Bio
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Judith Achieng Oduor is a seasoned leader with 10+ years of experience in team management, customer service, and business development. She holds a Master of Science in Human Resource Management from the University of Nairobi and has worked with top banks in Kenya, including Gulf African Bank and Standard Chartered Bank.
Credentials
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Communicating with Emotional Intelligence
LinkedInAug, 2021- Apr, 2026 -
Creating Positive Conversations with Challenging Customers
LinkedInAug, 2021- Apr, 2026 -
Customer Service: Call Control Strategies
LinkedInAug, 2021- Apr, 2026 -
Customer Service: Knowledge Management
LinkedInAug, 2021- Apr, 2026 -
De-Escalating Intense Situations
LinkedInAug, 2021- Apr, 2026 -
Developing Your Emotional Intelligence
LinkedInAug, 2021- Apr, 2026 -
Find Your Passion: How Padma Lakshmi Found Hers
LinkedInAug, 2021- Apr, 2026 -
Guy Kawasaki on Turning Life Wisdom into Business Success
LinkedInAug, 2021- Apr, 2026 -
How to Be Promotable
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Influencing Others
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Interpersonal Communication
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Performing under Pressure
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Presenting to Senior Executives
LinkedInAug, 2021- Apr, 2026 -
Social Success at Work
LinkedInAug, 2021- Apr, 2026 -
Body Language for Authentic Leadership
LinkedInJul, 2021- Apr, 2026 -
Building Resilience as a Leader
LinkedInJul, 2021- Apr, 2026 -
Career Advice from Some of the Biggest Names in Business
LinkedInJul, 2021- Apr, 2026 -
Creating a Positive Customer Experience
LinkedInJul, 2021- Apr, 2026 -
Customer Service Foundations
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Customer Service: Problem Solving and Troubleshooting
LinkedInJul, 2021- Apr, 2026 -
Developing a Service Mindset
LinkedInJul, 2021- Apr, 2026 -
How to Be Both Assertive and Likable
LinkedInJul, 2021- Apr, 2026 -
Leadership Strategies for Women
LinkedInJul, 2021- Apr, 2026 -
Leading Yourself (2017)
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Learning Personal Branding
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Persuading Others
LinkedInJul, 2021- Apr, 2026 -
Salesforce Essential Training
LinkedInJul, 2021- Apr, 2026 -
Becoming a Thought Leader
LinkedInJun, 2021- Apr, 2026 -
Diversity, Inclusion, and Belonging
LinkedInMay, 2021- Apr, 2026 -
Make the Move from Individual Contributor to Manager
LinkedInMay, 2021- Apr, 2026
Experience
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Gulf African Bank
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Nairobi, Kenya
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Customer Relations Manager
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Jan 2020 - Present
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Nairobi, Kenya
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Gulf African Bank Ltd
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NAIROBI
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Customer Service Representative
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Feb 2014 - Present
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NAIROBI
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New Business Officer
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Banking
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700 & Above Employee
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Internship as a clearing officer
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Mar 2010 - Jun 2010
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intern
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Mar 2010 - Jun 2010
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Information Technology
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Apr 2007 - Jun 2008
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Education
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2015 - 2017University of Nairobi
Master of Science in Human Resource Management, Human Resources Management/Personnel Administration, General -
2008 - 2012University of Nairobi
Bachelor of Arts (BA), Double Major in Communications and Sociology -
2008 - 2012University of Nairobi
Bachelors of arts, course -
2010 - 2011Kenya Institute of Management
Certificate in Business Management -
2010 - 2011Kenya Institute of Management
Certificate, Business Management -
Cheonggang Academy
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Kisumu Girls High School
B [B Plain
Suggested Services
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Industry Focus. “Banking”
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