Experience

• 

  EziPay Ghana

  • Ghana

  • Customer Success Engineer

    • Mar 2021 - Jun 2023
    • Ghana

    Product Testing, End-User support.

• 

  Nsano

  • Accra, North Legon

  • Assistant Network Administrator

    • Mar 2017 - Feb 2021
    • Accra, North Legon

    • Rewrote and updated group policy with new domain move and domain level raise.• Monitored stability of the network and wireless services to deliver comprehensivestability.• Installed, configured, and supported local area network (LAN), wide area network(WAN) and Internet system.• Performed system maintenance and upgrades, including patches, service packs,hotfixes and new security configurations.• Installed and upgraded internal and third-party software.• Managed all software and hardware issues for end-users.• Moving private folders to new in-house storage servers, including off-site secondary locations• Logging, Monitoring, Backup and Recoveries.• Third-Party Integration Support.• Automation.• Troubleshooting with Software Engineers.Tools: Linux, ELK stack, NGINX, HAproxy, MYSQL/MongoDB/MariaDB/PostgreSQL/, Redis, RabbitMQ, Grafana, Tuleap, Jenkins/Gitlab CI/CD, Sonarqube, Microsoft AD, Zentyal AD, Bare Metal Hypervisor Esxi

• 

  Electricity Company of Ghana Limited

  • Tema Metropolis, Greater Accra, Ghana

  • Information Technology Support Assistant

    • Jul 2016 - Jan 2017
    • Tema Metropolis, Greater Accra, Ghana

    • Responsible for updating the inventory for all hospital-owned devices managed by the IT unit• Troubleshooting computer issues faced by staff • Device procurement and Maintenance • Network setup and troubleshooting.• Re-configuring customers prepaid cards. • Assisted in setting up new vendors on and off site.• supporting existing vendors with computer hardware and network issues.

• 

  Tema General Hospital

  • Tema Metropolis, Greater Accra, Ghana

  • Information Technology Technical Support

    • Mar 2014 - Sep 2014
    • Tema Metropolis, Greater Accra, Ghana

    • Responsible for updating the inventory for all hospital-owned devices managed by the IT unit• Troubleshooting computer issues faced by staff • Device procurement and Maintenance • Network setup and troubleshooting.