Experience

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  Town of Duxbury, Massachusetts

  • Library Associate

    • Aug 2023 - May 2024

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  Massachusetts Department of Revenue

  • United States

  • State Government Employee - Child Support Enforcement Specialist

    • Sep 2023 - Dec 2023
    • United States

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  Alternatives to Violence Project

  • Education Administration Programs
  • 1 - 100 Employee

  • Volunteer Coordinator / Facilitator

    • Jan 2017 - Sep 2023

    Provides volunteer support as possible and as a facilitator in-training. In 2017, as a local national gathering conference assistant I used Microsoft Office Suite for data management. I also helped with outreach to invite public to public events at the conference. Assisted with promoting AVP at a Teacher Convention hosted at a local Boston convention center. When volunteering, I regularly engage in conflict management and resolution techniques, exercise discretion, rely on strong verbal and non-verbal communication, as well as resourcefulness. Commended for flexibility, empathy, and challenged by Dr. Bernard Lafayette to be part of the generation of change at 2017 National AVP Gathering hosted at Lasell College. Regular attendee of annual National Gathering conferences that take place Memorial Day weekend at various locations. Most recently attended the National Gathering in 2018 hosted at Earlham College in Indianapolis, Indiana. Intends to attend the 2022 AVP National Gathering. Hopeful to assist with social media and marketing by promoting AVP USA and MA on Facebook, Instagram, and LinkedIn if consensus should permit.

  • Peace Fellow

    • Sep 2021 - May 2022

    Youngest Peace Fellow of five selected individuals to serve AVP USA for the 2021-2022 cohort. Tasked with coming up with and implementing a legacy project with colleagues and presenting project and status to the President at the National Gathering hosted in the DC Metro area Memorial Day weekend 2022. Our legacy project is a national outreach campaign, which we hope we can expand to international outreach as well. To design and implement this outreach campaign, we had to design an image (designed by Jonathon), and draft a form to collect our responses as well as scripts for our promotional videos (outreach). Personally volunteered to be involved with Education Committee in addition to Peace Fellow cohort as an Assistant supporting Education Committee team with writing and editing the newest edition(s) of AVP manual(s). Tasked by Vice President to draft initial letter to conference committee chair to introduce the Peace Fellows team and project.

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  Kanner Music Instruction

  • Boston | Santa Barbara

  • Private Music Coach & Instructor

    • Jan 2012 - Sep 2023
    • Boston | Santa Barbara

    Coaches and instructs musicians on fundamental techniques, practice methods, and performance proficiency. Encourages and challenges students to think critically and to anticipate the unexpected. Engages in attention to detail, critical thinking, multitasking.

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  Commonwealth of Massachusetts

  • Greater Boston

  • State Government Employee - Job Service Representative I // Claims Adjudicator / Investigator

    • Apr 2023 - Jun 2023
    • Greater Boston

    One of eight-person cohort rehired by the Department of Unemployment Assistance for a short-term Program Integrity Department role when auxiliary staff and assistance due to agency need. Commended by Joshua Nussey as the most accurate and thorough on eight-person team. • Confirmed denial and assisted with fraud detection of Identity Verification (IDV) issues of potentially fraudulent accounts. • Analyzed, investigated, and researched data, collecting pertinent information related to fraud detection and investigations. (Laid off due to Grant limitations.)

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  Commonwealth of Massachusetts

  • Greater Boston

  • State Government Employee - Job Service Representative I // Claims Adjudicator / Investigator

    • Mar 2022 - Sep 2022
    • Greater Boston

    Role required progressively more complex responsibility and acquisition of particular skills and competencies to successfully navigate the role. Tasked with working on complex, two-party adjudication issues within two to three months of hire. Adjudication required screening forms, documents, and letters as well as performing regulatory and compliance related tasks. Interacted and communicated (orally and in writing) with, as well as investigated the customer, claimants, employers, and third parties. Performed thorough, detailed analysis and investigation of issues assigned. Formulated questionnaires sent to parties (claimants and employers) to discern eligibility of disputed unemployment claims, researched and applied information such as relevant federal and state employment laws and regulations including MGL Chapter 151A. Regularly established rapport and trust with clients while simultaneously engaging in professional, impartial dialogue; adhered to the required screening process. Safeguarded and protected PII; adhered to strict policies to maintain confidentiality. Used tactful problem-solving, interrogation methods, and conflict de-escalation techniques while interacting with all colleagues and clientele with empathy, integrity, and kindness. Commended by immediate supervisor (Karen Dunn) for being one of the top performers and almost self-sufficient, independent adjudicators on team; commended also for resourcefulness and analytical mindset, meticulous attention to detail, thorough questions, and insightful observations on ensuring impartial adjudication. Reassigned to projects as per agency need such as ERIP (Employer Resolution Identification Process); responsible for identifying correct employer account numbers in order to provide timely issue resolution and the Overpayment Waiver Project which consisted of identifying waiver eligibility for constituents under consideration for waivers. (One of many laid off 09/2022 Emergency Pandemic Funding depletion.)

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  French Memories - Bakery

  • Greater Boston

  • Customer Service Associate

    • Jul 2021 - Nov 2021
    • Greater Boston

    Seasoned Customer Service Associate for local family-owned bakery in rural community. Regularly engaged in a multitude of tasks ranging from providing exceptional, timely, and professional customer service, to producing and arranging aesthetically pleasing consumables including sandwiches and baked goods. Exercised discernment and judgment as well as integrity with all interactions both with staff and clientele. Promoted product both while working and in daily interactions outside of the workplace environment. Used tactful humor to diffuse potentially stressful situations and when necessary conflict resolution techniques to deescalate irritable and agitated customers. Handled monetary transactions with finesse and transparency.

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  United States Air Force

  • Hanscom AFB, Massachusetts, United States

  • Operations Management Support Assistant//Administrative Support Specialist, Government contractor

    • Jul 2020 - Jun 2021
    • Hanscom AFB, Massachusetts, United States

    Supported U.S. Air Force personnel in Operations Team (OPS Team) – Commander Support Staff (CSS) and Unit Control Center (UCC). Analyzed and managed multiple workflow emails (CSS and UCC); ensured established objectives; workflow proficiency and production standards were met. Received external Taskers from External workflow manager and as External/Internal Workflow Manager, transitioned them into internal Taskers for assignment and delegation to appropriate personnel. Routed and rerouted taskers to appropriate internal and external personnel. Assigned as a member of a benchmarking CSS team to develop, create, and implement a newly established SharePoint based tasker management system, and utilize the system to monitor program progress, track suspenses and deadlines, and increase productivity. Ensured contingency plans were discussed and implemented on a regular basis during software planned and unplanned offline events. Screened forms, documents, letters, and emails and ensured they were routed and rerouted, within and outside of the organization to designated personnel. Supported vendors and U.S. Air Force personnel. Tasked with complex schedule management, quality assurance reviews of classified and unclassified documents and presentations; records management, office automation and troubleshooting virtual communication platforms, supply and inventory management. Readily interacted and communicated with personnel from various levels within the government and company with strong oral and written communication as well as utilized conflict resolution and management techniques when necessary. Invited by Chief of Engineering to present on the topic of Conflict Management to a panel consisting of military and civilian personnel. Commended for analytical thinking, attention to detail, critical and creative thinking, strong leadership and organizational skills, effective, influential and persuasive communication skills, and improving information flow and input.

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  US Navy

  • Greater Boston Area

  • Human Resources Assistant // Administrative Support Specialist (GS-06 Equivalent)

    • Mar 2020 - Jul 2020
    • Greater Boston Area

    Developed professional workplace relationships with US Navy personnel from local, regional, and national offices and used various automated systems and databases. Exceeded expectations of clientele and military personnel by performing thorough quality assurance screening and reviews of classified and unclassified documents and presentations. Retained and safeguarded confidential information including PII; documented and recorded confidential information within various databases and application software. Provided professional, high-quality customer service through optimization of strong communication skills and perception management techniques. Commended for analytical thinking, attention to detail, critical thinking, integrity, personal responsibility and reliability, as well as strong communication and professional working skills across leadership hierarchy within the Navy recruitment office. Arranged and prepared key supporting documents, portfolios, and excel worksheets for US Navy recruiting activities and personnel; drafted and provided quality assurance reviews of various correspondence and welcome letters, documents, and forms, including those being submitted to the Commanding Officer (CO). Established rapport and garnered trust, confidence, and respect from recruiting leaders, both officer and enlisted; served as liaison between visitors and military personnel, assumed personal assistant responsibilities for direct report (Senior Chief DuChaine), and offered administrative support specialist services to officer and enlisted personnel who needed timely auxiliary assistance. Provided valuable input and assumed various ad hoc projects and tasks for personnel, senior officials and leadership; updated binders explaining processes, verification of PII; proofread, screened, analyzed content and structure of correspondence, memoranda, letters, and other similar documents. (Federal Government Contractor supporting NRD NE in the Greater Boston area.)

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  United States Attorneys'​ Offices

  • Department of Justice (DOJ): District of Massachusetts (Boston)

  • Access Control Assistant // Admin Support Specialist // Information Receptionist (GS-05 Equivalent)

    • Mar 2018 - Oct 2019
    • Department of Justice (DOJ): District of Massachusetts (Boston)

    Established and nurtured functional, professional working relationships with clientele, designated U.S. Marshals and Court Security Officer POCs, as well as senior and supervisory level personnel from investigative, law enforcement agencies. Astutely controlled and monitored access for office security and adherence to policies as POC for the U.S. Attorney’s Office. Enforced and educated others on clearance procedures and regulations. Commended for building trust and confidence with colleagues and clients, attention to detail, analytical thinking, retaining calm disposition and composure in uncomfortable, adverse situations, personal responsibility and reliability. Expedited check-in / check-out process by 50-75% by developing and deploying discreet communication code with law enforcement analysts and criminal investigators to facilitate communication and convey pertinent, often time sensitive, information. Enforced strict adherence to policies, procedures, and protocols required for maintaining office safety and security; this included but was not limited to thorough comprehension of visitor privileges (escorted / unescorted) and educating others on guidance from policies, procedures, and protocols that AUSAs, personnel, and visitors were required to uphold. Established rapport and garnered the respect and trust of Court Security Officers and Law Enforcement personnel; retained obscure details on their expectations and insider knowledge which fostered camaraderie between DOJ personnel and other individuals. Prepared guest rosters and ensured designated POCs and backups were informed and had accurate, detailed information. Exercised discernment and judgement to appropriately implement conflict management techniques to efficiently and effectively deescalate conflicts and diffuse situations that posed as office security risks. personnel when situations merited more trained approaches to resolve related issues. (Federal Government Contractor)

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  Miscellaneous

  • Greater Boston area

  • Various Short-Term and Contract Roles

    • May 2016 - Mar 2018
    • Greater Boston area

    Following graduation in 2016, various full-time, short-term and contract roles (ranging from 1 day to 5 months) at various sites have served as platforms for personal and vocational development. Each of these roles strengthened attention to detail and analytical skills, depended on strong verbal and non-verbal communication, and regularly required integration of problem-solving techniques. They also consisted of a variety of tasks, each requiring using automated systems and some of which required using mail processing devices.

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  Conflict Solutions Center / Alternatives to Violence Project (California - SB) / Small Claims Court

  • Santa Barbara, California Area

  • Special Projects Intern

    • Aug 2015 - May 2016
    • Santa Barbara, California Area

    Sample Press Release: http://www.cscsb.org/NewsNoteWinter2015.pdfMaintained professional, functional working relationships with volunteer and paid Alternative to Violence Projects co-facilitators and volunteer Santa Barbara Small Claims Court mediators supporting Conflict Solutions Center’s areas of restoring justice. Assured proper connections with staff for client and public information inquiries. Obtained Alternatives to Violence Project (California) certificate and used it to coach and teach youth, young adult, and adult community non-violent conflict management techniques in community workshops. Assisted with public relations tasks such as marketing Conflict Solutions Center and the services offered, writing press releases, and participating in Small Claims Court mediation. Served as Small Claims Court mediation observer, provided summary of scenario, assessed and analyzed the claims of plaintiffs and defendants for evidence, motives, and lack of consistency. Commended for transparency and empathy.

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  Santa Barbara Small Claims Court

  • Santa Barbra, CA

  • Mediator & Observer

    • Aug 2015 - May 2016
    • Santa Barbra, CA

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  Alternatives to Violence Project California

  • Santa Barbara, California Area

  • Certified AVP Volunteer Facilitator

    • Aug 2015 - May 2016
    • Santa Barbara, California Area

    Certified since 2016

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  Westmont College

  • United States
  • Higher Education
  • 700 & Above Employee

  • President/Founder of Linguaphile: The Language / Communication Club

    • Sep 2013 - May 2016

  • Orchestra Musician: Bassoonist

    • Aug 2012 - May 2015

    • Rotating principal bassoonist• Local and international tours (Summer 2015: International Tour to Italy)

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  Kanner Development / Terri Kanner Teaching

  • Greater

  • Kanner Development / Terri Kanner Teaching

    • Jul 2012 - Aug 2015
    • Greater

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  Self-Employed Tutor

  • Private Tutor

    • Jan 2012 - Jun 2012