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Experience

    • Senior Customer Service Representative
      • Apr 2017 - Mar 2022
      • TPM Bukit Jalil

      - Report under ICANN accredited domain registrar - Web Commerce Communication Limited [WebNIC] as customer support- Main role on providing consultation to clients related to domain name (both gTLD and ccTLD), registration and renewal term, along with the transfer policy. - Collect feedbacks; raise, and test new feature for Change Request with internal software and home portal before deploy to production environment (including both front end and API command related features).- PIC for ICANN Domain Abuse Audit 2021, and passed all audit tests. - PIC for writing and blasting monthly newsletter for upcoming changes and news

    • Farm Technician
      • Nov 2015 - Oct 2016
      • Kuala Lumpur, Malaysia

      - Routine visit on contract farms for broiler growth performance - Documentation support between office and farm, such as Delivery order, tax invoices- Serve as the bridge of communication between management and farm

    • Temporary Teacher
      • Jan 2010 - Jun 2010

    • Promoter
      • 2008 - 2010

Education

  • 2011 - 2015
    Universiti Malaysia Kelantan
    Bachelor of Applied Science (B.A.Sc.), Animal/Livestock Husbandry and Production

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Industry Focus. “Information Technology & Services”

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