Experience

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  Huber Rehabilitation

  • Baltimore, Maryland, United States

  • OFFICE MANAGER

    • Aug 2021 - Present
    • Baltimore, Maryland, United States

     Oversees all aspects of day-to-day operations of the program to ensure compliance with regulatory requirements and departmental policies/procedures in coordination with the Program Manager.  Participates in the planning and implementation of the annual business plan.  Participate in planning and implementing the (strategic) plan. Oversees the system for managing supplies and inventory, monitors expenses against budget. Oversees Information Technology.

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  S3 - Shared Services & Solutions

  • Baltimore County, Maryland, United States

  • MEMBERSHIP SERVICE REPRESENTATIVE

    • Aug 2019 - Aug 2021
    • Baltimore County, Maryland, United States

     Provide members with account status information, including current balances and loan payoffs. Providing information on membership fees, policies, processes, benefits, products and services. Actively listening to members and identifying their needs. Assessing member eligibility and processing payments, applications, and requests. Provide excellent member service by assisting members to resolve discrepancies and grievances. Communicate effectively and courteously in all situations.

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  Travel Advantage Network

  • Maryland, United States

  • ACCOUNT MANAGER

    • Aug 2017 - Aug 2019
    • Maryland, United States

     Create a value-added experience for customers that leads to improved satisfaction and sales Identify customer deposit, credit, mortgage, saving and business banking needs Recommend the best products, services and solutions for the customer/business Engage customers in conversations that directly align to their current and future financial needs and ensure customers feel understood, informed and confident in the outcome. Present advice, recommendations and offers that tie to customer needs and ensure the customer understands the features, benefits and fees of products, services offered Open accounts, resolve problems and show customers how to access and manage their accounts to take full advantage of the banking relationships