Experience

• 

  The Home Depot

  • Asset Protection

    • Sep 2016 - Jun 2017

    Pulling video footage forOur company investigators.Pulling data reports.Fulfilling law enforcement request to assist with their investigation.

  • Asset Protection

    • 2016 - Jun 2017

    Administrative/coordinator. Helping with external and internal investigation. Data entry, communication with law enforcement and managers in the field. Answering phones , watch CCTV footage for investigation, providing information to LAw enforcement and associates.

  • Human Resource Representative

    • Mar 2015 - 2017

    Processing termination, promotions, leave of absence, pay increase, payments, time punches corrections and performance reviews.

  • Retail Staffing Coordinator

    • Aug 2012 - 2017

    - Retail Staffing CoordinatorSupport the hourly associate hiring process for The Home Depot's retail stores. Conduct phone screens, schedule candidate assessments and distribute application and interview materials to field leaders.• Actively engage and pre-screen/qualify candidates during initial phone screen to identify experience relevance, cultural fit and strong customer service skills in accordance to anchors in the applicable Structured Interview Guide (SIG).• Timely coordination of candidate interviews with the appropriate leaders in the field for single store, multi-store or mass hiring events.• Assisted field leaders with receipt and troubleshooting of candidate job applications and assessment materials.• Serve as a primary point of contact for new HD Coordinators and contingent workforce for training and onboarding.• Process large volume administrative transactions. Key Accomplishment: Consistent high standards of performance (98.6% QA, 98.1% Adherence,:26 ACW, 5:14 ACD) resulted in being selected as Training Quality Ambassador to aide in the onboarding and assimilation of contingent workforce in addition to new HD Coordinators.

• 

  Taqueria Jalisco

  • Assitant Manager

    • Jun 2010 - Aug 2012

    - Assistant Manager Managed daily restaurant operations; included but not limited to leadership of a service/cook staff of 15, managed all shift scheduling, payroll functions, etc.• Recruited, interviewed and hired quality staff to work in a restaurant environment; served as the primary trainer with onboarding and assimilation to the restaurant. • Led team training on new menu items; provided guidance on how to effectively promote new menu items.• Maintained excellent customer service through the emphasis that “the customer comes first” in all employee meetings and huddles.• Ensured provision of service relative to order accuracy and time management.• Oversee inventory control, ordering, food sanitation and quality control of food products.• Ensured smooth coordination between the back- end and front-end activities.• Responsible for marketing campaigns to sustain current and increase customer base.Key Accomplishment: Timely review of financials (sales vs. inventory levels) was able to identify shrinkage through the excessive use of inventory during meal and beverage preparation which resulted in awareness with staff on negative impact on business and the retraining of cook and bar staff on proper measurements.

• 

  Advance Valley Eye

  • Davis, CA

  • Patient Representative

    • Feb 2011 - Jun 2011
    • Davis, CA

    • Greeted and assisted patients.• Maintained scheduling for the entire practice; placed daily outbound calls for appointment confirmations and cancelations. • Verified patient insurance eligibility and coverage and collected co-payments.• Entered and maintained all information related to patient calls, account activity and payment details into computerized system accurately.• Efficiently maintained confidentiality of patient-related data.• Timely and accurate preparation of new patient charts.• Proactively audited medical records on a daily basis for proper coding to prevent billing discrepancies. • Initiated collection calls to patients for outstanding balances; collected and posted payments and recorded receipts.

• 

  Pacific Ace Harddware

  • Head Cashier

    • Dec 2009 - Feb 2011

    - Cashier / Sales Associate• Assisted customers with product inquiries and selection; effectively made suggestions to customers which had a direct impact on positive department and store sales.• Investigated and resolved customer complaints.• Processed point of sale transactions.• Performed daily departmental maintenance tasks.• Assisted in various departments with the preparation for upcoming sales events, product merchandising with signage, and building of displays. Key Accomplishment: High standards of customer service through customer engagement and product knowledge resulted in returning customers that specifically sought me out for customer service.