Okay, let’s tackle this. So Julia has a mix of skills, but customer service and teamwork are in demand. Location is Baltimore, MD, which is a mid-sized city. Industry demand for customer service reps is steady, but not extremely high. Considering her skills and location, I'd estimate her hourly rate to be around $25-$40. Since she has a broad skill set, I'll round down to $35. This is slightly below the national average for customer service reps in the US, but her leadership and research skills add value, so it's a reasonable estimate.