Experience

• 

  Doctors of BC

  • Canada
  • Hospitals and Health Care
  • 400 - 500 Employee

  • Clinical Coordinator

    • Jan 2021 - Present

    Provide services that support physicians and trainees in overcoming challenges that are affecting their health and well-being. Starting from the initial contact, and continuing for weeks or even years, assist clients who are faced with a range of issues including physical or mental illness, substance use, relationship difficulties, workplace stress or burnout, workplace relationships, regulatory complaints and more. Co-create and implement follow-up treatment plans with staff physicians to assist clients in achieving their goals and connect clients to appropriate community resources. Assist in managing relationships with external service providers.

  • Engagement Partner

    • Jun 2018 - Jan 2021

    Provide operational and strategic support and guidance to facility and community -based physicians and health authority partners to support the Facility Engagement Initiative and the General Practice Services Committee (GPSC). Served on a number of committees including the Budget Committee (co-chair), SEAT committee, Rural and Remote Physicians Committee. Selected Achievement:Provided budget reviews for Medical Staff Associations (MSAs) experiencing over-allocation of funds in 2018/19.

• 

  Saskatchewan Health Authority

  • Manager, Inpatient Mental Health

    • Apr 2016 - Jun 2018

    I led a team of 35 health professionals focused on supporting patients with complex acute and chronic mental health diagnoses. Additional responsibilities included supporting inpatient, acute/crisis, rehabilitation, and outpatient programs and services; financial assessment of overtime and sick leave to reduce costs; and monitoring program-staff attendance to support staff engagement in the workplace. Selected Achievements:• Day Program (mood disorder/anxiety and crisis) redesign, moving from a psycho-education approach to a skill-based biopsychosocial approach, with increased patient assessment and triage to further services; added Occupational Therapy and Social Work positions to nursing team to increase holistic assessment and patient support• Developed tools and resources to evaluate Inpatient Mental Health finances, identifying root causes of overtime and sick time and implementing strategies to improve the financial position of the inpatient program and improve program culture• Developed process to identify Inpatient Mental Health staff (200+) with high incidental sick leave use; work resulted in the reduction of sick leave use by 15% and a decrease in one area of premium costs (Consecutive Weekends) by 60%

  • Kaizen Specialist

    • Sep 2015 - Apr 2016

    Responsibility for building capacity for continuous improvement in the health region by coaching and teaching managers, physicians, clinicians and staff about Lean principles and tools and utilizing Lean tools to support process improvement initiatives. Focus on Medicine, Cardiac, and Emergency Departments. Successfully attained Lean Improvement Leader Training certification.

• 

  Island Health

  • Canada
  • Hospitals and Health Care
  • 700 & Above Employee

  • Team Leader Claims Management

    • Jun 2010 - Sep 2015

    • Led fifteen direct reports to provide claims and case management and ergonomic consultation to support ill and injured employees on WSBC (Worker's Compensation) and Long Term Disability (LTD) • Responsible for planning, organizing and directing operational and strategic planning using lean methodology and data analysis to reduce claims duration and improve supports and services to keep employees job attached. • Successfully attained Six Sigma Lean (green belt) certification• Led team to reduce WSBC (Worker's Compensation Board) short term disability (STD) duration from 77 days to 49 days within 3 years with a projected claims reduction of $1million annually. Awards: • 2014 BC Healthcare Award for Workplace Health Innovation – WSBC Duration Reduction Project • 2014 BC Healthcare Award of Merit for Workplace Health Innovation – Online Ergonomics Assessment Project

  • Ergonomic Consultant

    • Sep 2006 - Sep 2010

    • Provided ergonomic consultation, job coaching, education and completion of job demands analysis to support employees returning to work from injury/illness • Performed project work to limit LTD/WSBC claims and find creative ways to bring those employees back to work to reduce claims costs.• Assessment/preparation of Job Demands Analysis • Specialized VIHA department support with a focus on WSBC and LTD claim reduction • Chair of the Bariatric Task Force – 2006 to 2007

  • A/Team Leader, Integrated Health Services Team

    • Nov 2009 - Jun 2010

    • Four direct reports specializing in VIHA department support with a focus on WSBC and LTD claim reduction, ergonomic consultation, claims management support and project management • Responsible for planning, organizing and directing staff and strategic objectives of Disability Management team members involved in supporting ill and injured employees to remain connected to the workplace - focus is on employee abilities and engagement. • As an Ergonomic Consultant, provide ergonomic expertise and case management to support the Disability Management team with complex claim issues, complete assessment/preparation of Job Demands Analysis, conduct worksite visits and ergonomic assessments, provide lean design consultation and support for the OHS department to improve work practices and processes

  • Occupational Therapist

    • May 2004 - Apr 2010

    • Responsible for assessment of functional ability and functional capacity for patients in geriatric psychiatry, acute care, mental health and addictions and long term care. • Responsible for supervision of Rehabilitation Assistants and all aspects of care planning, assessment and discharge planning

  • MSIP/PEARS Advisor, PEARS Program

    • Sep 2004 - Oct 2006

    • Ergonomic and workstation assessment, job coaching, education of body mechanics, hands on patient handling teaching sessions, evaluation and recommendation of needs, PDA assessment and completion • Participation in the management, best practice research, implementation and coordination of prevention initiatives in compliance with WorkSafeBC regulations. These initiatives included the Slider Sheet Initiative (July/August 2006), Peer Champion Program (ongoing since 2005), School Initiative program, Patient Handling program

• 

  Rose Mapendo Foundation

  • Phoenix, Arizona Area

  • Student Internship

    • Mar 2015 - May 2015
    • Phoenix, Arizona Area

    As part of an internship project from March 16- May 1 2015, provided supports and services to the foundation including development of an electronic database, successfully obtained a number of high profile awards and speaking engagements

• 

  Kardel Consulting

  • Victoria, BC

  • Group Home Manager

    • 1997 - 2000
    • Victoria, BC

    • Provided full-care services for residents with disabilities • Responsible for overseeing activities, budgets and schedules for a 5 bed group home for people with severe cognitive and physical disabilities. Ensuring all residents were properly managed and cared for. • Implementation of programs and services for residents including dietary programs and activities of daily living • Responsible for 30 unionized staff. Management responsibilities included hiring, staff education and training, scheduling, payroll and staff supervision (team building, leading team meetings, conflict resolution, performance monitoring/evaluation and steps to progressive discipline)