Experience

• 

  Royal Bank of Canada

  • Administrative Assistant

    • Aug 2013 - May 2014

    • Responsible for supporting the entire Credit Adjudication Centre as well as our Partners.• Responsible for tracking/directing records for all credit applications and supporting documents.• Use effective listening skills to under client concerns; ultimately clarifying and referring to the appropriate department for resolution.• Manages variety of credit application and supporting documents from all channels. • Investigates problem arose in the process and solve them by communicating with all parties involved.• Answers questions from our business partners and recommend improvements to process and procedures.

  • Accounts Service Agent

    • Mar 2001 - May 2014

    • Well versed in CASPER, OLMS, SRF, Sales Platform and other tools such as Right Fax, Image, etc.• Advancing various function - FCT Title Insurance deals, Construction deals, FCT Home-line deals, Refinance Mortgage deals, Lawyer Mortgage Residential deals.• Well versed in Posting and balancing GL.• Provide support to other departments as needed.• Coordinate with other department to resolve issues and concerns• Responsible for the funding and activation of mortgages; Involves the calculation of mortgage amounts, wiring of funds and activations on the OLMS, Casper, system as well as balancing of GL's in PeopleSoft.• Help colleagues in day to day responsibilities• Resolved client issues through investigation in a timely and efficient manner.• Provide support in Residential Mortgage Posting (activations) and wire approvals as volumes dictate.