Switchboard call flowTransition new and current Bissell Commercial vendors onto an integrated EDI platform- Identify specific vendor requirements based on industry standards- Complete testing, monitor data to ensure requirements are met- Troubleshoot errors and resolve in a timely manner- Maintain EDI map integrity- Monitor Vendor Scorecards and make adjustments as necessary

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  Bissell Commercial - previously Oreck Commercial Sales

  • Plymouth, MA

  • Telecommunications Manager

    • May 2005 - Sep 2018
    • Plymouth, MA

    - Manage phone system conversion- Implemented outside vendor contracts for office supplies- Upgrade T1 - which resulted in major cost reduction - Maintain and manage company cell phone plan

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  Bissell Commercial/previously Oreck Commercial Sales

  • Purchasing Manager/Logistics Coordinator

    • Jul 2011 - Jul 2015

    Purchasing Manager for Edmar Corporation/Oreck Commercial Sales- Work with outside vendors to establish pricing and coordinate drop shipment orders- Coordinate international product shipments to the warehouse- Manage international imports and exports with shippers, truckers, customs brokers and steamship lines- Maintain adequate inventory stock levels for standard and drop ship items- Implemented outside vendor contracts for office supplies

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  Fast-USA part of Oreck Commercial Sales

  • Sales/Account Management

    • Jun 2008 - Jul 2011

    • Responsible for all aspects related to the set-up of a new vacuum company• Establish new key commercial national accounts• Maintain key distributor relationships and promote new products• Key contact for existing and new business• Ensure that expenditures do not exceed budgeted resources, or budget parameters, and develop necessary programs for protection of the assets including commission programs, product price structure and product distribution

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  Oreck Commercial Sales

  • Human Resource Assistant

    • May 2005 - Jul 2008

    - Maintain employee attendance- Interview new hires with the President and terminate employees as necessary

  • Marketing Assistant

    • May 2005 - Jul 2008

    Work closely with the advertising agency to design and create magazine and newspaper adsMarketing liaison for trade showsCreate and manage print materials for the sales force

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  Kendall Healthcare

  • National Contract Supervisor

    • Jan 2003 - May 2005

    Group Contract Supervisor • Effectively managed seven Contract Administrators• Hired and terminated Contract Administrators• Created and presented training presentations• Implemented and maintained National GPO Contracts

  • Customer Accounts Analyst

    • Mar 1993 - Jan 2003

    Handled cash application and deduction reconciliation for Owens & Minor and Allegiance HealthcareMaintained daily contact with Kendall Distribution Centers, sales representatives and customer service to facilitate problem resolutionCross trained in the Credit Department functions

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  Polyken Technologies

  • Marketing Specialist

    • Mar 1989 - Jul 1993

    - Acted as a liaison between marketing, manufacturing, sales representatives and the customer base for the Automotive Business Unit.- Assisted product manager in maintaining on-time shipping schedules, forecasting raw materials and sales estimates on a month-to-month basis- Attended trade shows and sales meetings

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  Reebok International

  • Aerobic Category Coordinator

    • Jan 1986 - Jan 1989

    Supported Sales and marketing, worked trade shows.

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  J. Betro & Company

  • Administrative Assistant

    • Jan 1984 - Jan 1986

    Office support functions included directing all incoming phone calls, processing financial statements, distributing office supplies, assisting President with various administrative projects.