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Judith Portelance

Assistant Language Teacher at JET Programme Canada
Intro Book
Judith Portelance is a professional actor and customer service expert with 2 years of experience as an Assistant Language Teacher in Kobe, Japan, and 8 years of experience in customer service roles at Air Canada, utilizing her proficiency in English, French, German, and Japanese, and holding a Bachelor of Arts degree from McGill University.
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Location
Greater Montreal Metropolitan Area, CA
Languages
  • French Native or bilingual proficiency
  • German Native or bilingual proficiency
  • Japanese Elementary proficiency
  • English Native or bilingual proficiency
Skills
  • Theatre
  • Acting
  • Microsoft Office
  • Customer Service
  • Microsoft Word
  • Show all
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Bio

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Judith Portelance is a highly skilled and experienced individual with a strong background in the arts and customer service. She holds a Bachelor of Arts degree from McGill University, where she was an active member of the McGill Savoy Society and other extracurricular activities. Judith also holds a Qualifi Level 5 Certificate in Teaching English as a Foreign Language (TEFL) from THE TEFL ACADEMY. With extensive experience in customer service, Judith has worked for various companies, including Air Canada, where she held multiple roles, including Passenger Service Agent and Customer Service Representative. She has also worked as a Professional Actor, performing in numerous productions with companies such as Persephone Theatre and Montreal Shakespeare Theatre Company. Judith is fluent in French, German, English, and has elementary proficiency in Japanese. She is proficient in a range of software applications, including Microsoft Office, and has experience with design and production tools like Photoshop.

Experience

  • JET Programme Canada
    • Kobe, Hyogo, Japan
    • Assistant Language Teacher
      • Apr 2022 - Present
      • Kobe, Hyogo, Japan

  • Air Canada
    • Canada
    • Airlines and Aviation
    • 700 & Above Employee
    • CSSR - Call Centre YUL
      • Aug 2014 - Apr 2022

      Taking calls from customers around the world, around the clock and providing them with the best service and information possible in a timely and professional fashion.

    • Customer Service Representative
      • 2014 - Apr 2022

      Customer Sales and Service Representative for Air Canada, YUL Airport.May 2016 - PresentCustomer Service Instructor, Air Canada, Montreal Call CentreMay 2015 - January 2016Customer Sales and Service Representative, Air Canada, Montreal Call CentreAugust 2014 - May 2015, January 2016 - May 2016

  • Persephone Theatre
    • Professional Actor
      • Aug 2019 - Oct 2019

      "Blue Stockings" - by Jessica Swale.Role: Mrs. Welsh

  • Montreal Shakespeare Theatre Company
    • Montreal, Qc
    • Professional Actor
      • 2011 - 2016
      • Montreal, Qc

      Roles:- Titus Andronicus ------ Domitia/Roman Prostitute ------ MSTC, Aaron George- Macbeth ------ Weird Sister/Murderer ------ MSTC, Aaron George- Twelfth Night (2016 School Tour) ------ Viola ------ MSTC, Aaron George

  • We Are One Theatre
    • Montreal, Qc
    • Professional Actor
      • Jun 2014 - Aug 2014
      • Montreal, Qc

      Role:- Chamber Music ------ The Woman in Armour ------ Lizzie Chuprun

  • McGill Savoy Society
    • Montreal, Qc
    • Actor/Chorus/Publicity Director
      • Sep 2008 - Feb 2014
      • Montreal, Qc

      Role(s):- The Yeomen of the Guard ------ Alto/Kitchen Maid ------ Erin Grainger- The Pirates of Penzance ------ Alto/Promiscuous Maid ------ Jonathan Patterson- Ruddigore ------ Alto/Promiscuous Maid ------ Vanessa Breijer- The Mikado ------ Alto/Jealous Geisha ------ Cameron McLeodExecutive team:- Member at Large ------ Yeomen of the Guard (2008)- Member at Large ------ Pirates of Penzance (2009)- Publicity Director ------ Ruddigore (2011)Costume Designer:- The Lion in Winter (2011), directed by Matthew McKeown

  • Loewenport Productions
    • Montreal, Qc
    • Actor/Assistant Director
      • 2013 - 2014
      • Montreal, Qc

      Assistant Director: The Woman in Black, Mini-Main, Mainline Theatre, November 2013Costume Designer: The Woman in Black, Mini-Main, Mainline Theatre, November 2013Role(s):- The Woman in Black ------ The Woman in Black ------ Michael Loewen

  • Servisair
    • Pierre-Elliot Trudeau Airport, Montreal, Qc, Canada
    • Passenger Service Agent
      • Jun 2013 - Sep 2013
      • Pierre-Elliot Trudeau Airport, Montreal, Qc, Canada

      (Specifically trained for Air Transat)Greet passengers and provide them with information necessary to their travel. Check-in the customers. Bring customers in need of assistance (i.e. wheelchairs) to their gate. Also, open gate for aircraft arrivals and meet passengers in need of assistance, and board passengers on the aircrafts for departure. Additionally, rebook passengers or accommodate them in the case of a misconnection, or irregular operation.

  • Air Canada
    • Pierre-Elliot Trudeau Airport, Montreal, Qc, Canada
    • Passenger Service Agent
      • May 2011 - Sep 2011
      • Pierre-Elliot Trudeau Airport, Montreal, Qc, Canada

      Check-in, boarding and de-boarding of aircrafts, wheelchair assistance, bookings and flight changes, security and providing help and information to customers.

  • Air Canada
    • Pierre-Elliot Trudeau Airport, Montreal, Qc, Canada
    • Passenger Service Agent
      • Dec 2010 - Jan 2011
      • Pierre-Elliot Trudeau Airport, Montreal, Qc, Canada

      Check-in, boarding and de-boarding of aircrafts, wheelchair assistance, bookings and flight changes, security and providing help and information to customers.

  • Air Canada
    • Pierre-Elliot Trudeau Airport, Montreal, Qc, Canada
    • Passenger Service Agent
      • Jun 2010 - Sep 2010
      • Pierre-Elliot Trudeau Airport, Montreal, Qc, Canada

      Check-in, boarding and de-boarding of aircrafts, wheelchair assistance, bookings and flight changes, security and providing help and information to customers.

Education

  • 2008 - 2011
    McGill University
    Bachelor of Arts (B.A.), English Literature, East Asian Studies, Drama Studies
  • 2019 - 2020
    THE TEFL ACADEMY - Leading EFL Teacher Trainer Provider
    Qualifi Level 5 Certificate in Teaching English as a Foreign Language (TEFL), Teaching English as a Second or Foreign Language/ESL Language Instructor
  • 2006 - 2008
    Collège Jean-de-Brébeuf
    D.E.C., Arts et Lettres: Theatre, Lettres et Communications
  • 2011 - 2014
    Dawson College
    D.E.C., Professional Theatre

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