Experience

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  Ryman Healthcare

  • Wellington, Wellington Region, New Zealand

  • Sales Advisor

    • Oct 2022 - Present
    • Wellington, Wellington Region, New Zealand

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  Delaware North

  • Sky Stadium, Wellington, New Zealand

  • Corporate Manager

    • Apr 2019 - Oct 2022
    • Sky Stadium, Wellington, New Zealand

    Opened in 2000, Sky (formerly Westpac) Stadium is the second-largest stadium in New Zealand by capacity, with 34,500 seats and 64 corporate boxes. In addition to hosting a wide range of sporting matches, the stadium also regularly hosts major international entertainment artists. Delaware North was appointed as the stadium’s hospitality partner in 2018 to provide hospitality services in concessions, corporate boxes and other premium areas. Sky Stadium (Wellington Regional Stadium Trust) has been named ‘Best Venue 2019’ at the NZEA New Zealand Event Awards

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  Event Hospitality & Entertainment Limited

  • Wellington & Wairarapa, New Zealand

  • Food and Beverage Sales Manager (6 month contract)

    • Aug 2018 - Feb 2019
    • Wellington & Wairarapa, New Zealand

    6 month contract position to Jan 2019. • Increased revenues in food and beverage outlets and conference spaces by managing sales and coordinating events. • Responded to phone, email and online enquiries, develop leads, up-sell events, book restaurant and event functions. • Communicate client specifications to outlet managers and chefs to promote proper implementation of client specifications.• Post all event charges, issue invoices and collect payments in a timely manner. • Compiled weekly and monthly revenue and sales reports. • Assisted in transition from Opera Sales and Catering software to implementation of iVvy online venue hire & event management software.

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  Inspirato

  • Hawaiian Islands

  • Destination Manager

    • Dec 2015 - Jul 2018
    • Hawaiian Islands

    I oversaw the standards of hospitality service and property management of our destination residences and teams throughout Hawaii.Launched in January 2011, Inspirato is a private club that provides its members exclusive access to a Signature Collection of luxury vacation homes, experiences and VIP offerings.

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  Panache Destination Management

  • Kamuela, HI

  • Account Manager

    • Oct 2013 - Jan 2016
    • Kamuela, HI

    Panache is a full-service DMC with an internal event design/décor company who operates state-wide with a headquarter office and warehouse on Maui and an office on Hawaii's Big Island. Panache specializes in creating distinctive cultural experiences that connect you to the spirit of Hawaii. In addition to the traditional activities available in Hawaii, they also provide invigorating adventure tours, culinary delights, wellness retreats and community outreach programs that focus on living green in Hawaii.

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  Blue Dragon

  • Kawaihae

  • Office Manager

    • Jul 2012 - Oct 2013
    • Kawaihae

    As Office Manager, I was responsible for:• The creation of ads and proper ad placement through strategic exposure. Deadlines for ad placement. Maintaining photo and graphic design files for printed ads. Maintaining Facebook, Twitter, Pinterest pages weekly (weekly specials & music line-up). Following restaurant review sites & update info/pictures as needed i.e., TripAdvisor, Yelp, Urban Spoon, OpenTable) responding to both positive and negative feedback posts. • Customer and Community Relationship Building: Maintain e-mail contact list and newsletter creation and mail outs. Responsible for expanding base of email contacts. • Catering & Special Events: Relationship building with wedding planners and destination management businesses through mail, media, phone and in-person. Schedules and coordinates special events and groups. Assist with “day of” managing during catered and Special Events. • Quickbooks accounts payable and general bookkeeping, human resources and personnel files, contract management, and record retention.

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  Kathy Clarke Meetings and Incentives

  • Hawaiian Islands

  • Program Manager

    • Nov 2011 - Feb 2013
    • Hawaiian Islands

    Corporate and Incentive Travel. Destination Management.• Manage and develop all program components from pre-event planning, communications, logistics, executing, budgeting, vendor selection and negotiations, and post-event analysis.• Venue selection, RFP process, and selection recommendations, negotiate contracts, budget and forecasting. • Manage all logistics relating to incentive and meeting programs (i.e. registration, attendee arrivals and departures, dining, transportation, and activities)• Build relationships with vendors, suppliers and key participants. Work collaboratively to develop program contracts and plans to include trip books, budgets, and online interactive content. • Retain and ensure proper handling and care of new and existing client accounts.

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  Anna Ranch Heritage Center

  • Kamuela, HI

  • Program Director

    • Feb 2011 - Jul 2012
    • Kamuela, HI

    Promote, grow and sustain the activities of the Anna Ranch Heritage Center including membership campaigns, the event facility, gift shop management, visitor services, educational programs, and historical home tours. • Responsible for all aspects of marketing and promotion of the historical center.• Increasing revenue through use of social media and traditional sales and marketing methods.• Design, layout and production of printed promotional materials including brochures, posters, signage and other visitor enhancements.

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  Lakeway Resort and Spa

  • Senior Catering Sales Manager

    • Oct 2009 - Nov 2010

    Responsible for promoting, planning and executing social events, mainly weddings.Identifying potential social markets in Lakeway, Austin, Houston and Dallas.

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  Hali'i Kai Resort - Centex Hospitality Group

  • Waikoloa, HI

  • General Manager

    • Oct 2006 - Nov 2008
    • Waikoloa, HI

    Halii Kai Resort - an oceanfront resort condo hotel on the Kohala Coast of the Big Island of Hawaii, voted #1 on Tripadvisor.com• Directed and managed pre-opening hotel operations and future planning. • Recruited, hired and trained all staff and management. • Created HOA policies and documents in liaison with legal department. • Responsible for annual business plan including budgets. • Implemented an aggressive marketing and advertising plan. Halii Kai is now under the new management of Castle Resorts and Hotels.

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  Four Seasons Resort Hualalai

  • Food and Beverage Manager

    • Mar 2005 - Oct 2006

    Successfully managed the opening of the new Lava Lounge contributing to menus, design, hiring, and training. MICROS property expert for entire resort (POS and computerized restaurant reservations system). Promoted to Catering Manager: Exceeded budgeted sales and profits in wedding and social catering areas.

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  The Hilo Yacht Club

  • General Manager

    • Mar 2002 - Mar 2004

    Responsible for managing and directing the overall operational and fiscal performance of the facility and all club activities including human resources, budgeting, catering, sales, marketing, menu development, personnel training, etc. Completely revised dining and banquet menus, wine lists, organized kitchen operations, increased volume by 18% in twelve months and decreased food and beverage cost by an average of 12% .

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  The Inn at Morro Bay

  • Morro Bay, CA

  • Director of Catering

    • Sep 2000 - Dec 2001
    • Morro Bay, CA

    Direct the catering sales efforts to ensure revenue maximization and profitability of banquet budget and room revenue goals for the sales department.

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  eLuxury (LVMH)

  • Customer Service Manager

    • Jul 1999 - Jul 2000

    Supervised daily customer service operations in call center. Developed Customer Service Training Manual and facilitated training programs and evaluations.

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  Shell Vacations LLC

  • Kauai, HI and San Francisco, CA

  • Marketing Manager

    • 1994 - 1999
    • Kauai, HI and San Francisco, CA

    • Hire, train, and supervise staff of 8-10 Concierge/Marketing Representatives. • Design and implement new promotional programs and on-site functions. • Coordinate production of promotional material and in-room advertising. • Development and execution of marketing training program for concierge staff. • Supervise daily operations of exclusive club lounge, with breakfast, bar service and fitness center. • Initiate and facilitate communication and teamwork mentality within each hotel property. • Assist Regional Director in monitoring and implementing marketing programs. • Hire, train and supervise dispatch staff and administrative assistants. • Promote resort through print advertising, telemarketing, direct marketing. • Document, maintain and report market research statistics. • Execute administrative, legal, accounting and human resource functions. • Awarded Employee of the Year 1998.

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  Kauai Marriott Resort and Beach Club

  • Concierge

    • 1995 - 1997

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  Mauna Lani Bay Hotel & Bungalows

  • Bungalow Manager

    • 1993 - 1995

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  Sheraton Kauai

  • Hotel Assistant Manager

    • 1990 - 1992

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  Regent of Auckland

  • Hotel Assistant Manager

    • 1985 - 1990