Experience

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  TrustFlight

  • Vancouver, British Columbia, Canada

  • Fleet Technical Services Engineer - Narrow Body Lead

    • Apr 2023 - Present
    • Vancouver, British Columbia, Canada

    Narrow Body Lead to support CAM, deputy CAM through specific Technical Services Engineer tasks and activities to ensure Continuing Airworthiness of aircraft and their components and to the requirements of the customer (Boeing 737 operators) specific interface procedure manuals.•Assessing and processing relevant AD for relevant fleets while providing technical support during AD planning accomplishment and reporting back phases and where applicable accomplishing engineering investigations as necessary.•Processing technical documentation (NPRM, AMOC, STC, EO, SB, SIL) for nominated fleets in support of product development and technical reliability. Proposing recommendations for approval considering costs, operation, benefits, and other constraints. Ensuring the required technical documentation action can be planned and performed as agreed. Providing Technical Support during technical documentation planning, accomplishment, and reporting back phases.•Producing documentation for task accomplishment, providing technical support to maintenance engineers/planning/technical records as requested.•Carrying out engineering investigations on aircraft system or component defects, in particular, to defects of a repetitive nature that contribute to Technical Delays. Attending technical delay and reliability meetings with an initial investigation summary and proposed actions.•Supporting aircraft onboarding and Entry Into Service to the fleet by reviewing ICAs.•Developing and implementing the Maintenance program effectiveness analysis process to raise requests for changes to the MPD as a result of reliability improvements and recommendations.•As the team lead, proposing Projects to support overall department objectives and process improvements.

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  De Havilland Aircraft of Canada Limited

  • Canada

  • Aircraft Maintenance Program Analyst

    • Oct 2019 - Apr 2023
    • Canada

    Dash8 Classics Project Lead and support for the Local Operator Maintenance Programs projectsDash8 All Series ATA52 Doors and ATA32 Landing Gear Focal to:• Maintain and develop new scheduled maintenance program requirements by applying MSG-3 principles, justify maintenances tasks and intervals in-service maintenance• Prepare and present technical presentations (related to MSG-3 analyses and technical presentations pertaining scheduled maintenance) to support and participate at the ISC in support for the continuous improvement and development of aircraft scheduled maintenance requirements activities• Support internal and external customer requests for deliverables such as analyses, impacts, airworthiness documents, programs proposals and any inquiries concerning the maintenance program• Collaborate with Suppliers to conduct sampling programs to support the evolution of the Dash 8 MRB Task intervals for the Dash 8-400Water Bomber (CL-415 and DHC-515) Structures Maintenance Program support to:• Develop the Maintenance Program following the standard as per Transport Canada requirements, analyzing engineering drawings, evaluating environmental and accidental damage, corrosion rating charts and various design improvements impacting the aircraftTwin Otter (DHC-6) Zonal Maintenance Program support to:• Improve the Zonal Maintenance Program to achieve cost reductions in the performance of the a/c maintenanceAll the above while working in collaboration with DeHavilland Engineering and vendors to establish effective maintenance requirements and intervals.Other duties include:• Assisting in Alternative Means of Compliance (AMOC) requests from Operators by analyzing Airworthiness Directives and Maintenance Tasks to submit recommendations to Airworthiness teams and FAA• Conducting impact analyses from design changes driven by Product Change Requests, Service Bulletins, Airworthiness Directives or Modsums - against the aircraft maintenance program.

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  BOMBARDIER

  • Toronto, Canada Area

  • Quality Coordinator

    • Apr 2019 - Jul 2019
    • Toronto, Canada Area

    Facilitating communication between Bombardier and suppliers through the coordination of Memos whenever a process needed improving or a new requirement needed to be fulfilled.• Standardized the Daily Morning Meetings in order to fulfill the scorecards and KPIs; created the template for the action registry to continuously hold stakeholders accountable;• Managed to influence various teams after standardizing the reports; compiling, analyzing data and building the Governance Packs for the Upper Management Weekly and/or Monthly Reviews; ensuring the information (numbers, graphs and content) shown in the ATS, BAES Improvement Plan, Top 3 Quality Issues and BSC Metrics is consistently and accordingly updated by every stakeholder;• Created Workflows Process Maps to support on-boarding processes and workshops throughout different teams in order to better align and obtain results;• Initiated the Staff Meeting Layout Meeting to improve the team spirit.

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  BOMBARDIER

  • Canada
  • Aviation and Aerospace Component Manufacturing
  • 700 & Above Employee

  • Logistics Agent

    • May 2017 - Jun 2018

    Providing daily KPIs regarding both Change Management and non-conformities to be able to improve process and requirements for suppliers; Coordinate with various groups to ensure actions by each stakeholder.• Developed the database for the change management system to allow the logistics team to meet the weekly target expected by Production to deliver and/or reforecast dates for the parts promptly.• Provided visibility to various parties and tracked Action Registry for Change Management and non-conformities, escalating issues, by reporting proactively and daily through dashboards;• Communicated shortages and non-harmonized parts impacting the change management to Production requirements through various technical reports and four blockers on a weekly basis, analyzing the root cause of the possible delays;• Mapped and assisted in initiating the process to create in SAP the new parts required in the changes implemented to the baseline design for the buyers to place orders according to the production requirements and scheduling; developed database and created dashboard to analyze daily KPIs at every stakeholder in the Logistics Team

  • Methods Analyst

    • Jul 2016 - Apr 2017

    Outstanding work focal for all Test Readiness Reviews. Participate in multifunctional readiness meetings to provide the information and highlight roadblocks; work with suppliers to communicate requirements to support program Function Test Procedures schedules. Complete and forward all outstanding work Governance/Report to Production and upper management.• Created the process to harmonize the systems installation completion visibility;• Managed the Fairings Supplier Outstanding Work, providing information on the completion of work at Final Line Assembly by harmonizing ECDs and access between suppliers and involved parties;• Identified disconnects, escalated issues, and communicated progress of the supplier`s outstanding work by evaluating impact, reporting to the Daily Morning Meetings and escalating issues as required;• Defined an outstanding work Tracking system and database for the scope of work of the Fairings Supplier to improve the visibility over their work and progression, also to identify gaps between supplier and Bombardier's end so the turn-around response meets expectations• Supported the improvement of the outstanding work Governance System; created new templates and burndown graphs for upper management analysis• Managed the On Boarding process, respected deadlines and implemented communication skills as the focal for all new contractors; Led the employee bay tours and health and safety.

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  Dempsey Corporation - Global Distribution

  • Toronto, Canada Area

  • Bilingual Customer Service Representative

    • Aug 2015 - Jun 2016
    • Toronto, Canada Area

    ● Followed the order process as per ISO 9001:2008 procedures● Filed customer emails and calls following up on customer requests● Processed purchase orders for the distribution and brokerage type business and enterorders in system and confirm to customer within 24 hours of order received● Updated customer daily of product stock and ODDs in order to build a strong supplier-customer relationships● Forwarded work orders to warehouse ensuring order is delivered to customer on confirmeddelivery date or inform customer of delay.● Maintained customer their item master files promptly and accurately● Ensured that customer related paperwork in an organized manner● Initiated special projects as: creating the SOP and a document management system,calculating the workload by analyzing tasks and implementing a job mapping by department in order to improve the productivity, speeding up the reports system of open orders to better tracking customers inquiries

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  Aon

  • Toronto, Canada Area

  • Bilingual Customer Service Representative

    • Oct 2013 - Jan 2015
    • Toronto, Canada Area

    ● Supported pension services and healthcare benefits working as a bilingual Customer Service for Air Canada and General Motors by using several programs in order to access customers’ accounts and to get their issues/inquiries solved.● Assisted customers resolving problems and requests resulting in long-term relationships and referrals to additional customers, guaranteeing excellent service and avoiding delays or escalations with the client.● Updated and retrieved pension issues; also, followed up with customer during retirement processes by documenting and tracking.● Analyzed pension parameters during calls in order to resolve customers’ inquiries in regards to calculation results and data used within their accounts; consistently transmitted results by organizing and prioritizing information.● Reported customers’ issues and transferring to process team therefore they can be figured by determining solutions to fulfil customer experience and expectations within a desired timeframe, also making sure the information is well provided.● Reviewed banking information when pension payments are set up and team worked to ensure quality service and avoid delays in delivery.

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  Aerosolutions

  • Bogotá D.C. Area, Colombia

  • Technology and Development Engineer

    • Sep 2010 - Mar 2011
    • Bogotá D.C. Area, Colombia

    ● Managed engineering orders to report planning and manufacturing.● Performed statistical studies, analysis report and analysis data as required by the client● Aligned, developed, and maintained current manufacturing methods to paperless system through the use of web-based databases and the ability to produce bar charts for shop floorpresentation● Conducted Problem Analysis, root cause analysis and failure analysis and propose solutions to improve the product quality performance● Analyzed engineering documents and provided technical assistance. Maintained data entry, clerical support and update reports.● Prepared stress reports and formal compliance documents to fulfill the certification requirements

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  Aerosolutions

  • Bogotá D.C. Area, Colombia

  • Manufacturing Assistant

    • Jul 2009 - Sep 2009
    • Bogotá D.C. Area, Colombia

    ● Hovercrafts manufacture using composite materials such as carbon fibre and fiberglass.● Organized material storage by assigning part numbers and assisted in manufacturing process.● Liaised between Central Planning & Engineering to ensure integrity of Manufacturing Bill of Material (MBOM).

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  Criquet Aviation

  • Bogotá D.C. Area, Colombia

  • Designer Engineer - Intern

    • Apr 2008 - Jun 2008
    • Bogotá D.C. Area, Colombia

    ● Designed Criquet Storch Illustrated Parts Manual, an ultra-light airplane manufactured by Criquet Aviation by using Solid Edge 20.● Conducted storage and part number designation of Criquet Storch jigs in a depot environment.