Experience

• 

  OroSoft

  • India
  • Technology, Information and Internet
  • 100 - 200 Employee

  • Technical Support Engineer - Lead

    • Jun 2021 - Present

  • Technical Support Engineer

    • Apr 2019 - Jun 2021

• 

  eClinicalWorks

  • Ahmedabad, Gujarat, India

  • Technical Software Specialist

    • Feb 2016 - May 2018
    • Ahmedabad, Gujarat, India

    Understand data models of various clients with the company and maintain performance, security and integrity of the data.Understand the workflow of the products at eClinicalworks with its functionalities to optimize and create queries for clients based on requirements using SQL Server 2016Provide quick fixes to issues and bugs reported by client in the system. Logging the same in the tracker for future iterations. Maintain low level of bugs in the system.Provide product support and maintain high customer satisfaction level by resolving client queries with excellent debugging skills.Manage and maintain client relationships by attending periodic calls and log their feedback for further improvements.Work with cross-functional teams for third party integrations of the system.Learn other eClinicalWorks products and releases and help in their enhancements.

• 

  Infibeam.com

  • Ahmedabad, Gujarat, India

  • Delivery Project Executive

    • May 2015 - Feb 2016
    • Ahmedabad, Gujarat, India

    Understand and document client requirements by developing functional design documents.Develop websites based on these functional design documents using Web technologies like HTML, CSS and Javascript.Create data model for client’s database based on the features required for the website.Perform rigorous testing of the website based on test database on testing environment.Install and host websites for clients and provide post Go-Live support by resolving minor defects and feature improvements based on client feedback.Present features and demos of the website to clients to keep them updated with the developments.

• 

  Kaira Software Pvt. Ltd.

  • Ahmedabad, Gujarat, India

  • Software Intern

    • Dec 2014 - May 2015
    • Ahmedabad, Gujarat, India

    Develop mock UI designs based on functional designs and requirements.Implementing these designs using HTML5, CSS and javascript.Integrating functionality of biometric finger print machine with the project.