Experience

• 

  Grandtek S.a.s. (software)

  • Colombia
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Software Development

    • Sep 2023 - Oct 2024
    • Popayán

    Capture and analyze complex customer requirements to develop robust, scalable software solutions,
    ensuring alignment with both business goals and end-user needs.
    •Design and implement modular software architectures, leveraging modern development practices to
    improve maintainability and accelerate time-to-market.
    •Lead end-to-end software lifecycle activities, including unit testing, configuration management, and
    deployment, reducing post-release bugs.
    •Provide technical support and manage change control processes in high-demand environments,
    improving system stability and client satisfaction metrics.

• 

  Teleperformance

  • Call Center

    • Jan 2021 - May 2022
    • Popayán

    Answer incoming and outgoing calls, request relevant information to resolve customer issues, handle
    complaints, follow up on requests, among others.

  • Call Center

    • Jan 2021 - May 2022
    • Popayán

    Answer incoming and outgoing calls, request relevant information to resolve customer issues, handle
    complaints, follow up on requests, among others.