Experience

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  LMCU

  • Grand Rapids, Michigan, United States

  • Teller

    • Nov 2022 - Present
    • Grand Rapids, Michigan, United States

    While I made the decision to semi retire, I determined it was time to learn, So I entered the world of banking parttime and consider myself trained in the use of Symitar, Onbase, and Intranet. What I brought to this workplace, was a skilled customer service professional with cash and account management experience.

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  Grand Hotel

  • Mackinac Island, Michigan

  • Director of Group Tours

    • Apr 2001 - Dec 2021
    • Mackinac Island, Michigan

    Proudly represented America's Summer Place, Grand Hotel; a Historic Hotel located on Mackinac Island, Michigan. Consistently developing sales strategies for the group tour market; rate negotiation, contracting, catering sales, event planning, accounting, itinerary planning assistance to clients, and serves as a liaison to hotel management and support staff. Grow and maintain long term business relationships, proven excellence in customer service. Travel for related sales missions, trade shows, virtual meetings. Work with SalesForce, Sesame, HMS, Excel, Word, Teams and other platforms,

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  Days Inn & Suites of Traverse City

  • Traverse City, Michigan

  • Director of Sales

    • Feb 1997 - Apr 2001
    • Traverse City, Michigan

    Developed a marketing plan and sales strategy for this108 guest room, plus 55 suite hotel. Maintained, existing accounts and grew the group tour market; spearheaded corporate, FIT, and extended stay markets which resulted in training two additional sales staff to manage the volume of new business. Significantly increased revenue in all three markets. Experience in contract negotiations, front desk operations, reservations and rate yield, accounting, itinerary planning, maintained local step on guide services, direct sales, travel for related sales.

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  The Island House Hotel

  • Mackinac Island, Michigan

  • Director of Sales

    • Nov 1993 - Jul 1995
    • Mackinac Island, Michigan

    Created a sales strategy for this 100 room historic hotel, located on Mackinac Island that increased day visitor catering business, adult and student group tour lodging; small meetings market that resulted in a 35% increase in business in a 6 month period. Provided staff with guest service training as it related to front desk operations, supervised dock porters and bell staff, served as a liaison to the owner, front desk manager and support staff. Packaged island services in conjunction with overnight accommodations. Responsible for rate negotiations, contracting, accounting, event planning, resolved customer service issues. Community volunteer.

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  Circle Michigan, Inc.

  • Michigan

  • Travel Information Manager

    • Feb 1990 - Nov 1993
    • Michigan

    Provide travel information and itinerary planning assistance to professional tour planners and bus companies for145 statewide membership (Hotels, attractions, restaurants, convention and visitor bureaus, regional tourism associations, casino's, and transportation services). Coordinate and implement of all Circle Michigan's educational programs, board meetings, tradeshows, familiarization tours supporting member involvement that provided face to face direct sales opportunities. Travel related sales to generated qualified sales leads to membership. Worked directly with Travel Michigan in all promotions.

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  Park Place Hotel

  • Traverse City, Michigan

  • Director of Sales

    • Oct 1983 - Feb 1990
    • Traverse City, Michigan

    Hospitality start as a Front Desk Clerk for this 143 room historic hotel. Developed leadership skills and experience, trained in front desk operations and reservation systems. Promoted to Front Desk Manager after two years. One year later given full responsibility for the development of the group tour sales program to include rate negotiation, contracting, accounting while maintaining Front Desk operations. Travel related sales for year round new business. Spearheaded training local step on guides to offer a quality local itinerary planning service. Generated sales for Cherry County Playhouse and other local entertainment venues who were part of our lodging packages. After full property renovation and new ownership, rehired as Director of Sales. Responsible for a sales team of five to include association and corporate sales, catering sales, group tour sales, ticket sales for 700 seat theater in the round, membership sales for pool and fitness. Established rates for room, restaurant outlet menu's, banquet services, memberships. Responsible for all advertising and media negotiation and placement, community liaison for use of facility for fundraising and community involvement programs, customer service trainer and liaison to owners and support staff.

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  Traverse Oil Corporation

  • Traverse City, Michigan

  • Accounting

    • Jun 1975 - Jul 1978
    • Traverse City, Michigan

    Independent Oil and Gas Exploration Company operating in Michigan, Texas, Louisiana, Kansas and Wyoming. Trained by Seidman and Seidman staff in all related accounting practices of receivables, payables, preparing cash receipt and disbursement journals, maintaining individual well cost files and general ledger postings on a daily basis. Served as secondary receptionist when needed.